Plex Not Working on QNAP after power failure

Plex Media Server NAS & Devices
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Server Version#: QTS5.2.3.3006
Player Version#:PlexMediaServer-1.41.5.9522-a96edc606-x86_64

Installed on QNAP TVS872XT

My qnap lost power and shut down over night. After turning the server back on, Plex will no longer load on any client . I tried installing a new version, and there was no change. Everything else on my server seems to function just fine. I don’t know what logs are needed to troubleshoot, but I downloaded a few and attached them here.

Plex Media Server.log (792.0 KB)

Startup Crash.log (162 Bytes)

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Looks like your preferences.xml file is corrupt. its located at /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Preferences.xml I would stop plex, and then rename it to Preferences.xml.old and restart the server. You will need to re-invite friends to the server if you have shared it.

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That worked, thank you for the quick response.

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Hey for other’s having the same issue, and needing to restart Plex manually. I wrote a tutorial to help fix the issue!

https://forums.plex.tv/t/plex-not-automatically-launching-on-after-rebooting-qnap/871621/75

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