Server Version#: 4.43.4 (Synology 920+)
Player Version#: 7.7 (Apple TV 4K)
Hello,
I recently created a new Plex Media Server set up on a Synology 920+ NAS. After transferring all my media onto my NAS & setting up folders, etc. I am having issues playing some media files. I am not sure what the exact issue is, but it appears that many files are not playing on my Apple TV or web client both locally and out of my network.
These files appear to play fine when I play the file using VLC, but when trying to play via Plex, the file tries to play, but times out & I get the error message “Something went wrong playing your media.Please try again. Conversion Failed. The transcoder exited due to an error.” This seems to happens to 1080p files with a bitrates ranging from 2.2Mbps to 10Mbps (Or the file just freezes and stays on the loading screen).
I have hardware acceleration on as well as my setting set to “Make my CPU Hurt.” When I played these same files through my Mac Mini as a PMS, they played fine through my Apple TV and without any issues, but now will not play if it is through the Synology 920+.
It was brought to my attention (based on my logs) that Plex is unable to read the output of EAE & that this might be a a permissions issue. I have adjusted the permissions for the tmp_transcoding folder but this has not seemed to fix the issue and these settings are not saving (I was told they don’t need to save).
Wondering if there is a settings issue because my sense is the 920+ should be able to play these files without any issues, especially on my local network.
Looking for any patient support! My logs are attached.
Thank you!
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