Plex only sees the videos on home folder

[Raymond_Day]

Server Version#: Version 3.77.4
Player Version#: I guess the same

I have some many like root folders because Plex don’t see folders in folders. I don’t know why.

Got a 10TB hard drive and set it up to record video’s with Plex. I put one video on there and the rest it recorded from TV in other folders and it only sees the one video I uploaded to the looks root of that folder.

Here is a screen copy so you can see what I am talking about. I can re-screen that folder and it just don’t show that other shows. I can play the shows from the guide. How it shows what it recorded.

I got Rights to 777 and Owner and Group all to plex can see that in the screen shot.

[Raymond_Day]

If I show my folders it does show the folders but nothing in them but there is videos in them. .ts types that it don’t show.

[Raymond_Day]

On my 4TB drive it does see the folders there. I don’t see what is different from the 4TB and 10TB drives. But Plex just don’t see the folders only the root of the 10TB.

[ChuckPa]

If the drive was “automounted”, only you can see the content. PMS will only see the top-most level . This is caused by Gnome. I have created several tips/how-to addressing this.

Please feel free to read through and apply what you wish.

If you have questions, I’m always here to ask.

https://forums.plex.tv/tags/server-linux-tips

[Raymond_Day]

It is a server so I had to make a folder and mount it in /etc/fstab to save it. So I don’t have Gnome on it. I guess that is a desktop.

[ChuckPa]

Still, follow the procedure for setting the permissions as I’ve indicated.

Something in what you’ve done has omitted a key part of the whole process.
When you find it, it will be moment. (It’s ALWAYS that way for me)

[Raymond_Day]

Like I said I have the permissions set the same for the 4TB-Blue drive I have and I checked all the other drives and they show the folders after them.

The permissions are Plex,Plex, 0777 and I set all the folders and files to that too.

My guess is plax don’t know how to use folders on a 10TB Drive? Any one else have a 10TB using Plex with and if so can plex see the folders in it?

It can record TV shows to it and I can only play them looking at the guide what it recorded and click on the play on that. It works then. But only on my PC were can see the guide for the TV shows.

[ChuckPa]

Show me the path names please and how they are mounted

PMS doesn’t care where the media is or what it’s stored on as long as it is mounted correctly and has the correct permissions.

[Raymond_Day]

Got all my drives mounted in one folder /media and they go off from there.

I recorded Futurama when they were doing a marathon of it.

Here is a LS of one of the folders it just don’t see or at lest says nothing is there.

root@rayday:~# cd "/media/WD-10TB/Futurama (1999)/Season 02"
root@rayday:/media/WD-10TB/Futurama (1999)/Season 02# ls -l
total 16338300
-rwxrwxrwx 1 plex plex 928706276 Dec 25 20:30 'Futurama (1999) - S02E01 - A Flight to Remember.ts’
-rwxrwxrwx 1 plex plex 928531060 Dec 25 21:00 'Futurama (1999) - S02E02 - Mars University.ts’
-rwxrwxrwx 1 plex plex 929067988 Dec 25 21:30 'Futurama (1999) - S02E03 - When Aliens Attack.ts’
-rwxrwxrwx 1 plex plex 929587056 Dec 25 23:30 'Futurama (1999) - S02E04 - Fry and the Slurm Factory.ts’
-rwxrwxrwx 1 plex plex 928752900 Dec 26 00:00 'Futurama (1999) - S02E05 - I Second That Emotion.ts’
-rwxrwxrwx 1 plex plex 926151168 Dec 26 00:30 'Futurama (1999) - S02E06 - Brannigan Begin Again.ts’
-rwxrwxrwx 1 plex plex 930403916 Dec 26 01:00 'Futurama (1999) - S02E07 - A Head in the Polls.ts’
-rwxrwxrwx 1 plex plex 928558696 Dec 25 22:00 'Futurama (1999) - S02E08 - Xmas Story.ts’
-rwxrwxrwx 1 plex plex 929393980 Dec 26 01:30 'Futurama (1999) - S02E09 - Why Must I Be a Crustacean in Love .ts’
-rwxrwxrwx 1 plex plex 931502588 Dec 26 02:00 'Futurama (1999) - S02E10 - Put Your Head on My Shoulders.ts’
-rwxrwxrwx 1 plex plex 932206084 Dec 26 02:30 'Futurama (1999) - S02E11 - The Lesser of Two Evils.ts’
-rwxrwxrwx 1 plex plex 929895188 Dec 26 03:00 'Futurama (1999) - S02E12 - Raging Bender.ts’
-rwxrwxrwx 1 plex plex 929087540 Dec 26 03:30 'Futurama (1999) - S02E13 - A Bicyclops Built for Two.ts’
-rwxrwxrwx 1 plex plex 929141872 Dec 26 04:00 'Futurama (1999) - S02E14 - How Hermes Requisitioned His Groove Back.ts’
-rwxrwxrwx 1 plex plex 929859656 Dec 26 04:30 'Futurama (1999) - S02E15 - A Clone of My Own.ts’
-rwxrwxrwx 1 plex plex 929678612 Dec 26 05:00 'Futurama (1999) - S02E16 - The Deep South.ts’
-rwxrwxrwx 1 plex plex 930411060 Dec 26 05:30 'Futurama (1999) - S02E17 - Bender Gets Made.ts’
-rwxrwxrwx 1 plex plex 929369916 Dec 26 06:00 'Futurama (1999) - S02E18 - The Problem With Popplers.ts’
root@rayday:/media/WD-10TB/Futurama (1999)/Season 02#

Going to convert a .ts to mp4 just to test if it see it then.

[Raymond_Day]

Mostly for a test I just recorded 2 news shows. Rescan the 10TB drive and it only found one of them and they were both on the same channel one right after the other. But the one it seen is a hour long one the one it don’t see is a half hour one. I don’t know any other differences besides what is in the video and the time.

I changed the Permissions of all the rest of the folders and files to the same as Plex made to record the new video to the same as the hour one it sees.

That my be why some how it is set not to see shows that are shorter then a hour? I think that is the shows it’s not seeing.

Here is the command line of the files the “7 Action News at 7pm…” Plex does see.

root@rayday:/media/WD-10TB# ls -l
total 30382180
drwxr-xr-x 3 plex plex 4096 Dec 28 19:30 '7 Action News at 7pm (2015)'
drwxr-xr-x 3 plex plex 4096 Dec 28 19:00 'ABC World News Tonight With David Muir (2014)'
-rwxrwxrwx 1 plex plex 31111304171 Dec 6 20:38 Christopher_Robin.mkv
drwxr-xr-x 3 plex plex 4096 Dec 10 20:00 'Extra (1994)'
drwxr-xr-x 7 plex plex 4096 Dec 25 23:00 'Futurama (1999)'
drwxr-xr-x 3 plex plex 4096 Dec 28 20:00 Live-TV
drwxrwxrwx 2 plex plex 16384 Dec 6 14:26 lost+found
drwxr-xr-x 3 plex plex 4096 Dec 8 10:30 'The Voyager With Josh Garcia (2016)'
root@rayday:/media/WD-10TB# cd 7\ Action\ News\ at\ 7pm\ (2015)/
root@rayday:/media/WD-10TB/7 Action News at 7pm (2015)# ls -l
total 4
drwxr-xr-x 2 plex plex 4096 Dec 28 19:30 'Season 2018’
root@rayday:/media/WD-10TB/7 Action News at 7pm (2015)# cd Season\ 2018/
root@rayday:/media/WD-10TB/7 Action News at 7pm (2015)/Season 2018# ls -l
total 936604
-rw-r–r-- 1 plex plex 959077488 Dec 28 19:30 '7 Action News at 7pm (2015) - 2018-12-28 19 00 00 - Episode 12-28.ts’
root@rayday:/media/WD-10TB/7 Action News at 7pm (2015)/Season 2018# cd …
root@rayday:/media/WD-10TB/7 Action News at 7pm (2015)# cd …
root@rayday:/media/WD-10TB# cd ABC\ World\ News\ Tonight\ With\ David\ Muir\ (2014)/
root@rayday:/media/WD-10TB/ABC World News Tonight With David Muir (2014)# ls -l
total 4
drwxr-xr-x 2 plex plex 4096 Dec 28 19:00 'Season 2018’
root@rayday:/media/WD-10TB/ABC World News Tonight With David Muir (2014)# cd Season\ 2018/
root@rayday:/media/WD-10TB/ABC World News Tonight With David Muir (2014)/Season 2018# ls -l
total 3595032
-rw-r–r-- 1 plex plex 3681308464 Dec 28 19:00 'ABC World News Tonight With David Muir (2014) - S2018E353 - Episode 353.ts’
root@rayday:/media/WD-10TB/ABC World News Tonight With David Muir (2014)/Season 2018#

Could there be a setting on just this drive that Plex will only see shows that are more then a half hour long?

[ChuckPa]

Thanks, I see it. (sorry for the delay).

1. The desktop file manager (Gnome and Nautilus) keep the /media directory as exclusive access to you .
2. When it’s this way (auto mounted), user plex can’t see it.
3. To correct this, you need to make entries in /etc/fstab to mount them at system start for all usernames (yours and plex).

The procedure is here.

Using EXT, NTFS, or other format drives (internal or external) on Linux

This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. This procedure is intended for use with the dpkg package. We will walk through the steps needed to add these external USB hard drives and internal hard drives…

The TL;DR

1. Create a directory somewhere which doesn’t conflict with existing names (e.g. /disks
2. Create /etc/fstab entries there to mount the drive(s)
3. Test the mounts
4. Point PMS at those mounts.

[Raymond_Day]

My /etc/fstab is all ready like that. Here is what it looks like now with the last 4 USB drives:

UUID=eace6278-eeae-432a-9430-f25b2002e7e7 /media/4TB-Blue ext4 defaults,auto,nofail 0 0
UUID=071F-867A /media/64_GB-used vfat iocharset=iso8859-1,relatime,shortname=mixed,conv=b,codepage=437,errors=remount-ro,fmask=0022,dmask=0022 0 0
UUID=40c97bdd-c564-487a-8cf7-aa3c06aad1dc /media/WD-MyDrive-2TB ext4 relatime,data=ordered 0 0
UUID=82e9bcfa-8b32-43cc-b105-55ea343ba59b /media/128GB-slot ext4 defaults 0 0
UUID=aad17eb0-ddce-44cc-9682-3136efe7668c /media/WD-10TB ext4 defaults,auto,rw,nofail 0 1

I edit the WD-10TB one some with how it shows on that link you gave. So the end of the line changed.

Then I did a mount -a and service plexmediaserver restart then had Plex scan the 10TB drive. It did find one more a video Plex recorded last night. It’s a hour long one. But nothing else.

I tested adding a folder to another Plex folder and that worked.

So just as I typed this I made a new folder name it TV shows on 10TB Plex auto scan it and now it sees it all.

So that worked I will just delete the Movies 10TB and rename the new one to that.

Just did that as I typed this and it worked.

So I don’t know Plex had to reset that Movies 10TB folder or something. I just like forced it to reset it by making a now one and deleted it and renaming the new one that same.

Got this Plex server running on a Intel compute stick and it’s a server on it not a Desktop.

-Raymond Day

[ChuckPa]

except for one point,

you’re still mounting under /media

/media is choked off at the top for your username. Anything mounted under /media can’t be accessed.

Move to another TLD as I show and you’ll see the immediate change.

[Raymond_Day]

It’s all mounted in /media from day one. It don’t mater because a server don’t auto mount folders.

-Raymond Day

[ChuckPa]

Why all the extra options on the mounts for ext4 ? (data=ordered is covered by defaults)

try a mount my way and see what happens?
Set the directory permissions to 755 with the filesystem unmounted, then extend the permissions INTO the filesystem after you mount it.

[Raymond_Day]

It all works now. Plex see it all. I had to fix it by making a new folder for it and delete the old folder and then rename the new folder the same and it worked then.

-Raymond Day