Server Version#: Latest public Player Version#: This is a long standing bug. With the work being done on the transcoder in the last release, I thought there might be a chance this would be fixed. But no. When thumbnail generation is turned on, the server will crash at night when running the mainte…

Ok, I was able to reproduce the crash with the 2 samples I got. Boy are these files bad.

Here are my log files as promised. I was not sure where to look for the offending video files tho. The server crashed on the 9th. Plex Media Server Logs_2021-12-10_09-10-48.zip (4.0 MB)

After removing these files, I can report that last night was the first night in several weeks that my PMS did not crash. Thank you for finding the culprit but hopefully PMS can be a bit more tolerant to bad files.

Ditto here. No crash (somewhat to my surprise), but still hoping the underlying issue can be fixed.

@leejk Looks like Chicago P.D. (2014) - S05E13 - Chasing Monsters.ts @vlord3 and @ibrewster Thanks for the confirmation. Yeah, I’m following up with our transcoder expert to see what can be done.

Ok. That is a recorded file by Plex. I have noticed that the recorded video is wonky on playback. Sometimes you can’t skip ahead to fast forward past a commercial. For example, if you press the right arrow on the remote three times or so to skip ahead, it might in fact go backwards. Or an hour show …

Hi, just wondering if you heard anything back from developer?

Sorry, forgot to check this thread for updates. Thanks for this, I found my issue (a file recorded with Plex DVR on December 1), I removed it this morning and we’ll see if my server crashes tomorrow. I agree with @leejk , it would be nice to have a permanent fix so this doesn’t occur in the future.…

Like everyone else, confirming that removing the bad recording “fixed” the crash.

Plex Server Crashing Because of Thumbnail Generation

Plex Media Server

Olli March 30, 2022, 1:34pm 49

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Plex Server Crashing Because of Thumbnail Generation

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