Plex Server Logs - It just crashed on Roku

Plex Media Server Desktops & Laptops
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22

Had another Plex Roku crash with Remote Logging enabled (minutes after starting Local + Remote Logging).

Roku Crash 20231022_225621
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Roku Crash.txt (27.2 KB)
~10:55pm PDT 2023-10-22

@sa2000 Same username and user as the previous day’s crash.

all files including my server logs can be found on my OneDrive
\ROKU APP CRASH 2023-10-22\

As I said, this happens quite often (there are other issues I’d report, but I’m trying to focus on one issue at a time)

23

Thank You - I have requested the roku crash reports from Roku for these 3 crashes

and thanks for the remote logging and server logs

1 Like
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No problem, it’s the least I can do.

25

Like I said, these crashes happen a lot. Let me know if you would like me to keep collecting them.

(When I sense a crash is coming, I set the remote logging and have my Alexa remind me when 19 minutes have passed so I can reset the remote logging.)

26

Probably wait to see what we get back from roku

1 Like
27

Sounds like a plan.

28

Roku have replied saying that they have passed the request to their Engineering Team. We will need to wait for that. It may be necessary to get fresh diagnostics - but we need to wait for their next response

29

I guess that’s a good sign. Let’s wait, hope and follow through

Thanks

30

No logs, but I just wanted to show that the latest Plex Roku app is still crashing (Now Roku OS 12.5),

Issue ID: 07-441-6969 on 2023-11-03 at 22:09:24Z

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Plex Roku 7.10.1.8770

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image1057×595 75.8 KB

31

This time it crashed Plex and rebooted the TV/Roku (not the first time).

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32

Thank you. I just read this and yes it returned what you indicated 10-0-0-152

33

Last night i changed the PMS Network setting Secure Connections to REQUIRED and on the Roku Allow Insecure Connections NEVER

It only disconnected from PMS server 1 time in a 3 hour period…

34

We have recently added fixes for a number of crashes - let me know if the frequency has reduced after upgrading to 7.11.2

  • Fix a possible crash during playback.
  • Fix a possible crash viewing a details screen.
  • Fix a possible crash when clicking the Play button on a details screen.
  • Fix a possible crash when deleting a DVR Show or Episode.
  • Fix a possible crash when loading the Cast & Crew hub.

If the crashes are continuing with this version as well, please get me a fresh set of diagnostics as before - server / roku app logs plus the roku event id for retrieving any crash reports

thanks

35

I’ll away from home until early January.
That said, I’ll have access to another Roku while in away and will let you know if there is anything to update.

FYI, what I don’t see in the above list is fixes, is this the Plex Roku app sliws down to the point it’s nearly unresponsive before crashing (during playback).

Thanks for letting me invite if the fixes and I’ll let you know if there are fewer crashes - FYI, I avoid most crashes now by exiting the Plex app when Plex responds slowly to my actions, ie. Move through the menu, pause, skip Forward/back etc.

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