I'm finding Plex server stopped every day

Plex Media Server Desktops & Laptops
1

Server Version#: Windows 1.32.7.7571
Player Version#: Android 10.0.0.4149

I’m going mad, I do not know when and why, but every day I’m finding plex server stopped.
It’s running on a dedicated mini PC with windows 11 with 12GB RAM and SSD.
I’m able to watch movies in the evening and sometimes even during the next day, but almost every day I’m finding the plex server closed (only plex, not the machine).
If the machine restarts, the plex server is autostarted.

What is driving me crazy is that there is absolutely no error left by plex in windows event viewer, and I’m not able to find anything in plex logs.

Could someone help me, for the beginning to tell me where exactly to look for the crash reasons in the plex logs?

Thank you,

Please do not send me to https://support.plex.tv/articles/206910047-windows-repeated-crashes-of-plex-media-server/ or such, I’ve already tried and I’ve searched already a lot in the forums and google.

Logs uploaded below.

Costin
Plex Media Server Logs_2023-09-29_17-36-32.zip (4.8 MB)

2

I’ve been having similar issues with Plex ‘crashing’ or becoming non-responsive.

You can check out the thread I started last month.

PMS Crashing and Crashing, etc Help with Logs - Plex Media Server / Desktops & Laptops - Plex Forum

Maybe more users with this issue can help resolve the problem quicker (with more data).

3

Next time it happens and you relaunch plex please wait 5 minutes, capture the logs and then let us known what time you restarted Plex when you upload the logs

5

I’m seeing some things in your logs that suggest some permission issues

ChuckPa is the Synology guy here but he won’t look inside a post tagged as Windows

I suggest you start your own thread and tag it with Synology

6

I haven’t changed anything in my platform configuration. If there were permission changes, they were made by PMS. Shares were created using Synology File Manager 2-3? years ago, and these shares have ‘Everyone’ equivalent permissions set for the User that’s logged into the server. The User account has Administrator-Level ‘Full Access’ on the NAS.

7

If you upgraded DSM permissions got changed. Please do as JaysPlex7 suggests

8

What logs did you take a look at? There are SO many!

9

Hi,

Server Version#: Windows 1.32.6.7557 (changed to this stable version because the previous 1.32.7.7571 have a bad ssl certificate for access from outside)
Player Version#: Android 10.0.0.4149

I’ve found again my plex server down, here are the logs:

Plex Media Server Logs_2023-10-03_14-41-38.zip (3.9 MB)

Thank you for help,

10

Depending on what we are looking into we can look at 10-15+ log files. That is why we ask for the entire folder to be zipped and uploaded.

11

What time local did the server crash?

12

Unfortunately I do not have any idea how to “catch” the moment of a crash. I could only say that most probably between 5 hours before the logs were captured and several minutes before the logs were captured (because about 5 hours before the logs were captured I’ve seen the server up).
Server never crashed when watching a movie, so…

Thank you,

13

Not sure if it’s preferred for me to start a new thread or jump into this one since it may be related.

I’m also having similar issues with PMS crashing every night after working perfectly for years. It doesn’t crash during use but every morning when I wake up, I go to the computer and when I hover over the icon it vanishes and I have to restart the PMS. Crashes are occuring between 12-8am EST. Sorry I can’t be more specific since it crashes while I’m snoozing…

Nothing has changed in my setup other than updating both PMS and Windows normally. PMS (1.32.6.7557-1cf77d501) runs on Windows 10 v 22H2 (OS Build 19045.3448) with media stored on a Synology NAS.
GMerchy Plex Media Server Logs_2023-10-03_11-45-22.zip (3.2 MB)

Just to be safe, I double-checked that hibernate and sleep were disabled.

I appreciate any insight or suggestions to resolve this.

14

@costinr Is G:\ a local drive or network location?

15

@GMerchy I am not seeing anything in those logs obviously. Are those logs from shortly after a crash?

17

@dbirch I turned off logging until I noticed the PMS stopped. It always stops between midnight (when I go to bed) and about 9am EST (when I turn on TV and see it can’t find my PMS).

I can turn it off again and on after a crash tomorrow morning but I think it’ll be about the same timeframe as the current logs.

18

Please leave debug logging on at all times, please do NOT enable verbose logging. After the next crash please note the time that the server gets rebooted, wait 5 minutes and capture the debug logs.

19

@dbirch G:\ is a local drive. Verbose logging isn’t turned on. The server does not reboot itself, only plex server is stopped and that is my main problem, I have no clue, there is no trace neither in event viewer or in plex logs how to find when the plex server was closed and why.
Thank you very much,

20

@dbirch I think I did this correctly. Let me know if not.

PMS crashed as expected overnight.
I restarted PMS today at 12:00pm EST.
I downloaded Logs today at 12:06pm EST.

Thanks again for any and all assistance.

GMerchy Plex Media Server Logs_2023-10-04_12-06-41.zip (2.8 MB)

21

I don’t know anything, but after the last Plex update a few days ago it keeps closing every few hours for me for no reason whatsoever. I downgraded and hoping that’ll fix it.

22

@GMerchy found the related log info, let me see if I can get a second opinion on it:

Oct 04, 2023 04:08:24.988 [227900] DEBUG - Activity: updated activity 7e8e8872-8db4-4764-ad72-e495d66b4f78 - completed 100.0% - Butler tasks
Oct 04, 2023 04:08:24.988 [227900] DEBUG - Activity: registered new sub-activity cd737076-f598-4886-a368-6d7d84deffc8 - "ButlerTaskGenerateIntroMarkers" parent: 7e8e8872-8db4-4764-ad72-e495d66b4f78 overall progress: 96.2% (25/26)
Oct 04, 2023 04:08:24.988 [227900] DEBUG - Activity: updated activity 7e8e8872-8db4-4764-ad72-e495d66b4f78 - completed 96.2% - Butler tasks
Oct 04, 2023 04:08:24.989 [227900] DEBUG - Butler: Scheduling intro marker creation for: 34422
Oct 04, 2023 04:08:24.991 [227900] DEBUG - IntroDetector: Running intro detection for [34422] [Motorz] [2022]
Oct 04, 2023 04:08:24.994 [227900] DEBUG - IntroDetector: Initializing for "" (34587)
Oct 04, 2023 04:08:24.995 [227900] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/34587
Oct 04, 2023 04:08:24.999 [227900] ERROR - [Universal] MediaDecisionEngine could not find an appropriate remux or transcode target
Oct 04, 2023 04:08:24.999 [227900] DEBUG - Cleaning directory for session 36f773d2-7ede-4f1b-8087-4fa5f67a0fd1 ()
Oct 04, 2023 04:08:25.001 [227900] DEBUG - Starting a transcode session 36f773d2-7ede-4f1b-8087-4fa5f67a0fd1 at offset -1.0 (state=3)
Oct 04, 2023 04:08:25.002 [227900] DEBUG - Streaming Resource: Added session 000001E1E959A860:36f773d2-7ede-4f1b-8087-4fa5f67a0fd1
Oct 04, 2023 04:08:25.595 [193816] DEBUG - [JobRunner] Job running: "C:\Program Files\Plex\Plex Media Server\CrashUploader.exe" "--directory=C:\Users\Glen\AppData\Local\Plex Media Server\Crash Reports\1.32.6.7557-1cf77d501" --version=1.32.6.7557-1cf77d501 --platform=Windows "--platformVersion=10.0 (Build 19045)" --serverUuid=cb70516447a1c9b1ff4436cfbdfd2756bf2b48b0 --userId=glen@glenmerchant.com --sentryUrl=https://o17675.ingest.sentry.io/api/1233455/ --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Microsoft --model=x64-x64 --device=PC
Oct 04, 2023 04:08:25.667 [193816] DEBUG - [JobRunner] Jobs: Starting child process with pid 163260

@ChuckPa I know you dont handle windows, but can you pass this on to someone who does?