Plex server not available

Plex Players Streaming Devices
,
1

Server Version#: 1.42.2.10156
Player Version#: Roku 8.6 Build 5 - Does Not Work

Player Version#: Roku 7.36 Build 20 - Works - Not Updated

Log Entries 
9/30/2025 15:57:15.866 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] WARN (AppSceneDuo) Ignoring key event OK:false while header is not available

9/30/2025 15:57:15.884 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[LogWorker\] Local logging enabled at 2025-09-30T15:57:15Z.

9/30/2025 15:57:17.579 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) RokuInstantSuspend: suspend started! args={roAssociativeArray}

lastSuspendOrResumeReason: home

9/30/2025 15:57:17.740 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (Navigation) Closing matching screen! screenName=\*, screenId=Navigation45, activatePrevious=false, notifyClose=false

9/30/2025 15:57:17.753 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (Navigation) Navigated back; no screens left.

9/30/2025 15:57:17.801 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) RokuInstantSuspend: suspend complete!

9/30/2025 15:58:01.045 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) RokuInstantResume: resume started! args={roAssociativeArray}

lastSuspendOrResumeReason: home

launchParams: {roAssociativeArray}

collectionid: mychannels

id: 13535

instant_on_run_mode: foreground

lastExitOrTerminationReason: EXIT_UNKNOWN

source: homescreen

9/30/2025 15:58:01.082 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) RokuInstantResume (home): suspended 44s ago. isStaleLoad=false showLockScreen=false

9/30/2025 15:58:01.136 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) Navigating to screen LoadingScreen, options: {roAssociativeArray}

behavior: clear

dontDiscover: true

9/30/2025 15:58:01.150 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (Navigation) Navigated to screen LoadingScreen, activateKind new

9/30/2025 15:58:01.163 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) refreshResources: Asked to refresh resources.

9/30/2025 15:58:01.164 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::Discover: Now discovering servers and providers

9/30/2025 15:58:01.173 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::Discover: Kicking off GDM discovery if applicable.

9/30/2025 15:58:01.174 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::DiscoverManualServers: No manual servers configured.

9/30/2025 15:58:01.174 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::OnFoundServers: Still waiting for servers from: GDM:false Manual:false PlexTv:true

9/30/2025 15:58:01.175 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::Discover: Now getting available servers and providers

9/30/2025 15:58:01.178 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Refreshing Plex Account.

9/30/2025 15:58:01.179 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Validating user token. isSwitchUser=false signInMode=invalid refreshOnly=true

9/30/2025 15:58:01.214 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[GetPlaybackCapabilitiesTask\] running

9/30/2025 15:58:01.223 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[LogDrmInfoTask\] running

9/30/2025 15:58:01.228 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) RokuInstantResume: resume complete!

9/30/2025 15:57:24.339 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[IdleManager::PlayerPause\] playerPauseScreenIsActive=false, playerPauseScreenIsAllowed=false, PlayerPauseTimeout=600, idleTime=6

9/30/2025 15:58:01.203 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (RegistryTask) Initializing the registry.

9/30/2025 15:58:01.274 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (PlaybackMgr) Current bandwidth reading: time=3:58 PM available=4.9 Mbps (4882 kbps 4882 avgKbps)

9/30/2025 15:58:01.269 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[IdleManager\] Info: syntheticIdleTime=51, lastKeyPress=0

9/30/2025 15:58:01.268 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[LogDrmInfoTask\] Supports DRM: PlayReady: {roAssociativeArray} multikey: true securestop: false securityLevel: 3000 tee: true version: playready 3.3.0.4474, Widevine: {roAssociativeArray} multikey: true securestop: false securityLevel: 1 tee: true version: widevine 15.3.0

9/30/2025 15:58:01.281 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[LogDrmInfoTask\] finished

9/30/2025 15:58:01.280 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] WARN (GeneralTask) \[PubSubManager\] Restarting PubSub long polling: delay or promise expired

9/30/2025 15:58:01.289 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[LogDrmInfoTask\] stopped

9/30/2025 15:58:01.324 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683824\] Request GET https://pubsub.plex.tv/sub/longpolling/2873136/28675edad87891ffa9ad191074bdeb28?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&ttl=600s (xml)

9/30/2025 15:58:01.381 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[IdleManager::PlayerPause\] playerPauseScreenIsActive=false, playerPauseScreenIsAllowed=false, PlayerPauseTimeout=600, idleTime=0

9/30/2025 15:58:01.411 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[GetPlaybackCapabilitiesTask\] finished

9/30/2025 15:58:01.416 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AdHocTask) \[GetPlaybackCapabilitiesTask\] stopped

9/30/2025 15:58:01.427 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683825\] Request POST https://community.plex.tv/api (CommunityFriendRequestCountTransform) (json) (application/json)

9/30/2025 15:58:01.430 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[IdleManager\] Resetting Idle Time (before) - Forced: true: syntheticIdleTime=52, lastKeyPress=0

9/30/2025 15:58:01.501 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ServiceRegistry) RegistryTask has reinitialized, updating AppContext cache.

9/30/2025 15:58:01.494 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683826\] Request GET https://luma.plex.tv/api/navigation (LumaNavigationTransform) (json)

9/30/2025 15:58:01.514 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[IdleManager\] Resetting Idle Time (before) - Forced: true: syntheticIdleTime=0, lastKeyPress=0

9/30/2025 15:58:01.563 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683827\] Request GET https://discover.provider.plex.tv/settings/preferredServices?X-Plex-Language=en-US (PreferredStreamingServicesNotSetTransform) (json)

9/30/2025 15:58:01.573 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683828\] Request POST https://community.plex.tv/api (CommunityOnboardingTransform) (json) (application/json)

9/30/2025 15:58:01.579 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[GdmDiscovery\] Using broadcast address 192.168.3.255

9/30/2025 15:58:01.580 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[GdmDiscovery\] sendTo address: 192.168.3.255:32414/192.168.3.255:32414

9/30/2025 15:58:01.581 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[GdmDiscovery\] Sent 23 bytes

9/30/2025 15:58:01.586 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[GdmDiscovery\] Successfully sent discovery message, waiting for servers.

9/30/2025 15:58:01.654 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683829\] Request GET https://clients.plex.tv/api/v2/resources?includeHttps=1&includeRelay=1 (ProviderMgrResourcesTransform) (json)

9/30/2025 15:58:01.731 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683830\] Request GET https://clients.plex.tv/media/providers (ProviderMgrProvidersTransform) (json)

9/30/2025 15:58:01.746 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683831\] Request GET https://clients.plex.tv/api/v2/environments (MyPlexEnvironmentsTransform) (json)

9/30/2025 15:58:01.859 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683832\] Request GET https://clients.plex.tv/api/v2/user?includeProviders=1&includeSubscriptions=1 (MyPlexUserTransform) (xml)

9/30/2025 15:58:01.973 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683833\] Request GET https://clients.plex.tv/api/v2/home/users (MyPlexHomeInfoTransform) (json)

9/30/2025 15:58:01.985 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683834\] Request GET https://clients.plex.tv/api/v2/user/settings/opt_outs (MyPlexInitialOptOutTransform) (json)

9/30/2025 15:58:02.029 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683835\] Request GET https://clients.plex.tv/api/v2/user/view_state_sync (MyPlexViewStateSyncTransform) (json)

9/30/2025 15:58:02.042 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683836\] Request GET https://clients.plex.tv/api/v2/user/consent (AdConsentTransform) (json)

9/30/2025 15:58:02.058 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683837\] Request GET https://clients.plex.tv/api/v2/consents/data_licensing_consents (DataLicensingConsentTransform) (json)

9/30/2025 15:58:02.068 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683838\] Request GET https://clients.plex.tv/api/v2/user/settings?sharedSettings=1&key=favoriteLibraries (HasOnboardedFavoriteLibrariesTransform) (json)

9/30/2025 15:58:02.239 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) Reported metrics: client:start

9/30/2025 15:58:02.241 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[Metrics\] Metrics::Flush: Already have permissions; processing events.

9/30/2025 15:58:02.242 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[Metrics\] SendEvents: rawEventCount=3 allowedEventCount=3

9/30/2025 15:58:02.243 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[Metrics\] SendEvents: Sending 3 metrics events in batches of 10

9/30/2025 15:58:02.244 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) \[Metrics\] SendEvents: Sending batch of 3 metrics events

9/30/2025 15:58:02.255 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683839\] Request POST https://analytics.plex.tv/collect/event (json) (application/json)

9/30/2025 15:58:02.337 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683826\] 891ms Response 200:OK GET https://luma.plex.tv/api/navigation (LumaNavigationTransform) (json) (application/json)

9/30/2025 15:58:02.350 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (LumaNavigationTransform) GET https://luma.plex.tv/api/navigation - 12ms

9/30/2025 15:58:02.487 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683825\] 1089ms Response 200:OK POST https://community.plex.tv/api (CommunityFriendRequestCountTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:02.493 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (CommunityFriendRequestCountTransform) POST https://community.plex.tv/api - 0ms

9/30/2025 15:58:02.504 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683827\] 975ms Response 200:OK GET https://discover.provider.plex.tv/settings/preferredServices?X-Plex-Language=en-US (PreferredStreamingServicesNotSetTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:02.505 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (PreferredStreamingServicesNotSetTransform) GET https://discover.provider.plex.tv/settings/preferredServices?X-Plex-Language=en-US - 0ms

9/30/2025 15:58:02.508 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683828\] 937ms Response 200:OK POST https://community.plex.tv/api (CommunityOnboardingTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:02.509 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (CommunityOnboardingTransform) POST https://community.plex.tv/api - 0ms

9/30/2025 15:58:02.516 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) Navigating to screen LoadingScreen, options: {roAssociativeArray}

behavior: clear

dontDiscover: true

9/30/2025 15:58:02.534 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (Navigation) Navigated to screen LoadingScreen, activateKind new

9/30/2025 15:58:02.603 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) Navigating to screen HomeBrowsableScreen, options: {roAssociativeArray}

behavior: tabbed

isHomeScreen: true

isHorizontalFeed: invalid

isLuma: true

lumaUrl: /

originId: tv.plex.luma

screenProperties: roAssociativeArray

9/30/2025 15:58:02.760 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (Navigation) Navigated to screen HomeBrowsableScreen, activateKind new

9/30/2025 15:58:02.836 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683833\] 970ms Response 200:OK GET https://clients.plex.tv/api/v2/home/users (MyPlexHomeInfoTransform) (json) (application/json)

9/30/2025 15:58:02.966 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexHomeInfoTransform) GET https://clients.plex.tv/api/v2/home/users - 0ms

9/30/2025 15:58:02.971 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683834\] 991ms Response 200:OK GET https://clients.plex.tv/api/v2/user/settings/opt_outs (MyPlexInitialOptOutTransform) (json) (application/json)

9/30/2025 15:58:02.983 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexInitialOptOutTransform) GET https://clients.plex.tv/api/v2/user/settings/opt_outs - 0ms

9/30/2025 15:58:02.986 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683831\] 1243ms Response 403:Forbidden GET https://clients.plex.tv/api/v2/environments (MyPlexEnvironmentsTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:02.988 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexEnvironmentsTransform) GET https://clients.plex.tv/api/v2/environments - 0ms

9/30/2025 15:58:02.999 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683835\] 1003ms Response 200:OK GET https://clients.plex.tv/api/v2/user/view_state_sync (MyPlexViewStateSyncTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:03.002 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexViewStateSyncTransform) GET https://clients.plex.tv/api/v2/user/view_state_sync - 0ms

9/30/2025 15:58:03.033 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683836\] 994ms Response 200:OK GET https://clients.plex.tv/api/v2/user/consent (AdConsentTransform) (json) (application/json)

9/30/2025 15:58:03.043 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (AdConsentTransform) GET https://clients.plex.tv/api/v2/user/consent - 7ms

9/30/2025 15:58:03.047 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683837\] 998ms Response 200:OK GET https://clients.plex.tv/api/v2/consents/data_licensing_consents (DataLicensingConsentTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:03.048 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (DataLicensingConsentTransform) GET https://clients.plex.tv/api/v2/consents/data_licensing_consents - 0ms

9/30/2025 15:58:03.050 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683838\] 986ms Response 200:OK GET https://clients.plex.tv/api/v2/user/settings?sharedSettings=1&key=favoriteLibraries (HasOnboardedFavoriteLibrariesTransform) (json) (application/json)

9/30/2025 15:58:03.054 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (HasOnboardedFavoriteLibrariesTransform) GET https://clients.plex.tv/api/v2/user/settings?sharedSettings=1&key=favoriteLibraries - 0ms

9/30/2025 15:58:03.060 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683830\] 1399ms Response 200:OK GET https://clients.plex.tv/media/providers (ProviderMgrProvidersTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:03.076 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (ProviderMgrProvidersTransform) GET https://clients.plex.tv/media/providers - 15ms

9/30/2025 15:58:03.094 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683829\] 1496ms Response 200:OK GET https://clients.plex.tv/api/v2/resources?includeHttps=1&includeRelay=1 (ProviderMgrResourcesTransform) (json) (application/json)

9/30/2025 15:58:03.097 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (ProviderMgrResourcesTransform) GET https://clients.plex.tv/api/v2/resources?includeHttps=1&includeRelay=1 - 1ms

9/30/2025 15:58:03.100 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::SaveServers: Saving known servers to registry: userId=2873136, servers=2

9/30/2025 15:58:03.108 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::Discover: Found 2 servers

9/30/2025 15:58:03.109 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::SaveProviders: Saving known cloud providers to registry: userId=2873136, providers=4

9/30/2025 15:58:03.115 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::Discover: Found 4 cloud providers

9/30/2025 15:58:03.115 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::OnFoundServers: Finished finding all servers and providers, merging results

9/30/2025 15:58:03.125 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::OnFoundServers: Found a total number of 2 PMS servers.

9/30/2025 15:58:03.135 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerDiscoverer::OnFoundServers: Found a total number of 4 cloud servers.

9/30/2025 15:58:03.136 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) OnServersDiscovered: Discovered all servers.

9/30/2025 15:58:03.146 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ProviderMgrHelper::RetestAllServers: immediate:3 lazy:1

9/30/2025 15:58:03.147 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) SetServerStatus: Plex01 status is testing

9/30/2025 15:58:03.147 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::Test: Testing server Plex01 immediately. isTransient: false, pending: 0, testing: 0

9/30/2025 15:58:03.148 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::TestInternal: Now testing server Plex01

9/30/2025 15:58:03.148 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] WARN (ProviderMgrDuo) ServerModel::IsConnectionTestable: Not allowed to test connection: server=Plex01, uri=http://192.168.1.200:32400, allowInsecure=never, isLocal=true, sameNetwork=true

9/30/2025 15:58:03.149 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] WARN (ProviderMgrDuo) ServerModel::IsConnectionTestable: Not allowed to test connection: server=Plex01, uri=http://173.235.210.xxx:32400, allowInsecure=never, isLocal=false, sameNetwork=true

9/30/2025 15:58:03.149 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::TestInternal: Testing 3 connections for server Plex01

9/30/2025 15:58:03.151 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) SetServerStatus: Live TV status is testing

9/30/2025 15:58:03.153 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) SetServerStatus: krush status is testing

9/30/2025 15:58:03.155 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::Test: Adding server krush to testing queue, pending: 1, testing: 1

9/30/2025 15:58:03.155 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::TestNextServer: Attempting to test next server krush in queue, pending: 0

9/30/2025 15:58:03.156 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::TestInternal: Now testing server krush

9/30/2025 15:58:03.156 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::TestInternal: Testing 2 connections for server krush

9/30/2025 15:58:03.162 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683832\] 1403ms Response 200:OK GET https://clients.plex.tv/api/v2/user?includeProviders=1&includeSubscriptions=1 (MyPlexUserTransform) (xml) (application/xml)

9/30/2025 15:58:03.179 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexUserTransform) GET https://clients.plex.tv/api/v2/user?includeProviders=1&includeSubscriptions=1 - 12ms

9/30/2025 15:58:03.214 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[IdleManager\] Resetting Idle Time (before) - Forced: true: syntheticIdleTime=1, lastKeyPress=2

9/30/2025 15:58:03.216 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683839\] 964ms Response 200:OK POST https://analytics.plex.tv/collect/event (json)

9/30/2025 15:58:03.245 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683840\] Request GET https://luma.plex.tv/api/screen/ (LumaScreenResponseTransform) (json)

9/30/2025 15:58:03.362 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683841\] Request GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/media/providers?includePreferences=1 (json)

9/30/2025 15:58:03.375 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683842\] Request GET https://173-235-210-xxx.6506891556e94bc18738332bb1bea590.plex.direct:32400/media/providers?includePreferences=1 (json)

9/30/2025 15:58:03.473 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683843\] Request GET https://epg.provider.plex.tv/?X-Plex-Language=en-US (ProviderMgrProviderTransform) (json)

9/30/2025 15:58:03.494 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683844\] Request GET https://192-168-0-82.bc0b252df02c4c079b99f24cebe67a34.plex.direct:32400/media/providers?includePreferences=1 (json)

9/30/2025 15:58:03.532 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683845\] Request GET https://47-54-57-115.bc0b252df02c4c079b99f24cebe67a34.plex.direct:32400/media/providers?includePreferences=1 (json)

9/30/2025 15:58:03.554 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683846\] Request POST https://community.plex.tv/api (MyPlexCommunityFriendsTransform) (json) (application/json)

9/30/2025 15:58:03.600 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683847\] Request GET https://clients.plex.tv/api/v2/shared_servers/owned/accepted (MyPlexSharedLibraryUsers) (json)

9/30/2025 15:58:03.615 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683841\] 297ms Response 200:OK GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/media/providers?includePreferences=1 (json) (application/json)

9/30/2025 15:58:03.709 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerModel::OnTestResult: Connection test result Plex01, kind: initial, uri: https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400, state: reachable

9/30/2025 15:58:03.734 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) SetServerStatus: Plex01 status is online

9/30/2025 15:58:03.735 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) LazyTestNextUntestedServer: Lazy testing complete for 12 server(s)

9/30/2025 15:58:03.741 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683842\] 369ms Response 200:OK GET https://173-235-210-172.6506891556e94bc18738332bb1bea590.plex.direct:32400/media/providers?includePreferences=1 (json) (application/json)

9/30/2025 15:58:03.780 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerModel::OnTestResult: Connection test result Plex01, kind: complete, uri: https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400, state: reachable

9/30/2025 15:58:03.782 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerTester::OnServerTestFinished: Finished testing server Plex01 in queue, pending: 0

9/30/2025 15:58:03.807 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683843\] 415ms Response 200:OK GET https://epg.provider.plex.tv/?X-Plex-Language=en-US (ProviderMgrProviderTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:03.843 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (ProviderMgrProviderTransform) GET https://epg.provider.plex.tv/?X-Plex-Language=en-US - 33ms

9/30/2025 15:58:03.858 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) SetServerStatus: Live TV status is online

9/30/2025 15:58:03.859 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) LazyTestNextUntestedServer: Lazy testing complete for 12 server(s)

9/30/2025 15:58:03.900 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683845\] 397ms Response 200:OK GET https://47-54-57-115.bc0b252df02c4c079b99f24cebe67a34.plex.direct:32400/media/providers?includePreferences=1 (json) (application/json)

9/30/2025 15:58:03.930 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) ServerModel::OnTestResult: Connection test result krush, kind: initial, uri: https://47-54-57-115.bc0b252df02c4c079b99f24cebe67a34.plex.direct:32400, state: reachable

9/30/2025 15:58:03.943 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) SetServerStatus: krush status is online

9/30/2025 15:58:03.944 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (ProviderMgrDuo) LazyTestNextUntestedServer: Lazy testing complete for 12 server(s)

9/30/2025 15:58:03.952 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683847\] 384ms Response 200:OK GET https://clients.plex.tv/api/v2/shared_servers/owned/accepted (MyPlexSharedLibraryUsers) (json) (application/json)

9/30/2025 15:58:03.954 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexSharedLibraryUsers) GET https://clients.plex.tv/api/v2/shared_servers/owned/accepted - 0ms

9/30/2025 15:58:04.533 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683840\] 1302ms Response 200:OK GET https://luma.plex.tv/api/screen/ (LumaScreenResponseTransform) (json) (application/json)

9/30/2025 15:58:05.312 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (LumaScreenResponseTransform) GET https://luma.plex.tv/api/screen/ - 777ms

9/30/2025 15:58:05.397 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (HomeBrowsableScreen) ContinueWatchingHubsFinder::FindContinueWatchingHubs: Finding Continue Watching and On Deck hubs for 2 providers.

9/30/2025 15:58:05.398 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] ERROR (HomeBrowsableScreen) Could not find server from originId: 02d2e4a31b2c7a6b2d0490b6040da3b87137b8f3:::com.plexapp.plugins.library

9/30/2025 15:58:05.399 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] ERROR (HomeBrowsableScreen) Could not find server from originId: 02d2e4a31b2c7a6b2d0490b6040da3b87137b8f3:::com.plexapp.plugins.library

9/30/2025 15:58:05.409 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (HomeBrowsableScreen) ContinueWatchingHubsFinder::ReportFinished: still waiting for 1 requests

9/30/2025 15:58:05.417 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (HomeBrowsableScreen) PromotedHubsFinder::FindPromotedHubs: Finding promoted hubs for Plex01 (1284bed65a871422db897db1e6bc8e850883e6c8)

9/30/2025 15:58:05.412 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) Reported metrics: client:view

9/30/2025 15:58:05.423 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] DEBUG (GeneralTask) Reported metrics: page

9/30/2025 15:58:05.446 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683848\] Request GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/hubs/continueWatching?contentDirectoryID=4&includeMeta=1&includeDetails=1&includeRecentChannels=1&includeCollections=1&excludeElements=Actor,Collection,Country,Label,Mood,Part,Producer,Similar,Photo&excludeFields=file,tagline (ProviderMgrContinueWatchingTransform) (json)

9/30/2025 15:58:05.462 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683849\] Request GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/hubs/promoted?contentDirectoryID=4&pinnedContentDirectoryID=4&excludeContinueWatching=1&includeMeta=1&includeDetails=1&includeOnDeck=1&includeRecentChannels=1&includeCollections=1&excludeElements=Actor,Collection,Country,Label,Mood,Part,Producer,Similar,Photo&excludeFields=file,tagline&count=12 (ProviderMgrHubsTransform) (json)

9/30/2025 15:58:05.469 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683848\] 27ms Response 200:OK GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/hubs/continueWatching?contentDirectoryID=4&includeMeta=1&includeDetails=1&includeRecentChannels=1&includeCollections=1&excludeElements=Actor,Collection,Country,Label,Mood,Part,Producer,Similar,Photo&excludeFields=file,tagline (ProviderMgrContinueWatchingTransform) (json) (application/json)

9/30/2025 15:58:05.484 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (ProviderMgrContinueWatchingTransform) GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/hubs/continueWatching?contentDirectoryID=4&includeMeta=1&includeDetails=1&includeRecentChannels=1&includeCollections=1&excludeElements=Actor,Collection,Country,Label,Mood,Part,Producer,Similar,Photo&excludeFields=file,tagline - 9ms

9/30/2025 15:58:05.500 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (HomeBrowsableScreen) ContinueWatchingHubsFinder::ReportFinished: Found 1 Continue Watching / On Deck hubs

9/30/2025 15:58:05.505 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683849\] 46ms Response 200:OK GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/hubs/promoted?contentDirectoryID=4&pinnedContentDirectoryID=4&excludeContinueWatching=1&includeMeta=1&includeDetails=1&includeOnDeck=1&includeRecentChannels=1&includeCollections=1&excludeElements=Actor,Collection,Country,Label,Mood,Part,Producer,Similar,Photo&excludeFields=file,tagline&count=12 (ProviderMgrHubsTransform) (json) (application/json)

9/30/2025 15:58:05.510 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (ProviderMgrHubsTransform) GET https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400/hubs/promoted?contentDirectoryID=4&pinnedContentDirectoryID=4&excludeContinueWatching=1&includeMeta=1&includeDetails=1&includeOnDeck=1&includeRecentChannels=1&includeCollections=1&excludeElements=Actor,Collection,Country,Label,Mood,Part,Producer,Similar,Photo&excludeFields=file,tagline&count=12 - 0ms

9/30/2025 15:58:05.513 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (HomeBrowsableScreen) PromotedHubsFinder::ReportFinished: Found 0 promoted hubs for Plex01

9/30/2025 15:58:06.623 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) RokuContinueWatchingHelper::UpdateFromContinueWatching: attempting to sync CW to Roku’s backend

9/30/2025 15:58:06.400 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) \[122683846\] 2855ms Response 200:OK POST https://community.plex.tv/api (MyPlexCommunityFriendsTransform) (json) (application/json; charset=utf-8)

9/30/2025 15:58:06.796 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) Starting to play content in scene

9/30/2025 15:58:06.808 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) Created PlayData from content: {roAssociativeArray}

channelIdentifier: invalid

forcedViewOffset: -1

grandparentKey: invalid

guideFilterId: invalid

isDirectory: invalid

isPlaylist: false

isRadio: false

isTVOD: false

isWatchTogether: false

itemKey: invalid

lumaMetricsUrl: invalid

originId: pmp:tv.plex.provider.epg:::tv.plex.provider.epg

parentKey:

playbackStartTime: 1759265886807

playlistId: invalid

playlistKey: invalid

playlistType: invalid

playQueueId: invalid

ratingKey: invalid

showOSDOnPlay: false

sourceContent: roSGNode

subtype\_: invalid

type: FASTChannel

9/30/2025 15:58:06.816 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (AppSceneDuo) Navigating to player: {roAssociativeArray}

containerKey: invalid

containerOriginId: invalid

context: invalid

isAdding: false

isResuming: true

isShuffled: false

key: invalid

playbackPlayer: LiveTVPlaybackScreen

playQueueType: livetv

subType: invalid

type: FASTChannel

9/30/2025 15:58:06.852 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (PlaybackMgr) Created new playback session cd59734f-7b55-4f9a-8454-ecef6c7987c9-67 with: {roAssociativeArray}

inScene: true

playData: roAssociativeArray

9/30/2025 15:58:06.626 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (GeneralTask) Transformed (MyPlexCommunityFriendsTransform) POST https://community.plex.tv/api - 0ms

9/30/2025 15:58:06.930 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Authenticated as 2873136:Russ

9/30/2025 15:58:06.931 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) PlexPass: true

9/30/2025 15:58:06.931 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Entitlement: true

9/30/2025 15:58:06.931 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Managed: false

9/30/2025 15:58:06.932 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Protected: false

9/30/2025 15:58:06.933 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Restriction Profile: invalid

9/30/2025 15:58:06.933 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Admin: true

9/30/2025 15:58:06.934 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Locale: en

9/30/2025 15:58:06.935 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Can Offer Plex Pass: false

9/30/2025 15:58:06.935 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Home Users: 1

9/30/2025 15:58:06.936 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Users: 2

9/30/2025 15:58:06.936 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Subscriptions: {roAssociativeArray}

plexpass: roAssociativeArray

9/30/2025 15:58:06.960 \[2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27\] INFO (MyPlexMgr) Features: {roAssociativeArray}

ad-countdown-timer: true

adaptive_bitrate: true

album-types: true

allow_dvr: true

amazon-loop-debug: true

Android - Dolby Vision: true

Android - PiP: true

anyPlexPass: true

artist-tv: true

auto-preview-hub: true

auto-sub-offsets: true

avod-ad-analysis: true

avod-new-media: true

blacklist_get_signin: true

boost-voices: true

camera_upload: true

client-non-destructive-comskip: true

client-radio-stations: true

clients-plex-tv-proxy: true

cloud-livetv: true

cloudflare-turnstile-required: true

cloudsync: true

collections: true

comments_and_replies_push_notifications: true

common-sense-media-ratings-premium: true

community-friendships-management: true

community-new-user-onboarding: true

community-p1: true

community-p2-r1: true

community-p2-r2: true

community-p2-r3: true

community-p2-r4: true

community-p2r5-onboarding: true

community-p3r1-profiles: true

community-p3r1-reactions: true

community-p3r1-reviews: true

community-p3r1-reviews-comments: true

community-p3r1-reviews-comments-final: true

community-p3r1-reviews-creation: true

community_access_plex_tv: true

community_friends_and_followers_new_followers_push: true

community_friends_group_notifications: true

companions_sonos: true

content_filter: true

create_anonymous_users: true

credits-markers: true

CU Sunset: true

custom-home-removal: true

disable-facebook-auth: true

disable_home_user_friendships: true

disable_sharing_friendships: true

disco-director-cast-crew-updates: true

disco-epg-airings-on-detail-pages: true

discover: true

discover-genre-browsing: true

discover-managed-related-vod: true

discover-managed-user-test: true

discover-services-hub: true

downloads-gating: true

drm_support: true

dvr: true

dvr-block-unsupported-countries: true

epg-recent-channels: true

exclude restrictions: true

fast-whats-on-pivot: true

federated-auth: true

first-position-guide-button: true

friend_request_push_notifications: true

global-continue-watching: true

grandfather-sync: true

guided-upgrade: true

hardware_transcoding: true

home: true

HRK_enable_EUR: true

hwtranscode: true

hybrid-guide: true

imagga-v2: true

Moderator Edit: Formatting for easier reading. In the future, please attach as a text file. @FordGuy61.

2

In a web browser, go to the Plex Web Client, then Settings (wrench icon) → Authorized Devices → tap All(down arrow) → a drop down menu → choose servers. Does your PMS server show up more than once in the list?

Then go to http://your-server.LAN.ip.address:32400/identity (this is not a link)

Does it list “claimed”=1 ?

3

It only appears once on the auth servers list and appears to be claimed.

4

Are you running on the latest Roku OS version? Is your Roku sixth generation (2017) or newer?

5

Software 14.6. TCL Model 43S425

6

The only thing that I can think of at this point is to sign out of your Plex account on the Roku. Go back to the Authorized Devices on the PMS server and delete the Roku TV from the list. If the Roku is listed more than once, delete all of them. This will give the PMS and the Roku a clean slate to start a new connection. Go back to the Plex app on the Roku and sign in.

7

I have signed out on Roky, deleted all authorized devices, reset and reclaimed the server and signed back into Mac Web and Roku. Works on Web and Mac. Roku still says is currently unavailable.

9

@scuubysnacks

Did you do a complete restart of the Roky app? (force terminate then open)

All the TV and mobile apps only pull the server info from plex.tv when they start up

10

OK, Signed out of Roku, deleted auth roku, restarted app and signed back in. Acted as if app was new showing features. Still unavailable.

11

What is really odd is that it shows my libraries across the top of the screen but selecting each one gives the unavailable message.

12

You’re talking about the 43" TV?

Did you balance on your left foot while patting your head with one hand and with the remote in the other hand ?

:rofl:

I can see you added the TV one hour ago.

13

Odd items in the logs

9/30/2025 15:58:03.147 [2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27] INFO (ProviderMgrDuo) SetServerStatus: Plex01 status is testing\

9/30/2025 15:58:03.734 [2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27] INFO (ProviderMgrDuo) SetServerStatus: Plex01 status is online\

9/30/2025 15:58:03.780 [2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27] INFO (ProviderMgrDuo) ServerModel::OnTestResult: Connection test result Plex01, kind: complete, uri: https://192-168-1-200.6506891556e94bc18738332bb1bea590.plex.direct:32400, state: reachable\

9/30/2025 15:58:05.513 [2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27] INFO (HomeBrowsableScreen) PromotedHubsFinder::ReportFinished: Found 0 promoted hubs for Plex01\

It finds my plex server, reports it online, shows the libraries and then says unavailable on the Roku

14

May I see the entire log?

15

Logs.rtf.zip (24.9 KB)

16

@scuubysnacks

Did you set “Force DirectPlay” in the app?

The logs show DirectPlay is forced and that your Intel CPU cannot transcode (clearly false)

It looks like LiveTV ??

 ratingKey: 6795a00838df106c41b9c623
 secondaryTitle: Bay FC at Portland Thorns FC
 shouldResume: true
 streamingMediaId: invalid
 subtype_: livetv
 supportsPostPlay: false
 supportsSubtitlesOnDemand: false
 type: episode
 viewOffset: 0
10/4/2025 22:02:11.172 [2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27] INFO (PlaybackMgr) App choice information
reason: Forced Direct Play.
 directPlay reasons: Forced Direct Play. Your Plex Media Server doesn't support video transcoding.
 transcode reasons: Unsupported video stream: unknown.
 isServerDecision: false
 file: none
 general: accessible: true, container: mpegts, mediaId: 68cf64a9e3c10ea95580ec71, partIndex: 0, protocol: hls, type: episode
 playback: canAudioDS: true, canVideoDS: false, directPlay: true, directStream: true, forceDirectPlay: true, preferredTranscodeFormat: hls
 audio: none
 video: none
 subtitle: codec: eia_608, decision: invalid, id: en, language: English, languageCode: eng
 selectedSubtitle: codec: eia_608, decision: playerRenders, description: CC1, id: en, language: eng, trackName: eia608
10/4/2025 22:02:11.173 [2873136:Russ:a9b086f5-5ee6-58cc-acb5-dc9e9f199e27] INFO (PlaybackMgr) Decision information
    directPlay: true
    directStream: true

IMHO, Just about everything I see in that log makes no sense.

17

I’m wondering if the transcoding issue has something to do with this:

Perhaps a reversion back to 1.42.1.10060 could rule it out.

Plex download URLs Archive

18

Force Direct is set to Auto.

Rollback to 1.42.1.10060 had no effect.

19

Someone else with Roku issues suggested setting your Libraries as Favorites. I assume that is something on the Roku app. I don’t have Roku. Apple TV here.

20

Jeepers. They win the gold star. What a total piece of crap the Roku UI is. I have to scroll all the way right in the horizontal library listing and select the library as Favorited for it to appear and not say the server is unavailable. Thanks all for your help with a workaround.

1 Like
21

My solution to this exact issue was to add a Manual Connection to my server. I repeated this on each of my Roku devices and my libraries are now displaying and selections are working.

Finally, the new UI is absolutely HORRIBLE! Yes, I understand I’m beating a dead horse.