Plex server will not start after changing my plex account password

Plex Media Server Desktops & Laptops
1

Server Version#:18.04
Player Version#:1.16.6.1592 Then upgraded to 1.17.0.1709

Got an email from Plex today saying that someone accessed my account from Jakarta, and so I logged into plex and went to settings and changed my password. After I did that, I went to my server and tried to log into the Plex server gui from my workstation, but it said that the password changed and I need to restart my server. I tried and it would not start. I tried using multiple ways including restarting the server. I then tried upgrading to 1.17.0.1709 and that did not work as well.

Any help would be appreciated.

This is the basic installation on the Ubuntu server in the /var/lib/plexmediaserver/Library/Application Support directory. I will go into the Logs directory and download all the logs from the past two days and upload them to this ticket to help with diagnoses.

2

Logs.zip (1.4 MB)

Log files from the server

3

I did did a netstat and found that some of the ports were all ready in use by Plex Plugins. However, I could not stop them or kill them. So I rebooted, now it looks like it is starting, or at least more of the application is started. but it still does not fully start. I have uploaded the latest logs in the hopes they will help.

Logs.zip (1.6 MB)

4

I recommend manually resetting the ownership of the server itself without touching Plex.tv

  1. Stop Plex
  2. using vi or similar editor, remove PlexOnlineUsername=“yourname”, PlexOnlineEmail=“your email”, and PlexOnlineToken=“value” from it
  3. Save the file.
  4. Start Plex
  5. Now use Dane22’s script to claim it again. (download and run in a terminal window)
5

what should I edit to remove the PlexOnlineUsername and such. What is the filename and where will it be located. I can always do a find if you do not know the location, but the file name I still need. Thanks.

6

https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

7

OK, I did that, however, it does not appear to have worked. I have attached the log files again after doing the change. A change though, now, I can go to my the website at https://192.168.1.150:32400/web/index.html, I get asked to click on my ID, then it comes up and says
Plex is not reachable.

Make sure your server has an internet connection and any firewalls or other programs are set to allow access.

So the website comes up, but the PMS is not running. If I do a service plexmediaserver status I get the following:
ckolb@ubuntu_intel:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs$ service plexmediaserver status
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2019-09-18 19:53:21 EDT; 34min ago
Process: 3926 ExecStartPre=/bin/sh -c /usr/bin/test -d “{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Main PID: 3938 (sh)
Tasks: 87 (limit: 4915)
CGroup: /system.slice/plexmediaserver.service
├─3938 /bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR="(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )" PLEX_MEDIA_SERVER_INFO_DEVICE="PC" PLEX_MEDIA_SERVER_INFO_MODEL="(uname -m)" PLEX_MEDIA_SERVER_INFO_PLAT
├─3948 /usr/lib/plexmediaserver/Plex Media Server
├─3983 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.17.0.1709-982421575 /usr/lib/plexmediaserver/
├─4029 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.17.0.1709-982421575 32600 /waitmutex
├─4057 Plex Plug-in [com.plexapp.plugins.WebTools] /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.17.0.1709-982421575 /var/lib/plexme
└─4059 Plex Plug-in [com.plexapp.plugins.fmoviesplus] /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.17.0.1709-982421575 /var/lib/ple

Sep 18 20:16:47 ubuntu_intel sh[3938]: response = meth(req, response)
Sep 18 20:16:47 ubuntu_intel sh[3938]: File “/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/urllib2.py”, line 548, in http_response
Sep 18 20:16:47 ubuntu_intel sh[3938]: ‘http’, request, response, code, msg, hdrs)
Sep 18 20:16:47 ubuntu_intel sh[3938]: File “/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/urllib2.py”, line 473, in error
Sep 18 20:16:47 ubuntu_intel sh[3938]: return self._call_chain(*args)
Sep 18 20:16:47 ubuntu_intel sh[3938]: File “/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/urllib2.py”, line 407, in _call_chain
Sep 18 20:16:47 ubuntu_intel sh[3938]: result = func(*args)
Sep 18 20:16:47 ubuntu_intel sh[3938]: File “/usr/lib/plexmediaserver/Resources/Python/lib/python2.7/urllib2.py”, line 556, in http_error_default
Sep 18 20:16:47 ubuntu_intel sh[3938]: raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
Sep 18 20:16:47 ubuntu_intel sh[3938]: HTTPError: HTTP Error 503: Service Temporarily Unavailable

And these are the services that are running. it does not look like all the services are up:

ckolb@ubuntu_intel:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs$ ps -ef |grep plex
root 2201 2159 0 19:20 ? 00:00:00 foreground /var/run/s6/etc/cont-init.d/60-plex-update importas -u ? ? if s6-echo – [cont-init.d] 60-plex-update: exited {?}. ifelse s6-test 0 -eq 0 exit 0 exit {?}
root 2203 2201 98 19:20 ? 01:06:59 bash /var/run/s6/etc/cont-init.d/60-plex-update
plex 3938 1 0 19:53 ? 00:00:00 /bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR="(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )" PLEX_MEDIA_SERVER_INFO_DEVICE="PC" PLEX_MEDIA_SERVER_INFO_MODEL="(uname -m)" PLEX_MEDIA_SERVER_INFO_PLATFORM_VERSION="(grep ^VERSION= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )" LD_LIBRARY_PATH=/usr/lib/plexmediaserver/lib "/usr/lib/plexmediaserver/Plex Media Server" plex 3948 3938 0 19:53 ? 00:00:10 /usr/lib/plexmediaserver/Plex Media Server plex 3983 3948 0 19:53 ? 00:00:05 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.17.0.1709-982421575 /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/System.bundle plex 4029 3948 0 19:53 ? 00:00:00 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.17.0.1709-982421575 32600 /waitmutex plex 4057 3948 0 19:53 ? 00:00:03 Plex Plug-in [com.plexapp.plugins.WebTools] /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.17.0.1709-982421575 /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/WebTools.bundle plex 4059 3948 1 19:53 ? 00:00:32 Plex Plug-in [com.plexapp.plugins.fmoviesplus] /usr/lib/plexmediaserver/Resources/Plug-ins-982421575/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.17.0.1709-982421575 /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/FMoviesPlus.bundle ckolb 4390 3286 0 20:28 pts/0 00:00:00 grep --color=auto plex ckolb@ubuntu_intel:/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs

I wish I knew what log files to look at to find errors. I have looked through a few of them and not found any errors that stand out.
Attaching the latest logs. Logs.zip (2.2 MB)

8

Nevermind. for some reason, it just started to work now. Not sure if I just needed to restart the server once again after doing all of the steps above, but has started back up not and is working.

9

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