Changed username password not able to see server / start a new one

Plex Media Server
1

Server Version#: latest
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I recently changed my password and I am now unable to access my server.

I used to get “You do not have permission to access this server” but not I do not get any error. I followed this guide:

https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

But was unable to solve the issue. My Home screen is empty , when I hit the settings I get this for the options

Under authorized devices, I removed my server. Hoping I could run the setup again but I did not receive a setup option.

Kind of stuck at the moment and would like to be able to set up the server again. Any help is appreciated.

( I am hitting the server through it’s local IP http://192.168.1.10:32400/web )

Unraid , a BinHex-plexpass container.

Thanks.

EDIT:

When logging into another new user , I am able to select the “Create New Server” option but when I do it on my main account I do not see that option. Is my account linked to a server somewhere I can’t see? Under authorized devices - I do not see a server as I removed it.

2

Run this inside the container’s shell.

I don’t think it will work for BinHex given the recent changes.
Therefore, as shown in the “Special Cases”, use the -p /path/to/Preferences.xml method.

You will then give it a new claim token and it will reclaim itself to your account.

3

Thank you ChuckPa for replying with such helpful information.

I did as instructed and successfully ran it with the special case-provided method. “Claim completed without errors” and started PMS.

After starting the server It did not show my server so I restarted again and it showed up!

You’re the best!

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