Plex, show your customers some respect

@AgentDrTran said:
The windows app is embarrassing, sync almost never works and even playing a video is iffy.

Yep. I even got a new modem from my cable company and went out and bought a new router. That didn’t help a bit. I know it is the app because it syncs fine with iPhone, Android, and anything not based of this app.

How about a way to directly contact the CEO or have him directly get his ass on here and answer some questions? Because, at this point his performance to those of us in this forum is pitiful.

@ChuckPA , I know you will love me, but… Any news? :smile:

@missionsparta , while I share your pain, the idea that Elan will come here and explain anything to us is… well, ridiculous. No offense meant. The support system as is could use some means of escalation though.

I brought it up in our team meeting today. We all agree this needs resolution.
We also agreed to push it to our ‘spotlight’. It gets no higher visibility than this. Everyone on the management team sees it.

@ChuckPA said:
I brought it up in our team meeting today. We all agree this needs resolution.
We also agreed to push it to our ‘spotlight’. It gets no higher visibility than this. Everyone on the management team sees it.

You da man. We will see if they follow through with it. At least someone ever there cares.

@ChuckPA said:
I brought it up in our team meeting today. We all agree this needs resolution.
We also agreed to push it to our ‘spotlight’. It gets no higher visibility than this. Everyone on the management team sees it.

So, how is that ‘spotlight’ working out?

@“Just Mark” said:

@ChuckPA said:
I brought it up in our team meeting today. We all agree this needs resolution.
We also agreed to push it to our ‘spotlight’. It gets no higher visibility than this. Everyone on the management team sees it.

So, how is that ‘spotlight’ working out?

It ran out of batteries.

@WilhelmStroker said:

@“Just Mark” said:

@ChuckPA said:
I brought it up in our team meeting today. We all agree this needs resolution.
We also agreed to push it to our ‘spotlight’. It gets no higher visibility than this. Everyone on the management team sees it.

So, how is that ‘spotlight’ working out?

It ran out of batteries.

They should have gone with Duracel…

@chaosmaker said:

@WilhelmStroker said:

@“Just Mark” said:

@ChuckPA said:
I brought it up in our team meeting today. We all agree this needs resolution.
We also agreed to push it to our ‘spotlight’. It gets no higher visibility than this. Everyone on the management team sees it.

So, how is that ‘spotlight’ working out?

It ran out of batteries.

They should have gone with Duracel…

I’m blind!!

I have a fresh light bulb for the spotlight if that would help?

Does it work with Alexa?

All we want for Christmas is a working Windows 10 Plex App

@chaosmaker said:
Does it work with Alexa?

Surprisingly it works pretty well with Alexa, better than the xbox and shield apps when I tried it.
In the time Plex is putting its Spotlight on this app, I’ve had 2 updates on the Emby theatre app on my surface…

@WilhelmStroker said:

@chaosmaker said:
Does it work with Alexa?

Surprisingly it works pretty well with Alexa, better than the xbox and shield apps when I tried it.
In the time Plex is putting its Spotlight on this app, I’ve had 2 updates on the Emby theatre app on my surface…

Is the Emby server as hard to set up as they say?

@missionsparta said:

@WilhelmStroker said:

@chaosmaker said:
Does it work with Alexa?

Surprisingly it works pretty well with Alexa, better than the xbox and shield apps when I tried it.
In the time Plex is putting its Spotlight on this app, I’ve had 2 updates on the Emby theatre app on my surface…

Is the Emby server as hard to set up as they say?

Nope pretty straight forward and not that much different from Plex. It’s a bit rougher around the edges and I find the server settings a bit of a mess but it’s been pretty solid for me.

Hi @ChuckPA , considering the Christmas coming - any gift of info for us? :smile:

Tivo devices got 4K HDR playback. PMS 1.11.0 provides HEVC HDR in hardware.

That’s all I have

There has been about 5 Android updates in 10 days in the mean time…

Update: my bad, it says only 3…for some reason I know got more than 3…I had 3 in the past 3 days alone.

2018… the year we lose contact with Plex

What are they trying to achieve by going comms-blackout?
It’s not achieving anything other than annoying those who rely on the UWP app.