@eBellmer said:
What are they trying to achieve by going comms-blackout?
It’s not achieving anything other than annoying those who rely on the UWP app.
Agreed, this definitely doesn’t help at all. Luckily the Emby UWP app seems to work without issues for me. I also used the Plex UWP app for music at work, so with Plexamp, that’s covered too (Emby doesn’t do last.fm). I guess Plex’s spotlight is shining somewhere else again.
Well, at this point it is pretty much clear that they do not respond because they do not want to respond. I believe that @ChuckPA put some effort into it, but if someone who has the info decided to be a (insert profane word for male genitalia here), there is not much there can be done. I would say we can declare the UWP app dead, lets move on.
@corwin_x said:
Well, at this point it is pretty much clear that they do not respond because they do not want to respond. I believe that @ChuckPA put some effort into it, but if someone who has the info decided to be a (insert profane word for male genitalia here), there is not much there can be done. I would say we can declare the UWP app dead, lets move on.
Yep. I agree. I wish I had known this before I spent so much time setting up a Plex server and dealing with the issues with the router and syncing (which now appear all my time was wasted because it is most likely due to the messed up UWP app). If I had known this I would have just gone with Emby or someone else. Hate resetting it all up again if it ends up being as big of a pain. Why the top management won’t just announce the ending of the app is beyond any of us.
Surprising… I cannot find this discussion on the Windows Store App list or my bookmarks…?! It is as if this discussion never existed!!!
It doesn’t even show up in my participated discussions?! Only way is via link from an earlier email!
I found it on page 2.
It would seem that the ‘Most Recent’ isn’t updating for this thread anymore, and is stuck on ‘November 2017’, so it won’t bump to the top of the section.
Could be deliberate.
@eBellmer said:
I found it on page 2.
It would seem that the ‘Most Recent’ isn’t updating for this thread anymore, and is stuck on ‘November 2017’, so it won’t bump to the top of the section.Could be deliberate.
Yup I only see it through my notifications, not in the list of topics. I see Elan responding in other topics on the forums, anyone want to tag him?
Dear @elan we know you are busy but would it hurt to drop us users a line on the Windows Client development?
And while you are here reading this, I presume this thread was disabled by an admin because of the dissatisfaction it showcases. All we have been asking for is to have some bugs fixed which we are asked to submit to this forum. If no news comes to the user on its acknowledgement, frustration will set in and generate these types of posts. None of us want that so please give us something to work with.
not that I think he will answer though…
@elan Can I draw your attention to this thread. where users couldn’t get any response until @ChuckPA tried (a Plex Team Member).
Now, after a long time of trying, he can’t get any meaningful response from Plex either.
Can you explain how we get support when:
Perhaps you can bring this to the attention of whoever is in charge of support at Plex.
@foxprorawks said:
@elan Can I draw your attention to this thread. where users couldn’t get any response until @ChuckPA tried (a Plex Team Member).Now, after a long time of trying, he can’t get any meaningful response from Plex either.
Can you explain how we get support when:
- Forum posts are routinely ignored.
- Even Plex Team Members can’t get information, even when the issues are brought up in a team meeting.
Perhaps you can bring this to the attention of whoever is in charge of support at Plex.
https://forums.plex.tv/profile/elan https://forums.plex.tv/profile/ChuckPA
What they said! Absolutely ridiculous level of support for an app that was initially paid for! I don’t need movie collections, or all the bells and whistles - I just want the app I use every day to work!!!
I have run a Plex server and supported my users for over 8 years, but this is appalling support! And now, the thread appears locked so no new comments are easily visible on the front page - hiding?
You are taking exception to the level of support I provide?
It seems to me that @ChuckPA is doing what they can, it’s not their fault if they’re hitting the same brick wall we are.
@Yogimax said:
@foxprorawks said:
@elan Can I draw your attention to this thread. where users couldn’t get any response until @ChuckPA tried (a Plex Team Member).Now, after a long time of trying, he can’t get any meaningful response from Plex either.
Can you explain how we get support when:
- Forum posts are routinely ignored.
- Even Plex Team Members can’t get information, even when the issues are brought up in a team meeting.
Perhaps you can bring this to the attention of whoever is in charge of support at Plex.
https://forums.plex.tv/profile/elan https://forums.plex.tv/profile/ChuckPA
What they said! Absolutely ridiculous level of support for an app that was initially paid for! I don’t need movie collections, or all the bells and whistles - I just want the app I use every day to work!!!
I have run a Plex server and supported my users for over 8 years, but this is appalling support! And now, the thread appears locked so no new comments are easily visible on the front page - hiding?
@ChuckPA isn’t the problem. He or she has done all they can.
“HE” tyvm 
@ChuckPA said:
“HE” tyvm
@ChuckPA I have no issue with you as in individual, however, I have serious issues with the lack of support from those who should be paid to address this app’s issues! Apologies if I made it personal, however like many others, I am feeling frustrated!
You are taking exception to the level of support I provide?
@Yogimax said:
@ChuckPA said:
“HE” tyvm@ChuckPA I have no issue with you as in individual, however, I have serious issues with the lack of support from those who should be paid to address this app’s issues! Apologies if I made it personal, however like many others, I am feeling frustrated!
Your statement did come across as a personal challenge.
Thank you for clearing that up.
@ChuckPA said:
You are taking exception to the level of support I provide?
@Yogimax said:
@ChuckPA said:
“HE” tyvm@ChuckPA I have no issue with you as in individual, however, I have serious issues with the lack of support from those who should be paid to address this app’s issues! Apologies if I made it personal, however like many others, I am feeling frustrated!
Your statement did come across as a personal challenge.
Thank you for clearing that up.
No probs - however, can you explain why this topic is not featuring as current, but is relegated to way down the second page? I would have thought that a topic which has active involvement, comments and responses should represent itself on the front page, unless (as already asked) - is it being suppressed?
To clarify and avoid any future misunderstanding; This isn’t even my area where I normally support. My primary area is Linux and NAS (QNAP & Synology). I had come here to try and help if I could. I am on the Customer Support / QA team. This is why your words struck me as they did.
@Yogimax said:
No probs - however, can you explain why this topic is not featuring as current, but is relegated to way down the second page? I would have thought that a topic which has active involvement, comments and responses should represent itself on the front page, unless (as already asked) - is it being suppressed?
There is no suppression from what I see here. I have have looked at the thread’s status in the forum. It is just as any other normal forum thread appears to me.
