Plex takes too long to download metadata or does not at all (Argentina issue)

General Discussions
8

@“Maximiliano Fernandez” said:
Did the curl tests like you said, with http and https, no problems there:

root@server:~# curl "http://image.tmdb.org/t/p/original/fGrYo9I3Rde83wGPRAmzdjUYGQo.jpg" -o 10cfl.jpg
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  156k  100  156k    0     0  2611k      0 --:--:-- --:--:-- --:--:-- 2611k

root@server:~# curl "https://image.tmdb.org/t/p/original/fGrYo9I3Rde83wGPRAmzdjUYGQo.jpg" -o 10cflhttps.jpg
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  156k  100  156k    0     0  1666k      0 --:--:-- --:--:-- --:--:-- 1666k

root@server:~# curl "http://image.tmdb.org/t/p/original/2vcNFtrZXNwIcBgH5e2xXCmVR8t.jpg" -o swe2aoc.jpg
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  210k  100  210k    0     0  3244k      0 --:--:-- --:--:-- --:--:-- 3244k

root@server:~# curl "https://image.tmdb.org/t/p/original/2vcNFtrZXNwIcBgH5e2xXCmVR8t.jpg" -o swe2aochttps.jpg
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  210k  100  210k    0     0  1989k      0 --:--:-- --:--:-- --:--:-- 1989k

There are no power savings options set in the network card, but disabled NetworkManager just to be sure.
I’ve download version 1.12.3.4973, but the problem is still there.
The problem only seems to be with movies, as I can download posters and backgrounds for TV shows correctly.
Also cast pictures are not downloading only for movies.
I’m attaching logs again.

Thanks for the help.

very strange because they are all failing - all the http ones are not getting a response

Apr 14, 2018 11:46:18.861 [0x7f26c4ff8700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/afhAUuWVB7k7PjJUd4lwO3rzhSq.jpg
Apr 14, 2018 11:46:18.875 [0x7f26c1ffc700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/7lyBcpYB0Qt8gYhXYaEZUNlNQAv.jpg

Apr 14, 2018 11:46:27.799 [0x7f26c77fd700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/afhAUuWVB7k7PjJUd4lwO3rzhSq.jpg

Apr 14, 2018 11:46:30.366 [0x7f26bf7ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/D6e8RJf2qUstnfkTslTXNTUAlT.jpg
Apr 14, 2018 11:46:30.371 [0x7f26bc3ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/ywb9dKBMdu3DEiTFpXrLofYizVC.jpg
Apr 14, 2018 11:46:30.385 [0x7f26c47f7700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/6qrj4xUPUHI8dLqNDdpIgcg10hr.jpg
Apr 14, 2018 11:46:30.390 [0x7f26bd3ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/afhAUuWVB7k7PjJUd4lwO3rzhSq.jpg

Apr 14, 2018 11:46:32.027 [0x7f26bb3ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/7lyBcpYB0Qt8gYhXYaEZUNlNQAv.jpg
Apr 14, 2018 11:46:32.030 [0x7f26babfe700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/j9vy0FOCga6AhYvPXtOBhdLCSfQ.jpg

Apr 14, 2018 11:47:00.837 [0x7f26b9bfc700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xa6G3aKlysQeVg9wOb0dRcIGlWu.jpg

Apr 14, 2018 11:47:04.169 [0x7f26ba3fd700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xa6G3aKlysQeVg9wOb0dRcIGlWu.jpg
Apr 14, 2018 11:47:04.188 [0x7f26cb7fd700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xa6G3aKlysQeVg9wOb0dRcIGlWu.jpg
Apr 14, 2018 11:47:04.202 [0x7f26c07ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/tofLS5A6lBXNjeROGvgpfe2JwaT.jpg
Apr 14, 2018 11:47:04.205 [0x7f26cfffd700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/9NuZGaPn3Z1svlbF9ZkdtjgrHZo.jpg

Apr 14, 2018 11:47:08.837 [0x7f26cefff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xa6G3aKlysQeVg9wOb0dRcIGlWu.jpg

Apr 14, 2018 11:47:13.199 [0x7f26b8bfa700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/maP4MTfPCeVD2FZbKTLUgriOW4R.jpg
Apr 14, 2018 11:47:13.220 [0x7f26c37ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/kxtZpFfR0RMModlRHTFIuEPEH2O.jpg

Apr 14, 2018 11:47:16.551 [0x7f26b6bff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/kxtZpFfR0RMModlRHTFIuEPEH2O.jpg
Apr 14, 2018 11:47:16.552 [0x7f26b93fb700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/maP4MTfPCeVD2FZbKTLUgriOW4R.jpg

Apr 14, 2018 11:47:18.435 [0x7f26b83f9700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xa6G3aKlysQeVg9wOb0dRcIGlWu.jpg

Apr 14, 2018 11:47:19.375 [0x7f26b4bff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/j9vy0FOCga6AhYvPXtOBhdLCSfQ.jpg

Apr 14, 2018 11:47:21.653 [0x7f26b3bfd700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/7lyBcpYB0Qt8gYhXYaEZUNlNQAv.jpg
Apr 14, 2018 11:47:21.657 [0x7f26b43fe700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/ywb9dKBMdu3DEiTFpXrLofYizVC.jpg

Apr 14, 2018 11:47:22.331 [0x7f26b33fc700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xa6G3aKlysQeVg9wOb0dRcIGlWu.jpg

Apr 14, 2018 11:47:51.357 [0x7f26c1ffc700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/5ffpAd9hdNHcYvXeikDt74RxjqM.jpg

Apr 14, 2018 11:48:13.834 [0x7f26bf7ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/ywb9dKBMdu3DEiTFpXrLofYizVC.jpg
Apr 14, 2018 11:48:13.834 [0x7f26babfe700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/7lyBcpYB0Qt8gYhXYaEZUNlNQAv.jpg
Apr 14, 2018 11:48:13.838 [0x7f26c47f7700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/j9vy0FOCga6AhYvPXtOBhdLCSfQ.jpg

Apr 14, 2018 11:48:14.279 [0x7f26bc3ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/6qrj4xUPUHI8dLqNDdpIgcg10hr.jpg
Apr 14, 2018 11:48:44.694 [0x7f26b9bfc700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/afhAUuWVB7k7PjJUd4lwO3rzhSq.jpg

Apr 14, 2018 11:48:53.152 [0x7f26b4bff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xAES23Ll0JT0lJADA1SIdTAN0bf.jpg

Apr 14, 2018 11:49:04.747 [0x7f26b33fc700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/afhAUuWVB7k7PjJUd4lwO3rzhSq.jpg

Apr 14, 2018 11:49:43.388 [0x7f26c37ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/ttPWqYFpshOCoToScRTq3EYt5oy.jpg

None of these got a response and each timed out

Was your curl test on the same machine? i.e. the Plex Media Server machine?

Since it is very clear and you appear to be able to reproduce the issue easily, could you look into using wireshark on the machine to prove that these requests are going out and to see which IP address they go to and whether it is ipv4 or ipv6

wireshark can be checked against the log = the extract above is from Plex Media Server.log and if there was a response it would have HTTP xxx response from GET http://image.tmdb.org/xxxxxxxxxxxxxxxxx etc
The xxx being response code -