Plex Troubleshoot AGAIN: NOT pulling in METADATA & Posters for Movies [UNSOLVED]

jsehwani · October 16, 2018, 12:47pm

Plex is still not pulling in metadata for me.

So, since last time see here

It appeared that my library was undergoing some sort of mild corruption. I ended up redownloading Plex and recreating my libraries with success.

I followed these steps.

Stop Plex from running
Rename the Plex shared folder to Plex.old
Install Plex again, manually (no need to uninstall)
Start Plex and open it in your browser using http://Your-NAS-IP-Address:32400/web 1
Re-create only your Movie library and let Plex populate it, fetch metadata etc.

The other day, the same issue happened again IE: Plex stopped pulling in Metadata for posters and artwork.

So I repeated the steps, and now I am in a worse spot where nothing was pulled in at all EXPECT TV Shows. Movies seem to be the only affected content.

I have attached screenshots and logs.

Joeflix DS718+ Logs
Plex Media (4.9 MB)
Plex Media Server Databases_2018-10-16_07-24-28.zip (4.9 MB)

jsehwani · October 16, 2018, 1:12pm

I changed “Plex. old” back to “Plex” just to run a refresh debug and attach the server logs. You can see that the “Recently Added” Files are the only ones that are impacted.

You can see in the second screenshot movies that pulled in Metadata.

Keep in mind:

Joeflix NAS - Orignal Server that expected issues with newly added items.
Joeflix DS718+ - Newly created server that is not pulling in any metadata

I tried to run a “Fix Match” as you can see and it did not work. Debug file attached.

Joeflix NAS Logs
Plex-Debug.pdf.zip (37.8 KB)
Plex Media (2.6 MB)
Plex Media Server Databases_2018-10-16_08-05-13.zip (10.1 MB)

jsehwani · October 16, 2018, 3:15pm

Thanks for your help, Trumpy! I will be patient. I wanted to provide as much information upfront as possible.

Is there anything else I can publish in the meantime?

ChuckPa · October 16, 2018, 3:17pm

Please stop PMS.
Open the Plex share
Navigate Plex/Library/Application Support/Plex Media Server/Plug-in Support/Caches
Delete everything you find there
Restart PMS
Refresh the metadata for each library section.

jsehwani · October 16, 2018, 3:18pm

I have tried this but will try again with screenshots! Stay tuned.

ChuckPa · October 16, 2018, 3:28pm

Also please show me file names. If the file names or embedded metadata are the cause, clearing Caches means nothing.

Also, screenshots do not help much. Logs help more

sa2000 · October 16, 2018, 3:35pm

@trumpy81 asked me to have a look at your issue.

You have a block on tmdb.org - maybe your ISP ? DNS issue?

All requests failed - all timed out by PMS after 15 seconds

You can try these in a browser - anyway the route to xxx.tmdb.org from the server is failing

Try http://image.tmdb.org/t/p/original/lxvTtIQOGbi7ZLpyCCEMGAinvz5.jpg

Oct 16, 2018 07:53:56.943 [0x7fa7216fb700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/lxvTtIQOGbi7ZLpyCCEMGAinvz5.jpg
Oct 16, 2018 07:53:56.944 [0x7fa720623700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/nYXq6WJUc6XVLElq6ZO9GiFYJfp.jpg
Oct 16, 2018 07:53:58.823 [0x7fa720911700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/xuDJXIH3sQYG5v1PXoRo8UH2YXE.jpg
Oct 16, 2018 07:53:58.957 [0x7fa7219e9700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/c9Y2SKgC3S6LJNq7WKcoauY88kg.jpg
Oct 16, 2018 07:53:59.018 [0x7fa721cd7700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/55Rk7g3FIcTCjlmmdtkJH2UpWy9.jpg
Oct 16, 2018 07:54:11.212 [0x7fa7267ff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/pwJJBmO9MG3OxVX9efGrB6BTFyw.jpg
Oct 16, 2018 07:54:11.245 [0x7fa72a605700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/6VGgL0bBvPIJ9vDOyyGf5nK2zL4.jpg
Oct 16, 2018 07:54:11.965 [0x7fa7216fb700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:11.965 [0x7fa7216fb700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:54:11.966 [0x7fa720623700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:11.966 [0x7fa720623700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:54:13.846 [0x7fa720911700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:13.846 [0x7fa720911700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:54:13.980 [0x7fa7219e9700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:13.980 [0x7fa7219e9700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:54:14.040 [0x7fa721cd7700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:14.041 [0x7fa721cd7700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:54:26.235 [0x7fa7267ff700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:26.235 [0x7fa7267ff700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:54:26.269 [0x7fa72a605700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:54:26.269 [0x7fa72a605700] DEBUG - HTTP simulating 408 after curl timeout

Oct 16, 2018 07:57:38.806 [0x7fa72140d700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/6VGgL0bBvPIJ9vDOyyGf5nK2zL4.jpg
Oct 16, 2018 07:57:38.835 [0x7fa727fff700] DEBUG - HTTP requesting GET http://image.tmdb.org/t/p/original/pwJJBmO9MG3OxVX9efGrB6BTFyw.jpg
Oct 16, 2018 07:57:53.828 [0x7fa72140d700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:57:53.828 [0x7fa72140d700] DEBUG - HTTP simulating 408 after curl timeout
Oct 16, 2018 07:57:53.857 [0x7fa727fff700] ERROR - Error issuing curl_easy_perform(handle): 28
Oct 16, 2018 07:57:53.857 [0x7fa727fff700] DEBUG - HTTP simulating 408 after curl timeout

jsehwani · October 16, 2018, 3:46pm

Please stop PMS.

14%20AM960×521 75.9 KB
Open the Plex share
Navigate Plex/Library/Application Support/Plex Media Server/Plug-in Support/Caches

59%20AM1050×476 66.9 KB
Delete everything you find there

36%20AM1046×478 69 KB

11%20AM1049×477 65.4 KB
Restart PMS

19%20AM954×524 74.6 KB
Refresh the metadata for each library section.

48%20AM902×554 242 KB

03%20AM894×559 227 KB

21%20AM901×555 240 KB

Ran the refresh and it did not fix the issue.

ChuckPa · October 16, 2018, 3:47pm

Now pull fresh logs

jsehwani · October 16, 2018, 3:53pm

Fresh log files here.
Plex Media (1.8 MB)
Plex Media Server Databases_2018-10-16_10-50-01.zip (10.2 MB)
Plex-Debug2.pdf.zip (31.6 KB)

jsehwani · October 16, 2018, 4:07pm

sa2000, thanks so much for taking a look at the logs.

I am unsure why there is a block on tmdb.org that is strange…

I did what you said and searched
“http://image.tmdb.org/t/p/original/lxvTtIQOGbi7ZLpyCCEMGAinvz5.jpg”

This was the image that appeared.

I just submitted fresh logs in the post above too if that helps. Can I provide any more information that will better diagnose the problem?

sa2000 · October 16, 2018, 4:10pm

suggest you try in a curl command on the server in shell to see if it works on the server itself

I think the syntax is something like
curl 'http://image.tmdb.org/t/p/original/lxvTtIQOGbi7ZLpyCCEMGAinvz5.jpg' > imagetest.jpg

The linux experts can help with that.

jsehwani · October 16, 2018, 4:15pm

Just to clarify do the new logs I submitted also show the block?

jsehwani · October 16, 2018, 4:29pm

Here you can see my most recently added file names!

jsehwani · October 16, 2018, 5:11pm

Not sure if this is helpful.

But these are the agents I am using.

For some reason, I cannot check “Plex Movie” when I switch windows it unchecks.

Are the agents correct?

jsehwani · October 16, 2018, 6:35pm

I just thought I would test something and create a new library pointing to the same files.

Interesting enough, the older files are pulling in data. On the other hand, the newer files are not pulling in any metadata. Please see “5 Headed Shark Attack.”

I attached logs and debug as usual.
Plex-Debug3.pdf.zip (32.5 KB)
Plex Media (2.6 MB)
Plex Media Server Databases_2018-10-16_13-28-39.zip (10.8 MB)

Here is a few of the impacted file names.

ChuckPa · October 16, 2018, 7:20pm

What else is running on the Synology? Is there anything making heavy use of your internet or CPU ?

jsehwani · October 16, 2018, 7:27pm

Nope, I got the Synology solely for Plex.

Please see Resource Monitor.

jsehwani · October 16, 2018, 7:28pm

Could you make anything out of the log files I submitted?

ChuckPa · October 16, 2018, 8:33pm

Your logs tell me nothing useful.

All I can see are massive timeouts trying to get data (like sa2000) saw.

You’ve been making changes? what ‘changes’ have you been making there?

This looks to be a networking problem. VPN?

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Plex Troubleshoot AGAIN: NOT pulling in METADATA & Posters for Movies [UNSOLVED]

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