Server Version#:PlexMediaServer-1.25.8.5663-e071c3d62-MyCloudPR4100_OS5
Player Version#:8.31.2.31546
Hi,
Wondering if there’s a solution to this problem
TV: 1080p
Player: Shield TV Pro 2017
Video: 4K UHD (HEVC) with E-AC-3 audio
Plex server: PR4100 MyCloud
Connection: Shield to TV, HDMI
Native app settings for video: all of them are set to play original quality
Issue: When using the native Plex app and trying to play this video file, it forces a transcode (both audio AND video) because the audio format isnt supported by my TV. If I select an AC3 track (supported by my tv), the video plays without any transcoding.
If I play this same file through Kodi with Plex addon, it plays as it should. Kodi downsamples the audio (E-AC-3) to stereo, no video transcoding occurs, and we’re off to the races.
Subtitles on or off makes no difference, native Plex app keeps trying to force a transcode because of the audio codec.
Is there any way to stop plex from trying to transcode the video? It’s fine (and obviously required) to transcode the audio. It will play fine if put a receiver (that supports e-ac-3) inbetween the TV and Shield pro, so its very apparent that this is due to the audio codec, and nothing else.
I’m not a big fan of Plex for Kodi since the interface isnt as smooth as the native app. Any help/insights would be appreciated.
