Plex still does a lot of things well and so far most of the things they’ve done poorly are more fumbles with implementation than conflicts with the features themselves (for the most part). Like Dokuro, as long as I can still turn off the stuff I don’t want enabled for features outside of my local media server then the benefits and investment I find with Plex still outweigh the fumbles for the most part. So I mostly just adjusted my perspective about what “Plex” really is anymore.
I have given up seeing Plex as a product with a community focus - or even customer focus - as it’s now in the hands of “investors”. All future development in Plex will have to be “value added” for increasing profits each year for those investors.
My hope is that the “enshittification” doesn’t go too far and that competition from Emby and Jellyfin may help push Plex to do better since that would impact Plex’s “value” to those investors.
Edit:
I’ve noticed this as well - the engagement is gone. The last UX change had community members joining eary adoption and testing with feedback channels and responses; I haven’t seen any of that in a long time. A lot of devs that used to engage regularly stay away from the forums now (and I don’t blame them - lots of reasons).
Tech Support still happens for the most part, and a few ninjas and devs still engage in good faith but overall the feeling that the Plex forums are a collaborative space between the user and the product owners is pretty much gone.
I’m not sure how Plex plans to provide customer support to people paying for actual content on a regular basis (renting and purchasing) without a more dedicated support structure.
Edit2:
There’s some issues with playback of DV\HDR and Atmos support that have been around for quite a bit - at least that’s one of the major issues I’m aware of myself. Last notes from a Plex employee was that they were aware the TVOS app was lagging behind and they pointed to recent job postings for new apple dev at Plex as possible path forward on it.
