Server Version#: 1.23.4.4805
Player Version#:
This is the second time I have had to come there to get this thing to upgrade. I did the following:
Attempt 1:
- Stopped plex
- Manual install
- Gets stuck on the “Processing, please wait” screen
Attempt 2:
- Removed Plex
- Installed plex from the Synology package (worked)
- Attempt1
- Same result
Attempt 3:
1 Remove Plex
2. Manual install
3. Gets stuck on the “Processing, please wait” screen
I am kind of out of idea. I also note that I am not the only one that is having this issue. Why is this so hard to upgrade? (Sorry, I am a bit frustrated).
What am I doing wrong?
Yes, I am running DSM 6.
I did everything you said. Got stuck at the “Processing” screen and no logs were generated. I assume because nothing was installed
@unixpgmr_gmail_com
Feel like getting your hands dirty? (should be trivial)
- Control Panel - Terminal & SNMP - Enable ssh
- Assign a password for user
admin and temporarily enable it
- SSH into the Syno as user
admin
- sudo bash
cd "/var/packages/Plex Media Server/scripts"./start-stop-status start- Lets see the output.
I love to get my hands dirty. Since my last attempt, there is no install for plex. Do you want me to install Plex from the synology package that installs properly first?
@unixpgmr_gmail_com
Install the package.
The code will get dropped in by DSM.
You can be sitting there in /var/packages and watch it come in.
When it stops growing im size, you can get in and try running the scripts (start-stop-status)
we’ll see where it’s at.
I suspect something in DSM is whacko
I installed Plex (that came with my Synology).
I ran /var/packages/Plex Media Server/scripts/start-stop-status.
Nothing happened. However, I ran this:
./start-stop-status status
and I got the following output:
Plex is running
Would you like me to try anything else?
Then stop plex and start it .
see what happens.
start-stop-status stop = “Stopping Plex …” and returned. Verified it stopped
start-stop-status start = “Starting Plex …” and returned.
Verified Plex started
Go look in the Logs directory? What do you find?
There is a lot of stuff in the /Plex/Library/Application Support/Plex Media Server/Logs/PMS Plugins Logs.
Anything in particular you would like?
Make a ZIP of the entire Logs directory (which also gets the Plug-ins)
and attach it please.
It’ll give me a chance to see what’s happening.
Do you want me to try to upgrade first?
Make a ZIP of what exists now.
Logs don’t last long (fixed size buffer)
Now uninstall the DSM 6 package. (your data is safe)
Install the updated DSM 6 package.
Report back
I uninstalled Plex, deleted the shared folder and the user and tried to install the updated version of plex. Didn’t get past the “Processing” screen
Logs(1).zip (2.5 MB)
What’s your default gateway address?
The device at 10.20.0.5 is advertising UPNP but not responding with valid UPNP provider protocol.
Plex tries to query it as if it were anyway.
Infinite loop occurs because it’s trying to find a way out of the box.
Jul 13, 2021 22:39:36.030 [0x7f8abba23700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://10.20.0.5:8080/upnp
Jul 13, 2021 22:39:36.030 [0x7f8abba23700] DEBUG - HTTP requesting GET http://10.20.0.5:8080/upnp
Jul 13, 2021 22:39:36.041 [0x7f8abba23700] DEBUG - HTTP 404 response from GET http://10.20.0.5:8080/upnp
Jul 13, 2021 22:39:36.041 [0x7f8abba23700] ERROR - SSDP: Error parsing device schema for http://10.20.0.5:8080/upnp
Jul 13, 2021 22:39:38.024 [0x7f8abb447700] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 21.921125 seconds: 10.20.25.6 (MBR-L)
Jul 13, 2021 22:39:56.106 [0x7f8abba23700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://10.20.25.6:49154/MediaRenderer/desc.xml
Jul 13, 2021 22:39:56.106 [0x7f8abba23700] DEBUG - HTTP requesting GET http://10.20.25.6:49154/MediaRenderer/desc.xml
Jul 13, 2021 22:39:56.118 [0x7f8abba23700] DEBUG - HTTP 200 response from GET http://10.20.25.6:49154/MediaRenderer/desc.xml
Jul 13, 2021 22:39:56.119 [0x7f8abba23700] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://10.20.25.6:49154/MediaRenderer/desc.xml
Jul 13, 2021 22:39:56.119 [0x7f8abba23700] DEBUG - NetworkServiceBrowser: SSDP arrived: 10.20.25.6 (MBR-L)
Jul 13, 2021 22:39:56.119 [0x7f8abba23700] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://10.20.25.55:49154/MediaR
I am using ubiquiti equipment. My cloud key is at 10.20.0.5. The gateway should be 10.20.0.253.
I do get out to the internet. I don’t see why it is causing this. The install from Synology doesn’t have this problem, why does the update have the problem?
your previous post explained it. “Ubiquity”.
They have a unique way of responding to subnet broadcasts for UPNP capable devices which isn’t entirely standard. I’ve seen some equipment get confused by it. Plex devs have Ubiquity equipment so I know they’re dealing with it. I mentioned only because it explains all the log spam.
If you think it’s this version of PMS then take any older SPK you have (1.20.x and above) and install it. From there, get it setup and we’ll upgrade to current, testing as we go.
