Yes Firefox, but I have exactly the same issue on my IOS device and my ATV4, same movies won’t play, and all of them worked just fine a week ago… / Andreas
Sorry for the delayed reply here. I needed some time off (Sunday).
Please go to the “Codecs” directory/folder.
Stop PMS.
Delete everything in it.
Start PMS
Go back to your media and analyze again.
There was an update to some of the codecs. It’s possible, in the Amazon errors, not everyone got the updates.
Forcing fresh download will correct this.
Hi Chuck, Thanks for all you help.
Yesterday evening I installed PMS on my WD EX4 NAS and suddenly all movies played again, uninstalled
the “app” in the NAS, still working…
Please go to the “Codecs” directory/folder.
Stop PMS.
Delete everything in it.
Start PMS
Go back to your media and analyze again.__
Done
Some codecs downloaded. Retried the one movie I know does not work.
Still does not work.
2 new codecs downloaded after trying to play the movie.
Stopped PMS & Started PMS.
Analyzed movie again.
Still will not play on iPhone or Apple TV.
Still getting “Failed to find encoder”.
Attached is the log. What else do you need?
@"-{DM2K}-"
What do you see on the Apple TV or iPhone when you try to play this file?
From the log, the WARN - Failed to find encoder refers to it failing to find the Windows Media Foundation components which PMS will check for and use if present. You should be able to resolve that by following this guide (assuming you are on Server 2008 R2) https://support.microsoft.com/en-us/help/963697/how-to-install-windows-media-services-for-windows-server-2008-r2
That said, it is not the main issue here, since I can see the PlexTranscoder.exestarting up shortly after (notice the Job Running: log line) followed by the client requesting the HLS stream from PMS (.m3u8) and starting the request for the first segment in that stream (media-00000.ts)
The server then reports DEBUG - Failed to stream media, client probably disconnected: 10053 - An established connection was aborted by the software in your host machine
Which appears to be the client stopping mid-request for the first segment.
The next step here is to get logs from the client to understand what the client is doing, and link to the file that is causing this issue. Feel free to PM myself or @ChuckPA a link to the file or a sample of it that reproduces the issue.
For client logs, Network Logging might be the easiest option https://support.plex.tv/hc/en-us/articles/212639598-Apple-TV-Logs
Simple enable that and then reproduce the issue, then let us know what time you performed the test.
Thanks!
When I try to play the file on the Apple TV it stops like it finished playing the file.
I can take a picture if that would help.
The Plex Server is running on a Windows 7 Pro box that I have been using for about 3 years with no issues (that I know of).
I turned on the Network logging on the Apple TV and tried to play the file again at 10:32 pm CST on March 6th.
Let me know whatever else you need.
Ah in the case of Windows 7 it does not have ac3_mf or AAC_mf audio encoders so it will always fail to find them (which is why we use WARN and not ERROR in the log lines)
I’ll take a look at your network logging this evening
Did you find anything useful in the logs?
