Plexamp won't play with specific USB headset?

Plex Labs
1

Hi All,
I think the idea of Plexamp is great but when I initially installed it, it would open, connect to my server, show songs and look like it would play but then error out. I thought it was specific to my computer (firewall, a/v, GPO, etc) so I gave up. I decided to give it a go again and discovered that it works on a different machine fine. Then I tested with my laptop at home and it worked. Brought it into the office and it fails. Checking the local logs I see the following lines:
Mar 22 13:43:15.797: ffmpeg: codec ‘mp3’
Mar 22 13:43:15.797: decoder: audio_format=44100:16:2, seekable=true
Mar 22 13:43:16.892: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Mar 22 13:43:16.892: soundio_output: Current device latency is 0.010000 sec.
Mar 22 13:43:16.892: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Mar 22 13:43:16.894: exception: Failed to open “Output” [soundio]
Mar 22 13:43:16.894: exception: nested: unable to open device: unable to open device
Mar 22 13:43:16.894: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Mar 22 13:43:16.894: output: resetting output clock.
Mar 22 13:43:16.894: exception: Failed to open “Output” [soundio]
Mar 22 13:43:16.894: exception: nested: unable to open device: unable to open device

I decided to plug in regular headphones to the builtin audio jack and BOOM it works. It seems to fail when using my Plantronics Savi headset (which is USB). My other Plantronics at home works fine on the same machine.

Any ideas why this specific audio device fails? Thanks!!

2

Huh, fascinating. I just looked on Amazon and that’s a pricy little bugger, otherwise I might have ordered one just to reproduce.

I suspect the issue is with the “0” sample rate. I’ll pass this along to our audio expert and see what he thinks…

3

@cyberweasel ~ actually, what OS are you running?

4

@cyberweasel Platform info would be great, if macOS a screenshot of the Audio MIDI Setup app with the device selected, or if Windows the advanced audio settings for the device. The issue seems to be we can’t read the sample rate that’s set for the device, which is likely a bug in our sound driver library.

5

Yes it is, but that’s a perk of working for a partner of theirs :smile:

The OS is Windows 10 Enterprise Version 160 (OS Build 14393.2068).

Of course my headset is at the office. I will get the advanced audio settings when I get back to work. Anything I can provide while the headset is not plugged in?

6

@cyberweasel ~ can you try replacing the mpd.exe inside your install with https://files.plexapp.com/elan/mpd-cyberweasel.exe.zip and let us know if that makes a difference?

Thanks!

7

I will give this a try and reply back when I can. Thank you.

8

renamed existing mpd.exe to mpd.exe.old. copied the new mpd.exe to that folder. Started it up. no output. here everything in the log file from today since I made that change.

Mar 26 09:17:46.453: client: [0] opened from 127.0.0.1:11217
Mar 26 09:17:46.647: player: Got device format: 0:f:0
Mar 26 09:17:46.647: decoder_thread: setting replaygain track=-7.100000 album=-7.530000
Mar 26 09:17:46.647: decoder_thread: setting mixramp in=2.50 0.00;3.74 20.50;6.06 63.70; out=-1.47 0.17;0.32 0.27;4.15 2.67;6.23 17.87;
Mar 26 09:17:47.283: ffmpeg: codec ‘mp3’
Mar 26 09:17:47.283: decoder: audio_format=44100:16:2, seekable=true
Mar 26 09:17:47.285: ffmpeg/mp3: Could not update timestamps for skipped samples.
Mar 26 09:17:47.358: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Mar 26 09:17:47.358: soundio_output: Current device latency is 0.010000 sec.
Mar 26 09:17:47.358: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Mar 26 09:17:47.362: exception: Failed to open “Output” [soundio]
Mar 26 09:17:47.362: exception: nested: unable to open device: unable to open device
Mar 26 09:17:47.362: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Mar 26 09:17:47.362: output: resetting output clock.
Mar 26 09:17:47.362: exception: Failed to open “Output” [soundio]
Mar 26 09:17:47.362: exception: nested: unable to open device: unable to open device
Mar 26 09:17:47.362: player: problems opening audio device while playing “http://127.0.0.1:20000/proxy/file.mp3?source=a30556354a3936621604617a418deb1b6a5ffda3&endpoint=%2Flibrary%2Fparts%2F27975%2F1505621049%2Ffile.mp3%3Fdownload%3D1%26X-Plex-Client-Identifier%3Dd2ec78a5-3122-4d48-a713-e4a31811e89b%26X-Plex-Session-Identifier%3D137e91df-4427-4e53-9cce-d385c7d6081d”
Mar 26 09:19:17.673: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Mar 26 09:19:17.674: soundio_output: Current device latency is 0.010000 sec.
Mar 26 09:19:17.674: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Mar 26 09:19:17.674: exception: Failed to open “Output” [soundio]
Mar 26 09:19:17.674: exception: nested: unable to open device: unable to open device
Mar 26 09:19:17.674: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Mar 26 09:19:17.674: output: resetting output clock.
Mar 26 09:19:17.674: exception: Failed to open “Output” [soundio]
Mar 26 09:19:17.674: exception: nested: unable to open device: unable to open device
Mar 26 09:28:58.085: client: [0] opened from 127.0.0.1:14712
Mar 26 09:28:58.310: player: Got device format: 0:f:0
Mar 26 09:28:58.311: decoder_thread: setting replaygain track=-7.100000 album=-7.530000
Mar 26 09:28:58.311: decoder_thread: setting mixramp in=2.50 0.00;3.74 20.50;6.06 63.70; out=-1.47 0.17;0.32 0.27;4.15 2.67;6.23 17.87;
Mar 26 09:28:58.849: ffmpeg: codec ‘mp3’
Mar 26 09:28:58.849: decoder: audio_format=44100:16:2, seekable=true
Mar 26 09:28:58.850: ffmpeg/mp3: Could not update timestamps for skipped samples.
Mar 26 09:28:58.921: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Mar 26 09:28:58.921: soundio_output: Current device latency is 0.010000 sec.
Mar 26 09:28:58.921: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Mar 26 09:28:58.924: exception: Failed to open “Output” [soundio]
Mar 26 09:28:58.924: exception: nested: unable to open device: unable to open device
Mar 26 09:28:58.924: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Mar 26 09:28:58.924: output: resetting output clock.
Mar 26 09:28:58.924: exception: Failed to open “Output” [soundio]
Mar 26 09:28:58.925: exception: nested: unable to open device: unable to open device
Mar 26 09:28:58.925: player: problems opening audio device while playing “http://127.0.0.1:20000/proxy/file.mp3?source=a30556354a3936621604617a418deb1b6a5ffda3&endpoint=%2Flibrary%2Fparts%2F27975%2F1505621049%2Ffile.mp3%3Fdownload%3D1%26X-Plex-Client-Identifier%3Dd2ec78a5-3122-4d48-a713-e4a31811e89b%26X-Plex-Session-Identifier%3Dd9f3fed5-a1c1-426e-810b-680ca9c41e69”
Mar 26 09:29:13.652: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Mar 26 09:29:13.652: soundio_output: Current device latency is 0.010000 sec.
Mar 26 09:29:13.652: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Mar 26 09:29:13.652: exception: Failed to open “Output” [soundio]
Mar 26 09:29:13.652: exception: nested: unable to open device: unable to open device
Mar 26 09:29:13.652: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Mar 26 09:29:13.652: output: resetting output clock.
Mar 26 09:29:13.652: exception: Failed to open “Output” [soundio]
Mar 26 09:29:13.652: exception: nested: unable to open device: unable to open device
Apr 04 09:07:34.626: client: [0] opened from 127.0.0.1:13639
Apr 04 09:07:34.920: player: Got device format: 0:f:0
Apr 04 09:07:34.920: decoder_thread: setting replaygain track=-7.100000 album=-7.530000
Apr 04 09:07:34.920: decoder_thread: setting mixramp in=2.50 0.00;3.74 20.50;6.06 63.70; out=-1.47 0.17;0.32 0.27;4.15 2.67;6.23 17.87;
Apr 04 09:08:14.759: ffmpeg: codec ‘mp3’
Apr 04 09:08:14.760: decoder: audio_format=44100:16:2, seekable=true
Apr 04 09:08:14.760: ffmpeg/mp3: Could not update timestamps for skipped samples.
Apr 04 09:08:14.798: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Apr 04 09:08:14.798: soundio_output: Current device latency is 0.010000 sec.
Apr 04 09:08:14.802: exception: Failed to open “Output” [soundio]
Apr 04 09:08:14.802: exception: nested: unable to open device: unable to open device
Apr 04 09:08:14.802: output: converting in=44100:16:2 -> f=44100:16:2 -> out=44100:32:0
Apr 04 09:08:14.802: output: resetting output clock.
Apr 04 09:08:14.802: exception: Failed to open “Output” [soundio]
Apr 04 09:08:14.802: exception: nested: unable to open device: unable to open device
Apr 04 09:08:14.802: player: problems opening audio device while playing “http://127.0.0.1:20000/proxy/file.mp3?source=a30556354a3936621604617a418deb1b6a5ffda3&endpoint=%2Flibrary%2Fparts%2F27975%2F1505621049%2Ffile.mp3%3Fdownload%3D1%26X-Plex-Client-Identifier%3Dd2ec78a5-3122-4d48-a713-e4a31811e89b%26X-Plex-Session-Identifier%3Dfc03625c-886c-4dc5-802c-b6e69275ba3e”

9

Dammit, will let our audio expert know. Thanks for trying!

10

Let me know if you need any other logs or information. Thanks for looking into this!!

11

Hi @elan,
I saw there was an update to version 1.0.5 today and got hopeful but alas no change.

here’s the log from today:
Apr 13 09:23:33.932: client: [0] opened from 127.0.0.1:5083
Apr 13 09:23:34.181: player: Got device format: 0:f:0
Apr 13 09:23:34.181: decoder_thread: setting replaygain track=-7.100000 album=-7.530000
Apr 13 09:23:34.182: decoder_thread: setting mixramp in=2.50 0.00;3.74 20.50;6.06 63.70; out=-1.47 0.17;0.32 0.27;4.15 2.67;6.23 17.87;
Apr 13 09:23:34.735: ffmpeg: codec ‘mp3’
Apr 13 09:23:34.735: decoder: audio_format=44100:16:2, seekable=true
Apr 13 09:23:34.736: ffmpeg/mp3: Could not update timestamps for skipped samples.
Apr 13 09:23:35.073: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Apr 13 09:23:35.073: soundio_output: Current device latency is 0.010000 sec.
Apr 13 09:23:35.073: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Apr 13 09:23:35.077: exception: Failed to open “Output” [soundio]
Apr 13 09:23:35.077: exception: nested: unable to open device: unable to open device
Apr 13 09:23:35.078: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Apr 13 09:23:35.078: output: resetting output clock.
Apr 13 09:23:35.078: exception: Failed to open “Output” [soundio]
Apr 13 09:23:35.078: exception: nested: unable to open device: unable to open device
Apr 13 09:23:35.078: player: problems opening audio device while playing “http://127.0.0.1:36000/proxy/file.mp3?source=a30556354a3936621604617a418deb1b6a5ffda3&endpoint=%2Flibrary%2Fparts%2F27975%2F1505621049%2Ffile.mp3%3Fdownload%3D1%26X-Plex-Client-Identifier%3Dd2ec78a5-3122-4d48-a713-e4a31811e89b%26X-Plex-Session-Identifier%3D3763ceb7-510f-4be3-b5bf-25c5e4c8846b”
Apr 13 09:23:44.085: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Apr 13 09:23:44.085: soundio_output: Current device latency is 0.010000 sec.
Apr 13 09:23:44.085: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Apr 13 09:23:44.085: exception: Failed to open “Output” [soundio]
Apr 13 09:23:44.085: exception: nested: unable to open device: unable to open device
Apr 13 09:23:44.085: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Apr 13 09:23:44.086: output: resetting output clock.
Apr 13 09:23:44.086: exception: Failed to open “Output” [soundio]
Apr 13 09:23:44.086: exception: nested: unable to open device: unable to open device
Apr 13 09:23:44.801: soundio_output: Device latency between 0.000000 sec and 2.000000 sec.
Apr 13 09:23:44.801: soundio_output: Current device latency is 0.010000 sec.
Apr 13 09:23:44.801: soundio_output: Plantronics Savi (Plantronics Savi 7xx) is running in shared mode at sample rate 0 so we’ll use that.
Apr 13 09:23:44.801: exception: Failed to open “Output” [soundio]
Apr 13 09:23:44.801: exception: nested: unable to open device: unable to open device
Apr 13 09:23:44.801: output: converting in=44100:16:2 -> f=44100:16:2 -> out=0:32:0
Apr 13 09:23:44.801: output: resetting output clock.
Apr 13 09:23:44.801: exception: Failed to open “Output” [soundio]
Apr 13 09:23:44.801: exception: nested: unable to open device: unable to open device

12

Having a similar issue. LENOVO W770 headset - won’t output to USB headset, but if I pull out the USB it plays fine.
Where are the logs?

13

On Windows 10, I found the logs in the application directory - C:\Users<username>\AppData\Local\Programs\plexamp
This should work too: %userprofile%\AppData\Local\Programs\plexamp

14

@cyberweasel ~ Sorry, no updates, unfortunately.

@bruceheavner ~ I went to go see if I could buy that headset for testing, but unfortunately I can’t seem to find it anywhere :frowning:

Between @cyberweasel’s expensive one, and your unavailable one, it’s hard for us to reproduce for now.

15

OMG! I decided to look into this again more on my own. Someone I work with mentioned another user had problems with this headset and iTunes so I did some digging and experimenting and came across this post: https://www.plantronics.com/no/no/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=Computer-Headset-Troubleshooting-No-Audio-When-Using-Google-Chrome-on-Windows-8&t=&k=

I followed the steps and I hear music from Plexamp now!! I even went back after and change the audio setting back to the higher one and it still is working! I think I remember another option originally that wasn’t there when I went back but as long as it works! We’ll see if a reboot or anything else breaks it again but for now I am good!

I hope this can help other users too!

@elan - Thanks for following up as you did.

@bruceheavner - See linked article. might help you too.

Plexamp Windows 10, Bluetooth earbuds (Zolo Liberty+)
16

Oh wow, thanks very much, @cyberweasel! That’s awesome :grinning:

17

I received a new laptop at work and had the same problems (same headset) but I can confirm that the changes listed above resolved the issue again and I am able to use Plexamp after making the change! :sunglasses: