OMG! I decided to look into this again more on my own. Someone I work with mentioned another user had problems with this headset and iTunes so I did some digging and experimenting and came across this post: https://www.plantronics.com/no/no/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=Computer-Headset-Troubleshooting-No-Audio-When-Using-Google-Chrome-on-Windows-8&t=&k=
I followed the steps and I hear music from Plexamp now!! I even went back after and change the audio setting back to the higher one and it still is working! I think I remember another option originally that wasn’t there when I went back but as long as it works! We’ll see if a reboot or anything else breaks it again but for now I am good!
I hope this can help other users too!
@elan - Thanks for following up as you did.
@bruceheavner - See linked article. might help you too.
