I have the same problem. Only a few libaries showing "trailer unavailable" when trying to play something from those libraries. But I can browser the libraries just fine. IMHO the error must have come with a recnt new version of Plexconnect as 1. it worked before flawless and 2. no other change in the configuration hardware or software. There is a chance that a firmware update of my QNAP (to 4.1.1.) had something to do with it but I doubt it as then the whole setup shouldn't work and not single library folders...
Sorry, I cannot 100% track the point when it broke as I have been travelling abroad for the last 3 weeks and didnt use the system.
Please start a new thread with the info requested in the sticky, similar symptoms do not mean the same issue and it just confuses troubleshooting of other users issues.
Please start a new thread with the info requested in the sticky, similar symptoms do not mean the same issue and it just confuses troubleshooting of other users issues.
FWIW I'm not using trailers here.
If somebody running Plex on OS X is willing to test turning on Internet sharing on their machine it would be interesting to see if browsing a movie library works or not.
Edit: I set up a clean install on a laptop running Yosemite (neither Plex nor PlexConnect have been installed previously). PlexConnect pulled fresh from git. With a small test library of one movie PlexConnect works with both Internet Sharing off and on. Furthermore, I can access the library on the Mac Mini through PlexConnect running on the laptop without problems as well...
Edit 2: Accessing the minimal movie library on the laptop through PlexConnect running on the Mac Mini also works. Setting up a library with one movie on the Mac Mini also works. Perhaps it is related to the size of the movie library _and_ Internet Sharing?
Edit 3: Still not possible to reproduce the error with a new library. What I did before was delete a library and add it back with the exact same name - that made the error still be there. But adding an identical library alongside the one with problems seems to work. I'm confused. I might have chosen different languages for the libraries. Or all the metadata hasn't downloaded yet. I'll let you know if I can find out anything conclusive.
Edit 4: Language of the library section does not matter. I could get the error setting up a new library in English and waiting for the metadata to download. I am still leaning towards size of the library being a factor. Could that make the XML tree too large/complex (since it seems the error is related to XML parsing)? My TV library (which works fine) has 21 top level items. The smallest failing movie library has 85 items.
85 shouldn't be a problem... I have seen way bigger libraries.
It might be an issue with an movie title, or description, or any other piece. Would be great, if you can find out the one file having the issues. I don't really see a way to fix it differently... You probably could remove half of the files and retest, basically doing sort of a binary search?
85 shouldn't be a problem... I have seen way bigger libraries.
With Internet sharing turned on? All problems go away when I turn off Internet sharing. With Internet sharing on I have problems with both movie libraries (no overlaps in content), one with 85 items the other 190 or so. My 21 item TV library section works well with Internet sharing on and off.
Well, no - I don't use internet sharing. I understand that internet sharing makes all the difference in your setup, but browsing the code I still can't see how it would affect things... :-(
Some more findings. I've created a dummy library with 85 folders named after movies and a small .mkv file in each folder to simulate a "clean" library. My Mac Mini is running Mavericks. My MacBook is running Yosemite. I always wait for Plex to update the metadata during the steps below.
* Adding the dummy library to Plex on the Mac Mini provokes the error. The error goes away when Internet Sharing is turned off.
* Adding the dummy library to Plex on the MacBook does not provoke the error. The error is never there, Internet Sharing or not.
* Since my original movies are on an external HD I connected that to my MacBook. Works fine.
* Move HD with original movies back to mini: split movies across three different folders and add three different libraries, each below 40 movies in size makes it work on the Mac Mini w/ Internet Sharing on.
* Moving movies between folders on the mini and updating Plex provokes the error if the number of movies goes above 42 or 43 (not consistent, it seems to depend on which movie I add back).
So to sum up: on my system running Mavericks I can not have more than ~40 items in a library with Internet Sharing turned on. I've resisted upgrading to Yosemite since the system has been working fine, but perhaps it is time to take the plunge.
So to sum up: on my system running Mavericks I can not have more than ~40 items in a library with Internet Sharing turned on. I've resisted upgrading to Yosemite since the system has been working fine, but perhaps it is time to take the plunge.
Final (?) report: I've now updated my system to Yosemite and everything seems to work fine.
