Plexmediaserver 1.18.5.2260 fails when run as LDAP user

[fuzzynectarine]

Hi,

My plex user and group (plex:plex) comes from an LDAP directory. Everything works fine on 1.18.4.2171, but upgrading to 1.18.5.2260 results in the following error:

Unpacking plexmediaserver (1.18.5.2260-056ab4be9) over (1.18.5.2260-056ab4be9) ...
Setting up plexmediaserver (1.18.5.2260-056ab4be9) ...
PlexMediaServer install:
PlexMediaServer install: Now installing based on:
PlexMediaServer install:   Process Control:    Systemd
PlexMediaServer install:   Plex User:          plex
PlexMediaServer install:   Plex Group:         plex
PlexMediaServer install:   Video Group:        video
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /var/lib/plexmediaserver/tmp_transcoding
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8
PlexMediaServer install:   HW transcoding:     Found
PlexMediaServer install:
PlexMediaServer install: Completing final configuration.
useradd: user 'plex' already exists
dpkg: error processing package plexmediaserver (--install):
 installed plexmediaserver package post-installation script subprocess returned error exit status 9
Processing triggers for libc-bin (2.27-3ubuntu1) ...
Processing triggers for mime-support (3.60ubuntu1) ...
Errors were encountered while processing:
 plexmediaserver
ERROR: Failed to install update. Command 'dpkg --force-confnew -i /tmp/plexmediaserver_1.18.5.2260-056ab4be9_amd64.deb' returned error code 1

I forced an install of 1.18.4.2171 and everything is working fine again. This is on Ubuntu 18.04.

[ChuckPa]

Thanks for reporting. We’ve already got it and I’ve already fixed it. The changes have been sent to Engineering to approve and update PlexPass beta. I had failed to use getent in one part of the pre-installation validation.

If I may redirect this thread to our main discussion thread?

Plex Media Server - Linux installation packaging update - Issues

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