Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes.
So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use
- Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module
igdumdim32.dll
This is now fixed in the latest driver - this table shows the versions and which version fixes the crash
See https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=197599 (or equivalent)
- Plex Media Server bug leading to crashes when testing the intel graphics adapter with hardware acceleration enabled
This was fixed as from Plex Media Server 1.18.3.2156-349e9837e Plex Media Server
- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)
- There may be still be crashes when running Plex Media Server headless through RDP or as a Service or Scheduled Task.
For these, as from version 1.18.4.2164 of Plex Media Server, there is a new Advanced Setting for the Transcoder that allows user to disable Hardware Encoding whilst leaving Hardware Acceleration enabled and used for decoding. That would be a better option than disabling all hardware acceleration in such environment
- (Preferences) Enable “Use hardware-accelerated video encoding” by default.
