Plex Media Server Crash with Hardware Acceleration Enabled

Plex Media Server Desktops & Laptops
1

I’m running Windows 10 64-bit, Intel Core i9-9900K, and an Nvidia GTX 1050. Whenever I have hardware acceleration enabled the system crashes. I don’t know which media type specifically is played that causes the crash. I also tried the forum beta transcoder update here to see if it helped but it inevitably crashed again so I reverted back to the latest Plex Pass beta build. That beta version is located here: Plex Media Server 1.16.7.1573 - New Transcoder Preview

I’m mostly hoping to have someone look at my logs to confirm whether hardware transcoding is actually the issue or if it’s something I’m missing. Any help would be appreciated.

Thanks!

Plex Media Server Logs_2019-08-29_13-42-04.zip (2.9 MB)

Server Version#: 1.16.6.1592 / 1.16.7.1573
Player Version#: 3.104.2

2

From your logs

Aug 29, 2019 12:52:10.754 [11244] ERROR - [Transcoder] Impossible to convert between the formats supported by the filter 'graph 0 input from stream 0:0' and the filter 'auto_scaler_0'
Aug 29, 2019 12:52:10.756 [3804] ERROR - [Transcoder] Error reinitializing filters!
Aug 29, 2019 12:52:10.758 [7584] ERROR - [Transcoder] Failed to inject frame into filter network: Function not implemented
Aug 29, 2019 12:52:10.759 [1128] ERROR - [Transcoder] Error while processing the decoded data for stream #0:0
Aug 29, 2019 12:58:37.048 [7584] ERROR - [Transcoder] Impossible to convert between the formats supported by the filter 'graph 0 input from stream 0:0' and the filter 'auto_scaler_0'
Aug 29, 2019 12:58:37.051 [15344] ERROR - [Transcoder] Error reinitializing filters!
Aug 29, 2019 12:58:37.052 [13452] ERROR - [Transcoder] Failed to inject frame into filter network: Function not implemented
Aug 29, 2019 12:58:37.052 [11244] ERROR - [Transcoder] Error while processing the decoded data for stream #0:0
Aug 29, 2019 12:58:38.744 [15344] ERROR - [PlexRelay] kex protocol error: type 7 seq 11
Aug 29, 2019 13:05:23.323 [7584] ERROR - [FFMPEG] - could not set output type (MF_E_UNSUPPORTED_D3D_TYPE)
Aug 29, 2019 13:05:26.848 [3804] ERROR - [Transcoder] Impossible to convert between the formats supported by the filter 'graph 0 input from stream 0:0' and the filter 'auto_scaler_0'
Aug 29, 2019 13:05:26.849 [7584] ERROR - [Transcoder] Error reinitializing filters!
Aug 29, 2019 13:05:26.851 [11244] ERROR - [Transcoder] Failed to inject frame into filter network: Function not implemented
Aug 29, 2019 13:05:26.852 [15344] ERROR - [Transcoder] Error while processing the decoded data for stream #0:0
3

Please try the updated transcoder preview here (It was updated earlier today)

4

I have the same problem since the last update of the server - version 1.18.1.1973

Any solution for that?

5

Still happening to me too. I have a much older machine and I wonder if they’ve just not checked updates on old machines.
It used to be fine, so this is a step down. (An extremely serious problem if you’ve trying to sell software in Japan, new updates are never allowed to break old things.)

8

If I disabled the NVIDIA 1050 TI card it works fine with HW transcoding (on Intels built in graphics I have on my proccessor). I downgraded the server version back to 1.18.0.1944 and re-activated the nvidia card and it seems to work fine with the nvidia hw transcoding again.

10

is there already a solution for it than just downgrade? will there come a fix?
when i downgrade i dont lose anything?

1 Like
11

I am running Plex Media Server v1.18.2.2041 on Win10 v1903 Intel Core i7-8700 with NVIDIA GTX1080. I am also experiencing Plex Media Server crashing when “Use hardware acceleration when available” is enabled.

1 Like
12

running into the same issue with 1.18.2.2058

2 Likes
13

Exactly the same here

14

Same issue for me as well.

15

But I do want to say thanks to Mackon for the original post. At least until there’s a fix I can still actually use Plex with acceleration turned off. It’s been driving me nuts!

16

How can I turn off hardware transcoding if it is crashing on load?

17

Same issue here on Version 1.18.2.2058, running Intel J4105. Direct stream works fine, but when I check hardware encoding, the server crashes immediately after I try to transcode a movie.
Last 3 dumps created are attached.
media_server_crash_log.zip.zip (148.1 KB)

18

I was able to fix it by uninstalling Plex and deleting all folders and registry entries. There was simply no way to disable hardware acceleration since it was crashing. No way to access the settings.

So once I went scorched earth on it and re-installed the option was off by default.

19

I have the same problem with an intel 620, as soon as i tick use hardware acceleration, plex crashes instantly.

20

I was having the same issue here.

Plex running on a intel PC using Intel 8th gen i5 on an HD630 chipset for transcoding.

As soon as I start transcoding (locally or remotely), plex process dies instantly.

If I Direct Play, or Disable Hardware Transcoding - issue goes away.

*** FIX ***
I have downgraded the graphics driver to 26.20.100.7000 from here:

Things have stabilised, and I can now HW transcode.

21

Running version 1.18.2.2058-e67a4e892 on Windows 10 with an Nvidia 1650 and an Intel I7-9700k getting the same transcoding error when hardware acceleration is turned on. The file will play for about 10 seconds before I get the transcoder crashed message.

22

Any idea if they are working on this? I was thinking of getting a Quadro P2000, but I can’t even get HW acceleration to work on my 970GTX.

23

I might have found a workaround, if you are using plex on some windows server - I’ve created a topic regarding that, so you may try it :slight_smile: Transcoder crashing / not using HW acceleration on Windows running as a server - with WORKAROUND for RDP

2 Likes