PMS 1.18.5.2309 constantly crashing

Plex Media Server Desktops & Laptops
25

Having the same problem on the server side with Ubuntu Server 18.04.
Plex didn’t freeze/restart unless i did some update. Now, it happens twice a day.
Very frustrating and only sudo service plexmediaserver restart helps …

Please fix this

26

For me, PMS seems to “locking up” once a day. I can’t figure out when it happens, but just shutting down PMS and restarting it does not clear the problem. It requires a reboot of my server. Running Windows 10 and PMS 1.18.5.2309.

27

Same here!

28

Having same issue, windows server 2019.

29

Same issue here. PMS 1.18.5.2309 running on MacOS Catalina 10.15.3.

Accessing with PMP 1.6.2 from another Mac seems fine as well as from the Apple TV 4K.

However when playing on iOS 13.3.1, Plex version 6.7.2 the server hangs up trying to switch from one video to another.

Weird, stable up until now.

30

Thanks for the sharing the details … what I did was that first i sign out from the app and closed the app… then I opened the app and logged with a dummy account means created a new plex normal account not a plex pass account … then again I signed out then I closed the app… then again opened it and logged with the actual login account means the account which is needed to be signed in … the crashes stopped version iOS app is 6.7.2, PMS version 1.18.2309… … issue is that pms server freezes while using in IOS …

31

Lots of posts here in this thread - (I will look the set of logs we have in the thread)

We have resolved an issue already in 1.18.6.2368 - see release note which mentions the fix for the lockup that has been seen in logs from users

Anyone still with issues after the update to 1.18.6.2368, please see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

32

I have seen two sets of issues from your logs from 3rd and 2nd February.

One is the lockout / deadlock issue resolved in Plex Media Server 1.16.8.2368 -

The other are crashes when hardware transcoding and falls into bullet 1 or 3 here

33

Your crashes should be covered by this post

34

Plex server still constantly crashing, even after reinstall.

Server Version 1.18.6.2368; Player Version 4.20.2, Win 7 OS

35

I’m having a similar issue with PMS 1.18.7.2434. PMS randomly stops working, and does not work after rebooting the computer. I have to quit and restart PMS in order to get things to work with any player (AppleTV, Player, etc). I’m running Windows 10.

36

I can see crash reports uploaded from your server and the crash appears to be the one relating to use of some Smart TV apps. The crash has been fixed in the latest beta. See release note for 1.18.7.2434

  • Certain clients could make a request that would crash the server (#11154)

The fix will be available to you once 1.18.7 comes off beta and is released to everyone

37

would need server logs captured after one of these crashes. Please ensure debug logging is not disabled

See my earlier post re logs

38

Hi there, thanks! I’m attaching logs. Hopefully this helps figure out what’s going on.

Plex Media Server Logs_2020-02-19_16-41-11.zip (4.2 MB)

39

Thanks - looks like some form of deadlock which started at about 13:20

For deadlocks would need process dump as well as connections list in addition to server logs

See this post which outlines what diagnostics are needed for deadlocks

40

Any updates on the stability of 1.18.7.2434? I’ve rolled back to 1.17 for now and things are stable.

41

There are several other forum threads relating to that
See Plex Media Server update 1.18.7.2438 hanging - #27 by sa2000

42

An update just went out with a fix

Plex Media Server 1.18.7.2457

See Plex Media Server

  • (Stability) PMS could hang when using iTunes plugins (#11187)
43

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