@Atomatth are you still available to assist me? Just like @FordGuy61 it would seem I am no longer receiving replies.
Having the application installed in the same location as the appdata folder, that’s not a good idea. It looks like at one point you had your transcode directory point to R: which may also be an issue. I would recommend uninstalling and installing PMS using the default locations.
- Shutdown your PMS. Use Windows control panel to uninstall Plex Media Server.
- Download the latest Plex Media Server
- Go through installer using the default install location, should be
C:\Program Files\Plex\Plex Media Server
This should get your Plex Media Server application/binaries back to where they should be without needing to move any of your localdata. I’m assuming you use this guide or one similar to set the localdata to a custom location. Is that correct?
If you want to continue to use a custom location for your transcoder, I would recommend creating a directory specifically for it Plex_trancoder and adding the pull path in the PMS webUI Settings > Server settings - Transcoder
Thank you for your response.
I will perform the steps to reinstall PMS in its default location and retest.
To provide more information about the R: drive. The R: drive was created out of RAM. I had read and saw others perform this step to provide more read/write speeds for transcoding. So I converted 8gb of RAM into a partition, made it into a readable drive R, and then directed Plex to transcode there. I’ve been doing that for year with no issues. However, I did change the transcoder temp directory back to default temporarily for troubleshooting and the problem persisted. So based on that test the transcoding directory on R isn’t causing the hard lock issue.
I do not remember following the guide you specified. In fact, I don’t remember making any registry changes to modify anything with Plex. I remember running the Windows PMS installer and changing the install directory to the D drive. That should be it. Nothing fancy. I do see that the current install directory of PMS on drive D is over 65gb. Under appdata/local/plex media server there isn’t more than a couple mbs. So it would seem all data is being saved in the install directory, which I thought was normal. Maybe not?
A typical Windows install would install the application files in C:\Program Files\Plex\Plex Media Server and the data (DB, logs, plugins, cache, etc.) would go to %LOCALAPPDATA%\Plex Media Server. The default directory for storing transcoding sessions is %LOCALAPPDATA%\Plex Media Server\Cache\Transcode.
Looks like I missed the “why” using R: for your transcoding directory may be an issue. It is because the path is not correct. It should be R:\ or pointing to a directory instead of drives root R:\plex_transcoder.
Unfortunately the computer locked up once again just after a user attempted to trancode the movie Jumaji on their media device. I had performed all the steps you asked me to perform but it would seem the problem is still persisting. I have sent you a DM with the new log.
Please let me know what the next troubleshooting step is.
It has been 7 days since our last communication. I am not sure what a normal response time is from a Plex employee but 1 week seems to be far stretched. I understand that your time is needed else where. However, this has been an ongoing problem for months. I first started seeking official help on here since Feb 28th where I was receiving support from @FordGuy61 until he abruptly stopped responding to my messages for whatever reason and would seem he’s completely ignored further communication. No idea why.
I appreciate your time but at this rate, since it takes several days if not a week to get a response, this could take months before any real solutions could be had. I DM’d you a new log a week ago and I have also not received a reply back yet.
At this point in time I have told everyone who plays media from my Plex server to make sure to set the video quality to Max or Original so that there is less likely a chance to transcode. And the problem only happens when transcoding happens on PMS version 3.x. The problem does not happen on PMS version 2.x which tells me it is a Plex issue. So because of this, my computer hasn’t locked up for a couple days. But unfortunately, when someone has to reinstall Plex or installs a new media device, video quality set to Max or Original is not the default settings. So it is a short term fix to force everyone to set their video settings to Max or Original especially if the media device requires transcoding.
That being said I patiently but at the same time eagerly await more troubleshooting steps. If you’re unable to further support me, I would appreciate if you would connect me to someone who can.
Thank you.
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