I am currently running PMS 1.11.0.4633, but this has occurred for the last 3 versions. I am subscribed to the Beta channel for PMS updates as well. I am running Windows 10 Pro 1709 (Build 16299.125). I do not see anything in the PMS crash log or the PMS log. The only thing I see in any log is in the Crash Updater log. Below is the contents of that. I have gone as far as uninstalling, and re-installing and I even moved to a new machine to see if it was a hardware issue, but so far about every 3 days it just stops working and I cannot seem to figure out why.
I am running a Core i7-5930k with 16GB DDR4 with a Highpoint 2770 Raid controller. My network card is a TN9510 NbaseT multi-gig card. Everything is running the latest driver set.
Dec 27, 2017 02:51:30.857 [16648] INFO - Crash Uploader - Platform: windows-i386 (10.0 (Build 16299)) ServerUUID: ca2dbdc2411ca5f9cc86d0600abb2fcc288eedfb UserId: danwinst@hotmail.com Version: 1.11.0.4633-70f9c31ed
Dec 27, 2017 02:51:30.857 [15824] DEBUG - HTTP requesting POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] DEBUG - HTTP 200 response from POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] INFO - Successfully reported 72431d22-49cc-4bd9-a090-84730de954fe
@“danwinst@hotmail.com” said:
I am currently running PMS 1.11.0.4633, but this has occurred for the last 3 versions. I am subscribed to the Beta channel for PMS updates as well. I am running Windows 10 Pro 1709 (Build 16299.125). I do not see anything in the PMS crash log or the PMS log. The only thing I see in any log is in the Crash Updater log. Below is the contents of that. I have gone as far as uninstalling, and re-installing and I even moved to a new machine to see if it was a hardware issue, but so far about every 3 days it just stops working and I cannot seem to figure out why.
I am running a Core i7-5930k with 16GB DDR4 with a Highpoint 2770 Raid controller. My network card is a TN9510 NbaseT multi-gig card. Everything is running the latest driver set.
Dec 27, 2017 02:51:30.857 [16648] INFO - Crash Uploader - Platform: windows-i386 (10.0 (Build 16299)) ServerUUID: ca2dbdc2411ca5f9cc86d0600abb2fcc288eedfb UserId: danwinst@hotmail.com Version: 1.11.0.4633-70f9c31ed
Dec 27, 2017 02:51:30.857 [15824] DEBUG - HTTP requesting POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] DEBUG - HTTP 200 response from POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] INFO - Successfully reported 72431d22-49cc-4bd9-a090-84730de954fe
I am unable to find this crash report. It could be because the dmp file was empty - this may arise if there are memory issues at time of crash or heap corruptions
I suggest providing more logs (for any further crashes) and also would need the server logs that go with the crash. So please attach the zipped logs rather than just one log
@FIGHT said:
I am seeing the same thing, but I can only see that it is making a Plex Crash Uploader.log file but I cannot find the crash log file.
Why is this… For the last 4-5 releases plex has been very unstable, and it never have been this before.
The crash reports are purged when the crash uploader ends
Please attach the zipped logs after restart following the crash and will then be able to look for the crash report - assuming it is not zero length. The other logs in the zip would be needed for the crash investigation when the dmp is found
@FIGHT said:
In which folder can I find the crash report?
you will not find it because it will get purged after processing it. I need the zipped logs as you get from settings / server / help / download logs
to try and locate the dmp on the plex back end crash reporting systems
I thought that the given log file is containing server info etc, that might not needs to shared??? Like username etc??? Which I can see that the give file do contain : Plex Media Server Logs_2018-01-07_02-40-16.zip
So please share info on this matter… Otherwise that seems to be a bit unsafe for this matter.
Year but a solution where people can upload their support files should made, since username, mail adresse are in the files and that is unsecure enough… I work with network security every day, so that is just my opinion.
Don’t forget public ip addresses as well as username and email addresses are also included in the log files for all users that connected - I manually remove these too.
@“danwinst@hotmail.com” said:
I am currently running PMS 1.11.0.4633, but this has occurred for the last 3 versions. I am subscribed to the Beta channel for PMS updates as well. I am running Windows 10 Pro 1709 (Build 16299.125). I do not see anything in the PMS crash log or the PMS log. The only thing I see in any log is in the Crash Updater log. Below is the contents of that. I have gone as far as uninstalling, and re-installing and I even moved to a new machine to see if it was a hardware issue, but so far about every 3 days it just stops working and I cannot seem to figure out why.
I am running a Core i7-5930k with 16GB DDR4 with a Highpoint 2770 Raid controller. My network card is a TN9510 NbaseT multi-gig card. Everything is running the latest driver set.
Dec 27, 2017 02:51:30.857 [16648] INFO - Crash Uploader - Platform: windows-i386 (10.0 (Build 16299)) ServerUUID: ca2dbdc2411ca5f9cc86d0600abb2fcc288eedfb UserId: danwinst@hotmail.com Version: 1.11.0.4633-70f9c31ed
Dec 27, 2017 02:51:30.857 [15824] DEBUG - HTTP requesting POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] DEBUG - HTTP 200 response from POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] INFO - Successfully reported 72431d22-49cc-4bd9-a090-84730de954fe
Does this happen when an iOS client tries to use the server?
@“danwinst@hotmail.com” said:
I am currently running PMS 1.11.0.4633, but this has occurred for the last 3 versions. I am subscribed to the Beta channel for PMS updates as well. I am running Windows 10 Pro 1709 (Build 16299.125). I do not see anything in the PMS crash log or the PMS log. The only thing I see in any log is in the Crash Updater log. Below is the contents of that. I have gone as far as uninstalling, and re-installing and I even moved to a new machine to see if it was a hardware issue, but so far about every 3 days it just stops working and I cannot seem to figure out why.
I am running a Core i7-5930k with 16GB DDR4 with a Highpoint 2770 Raid controller. My network card is a TN9510 NbaseT multi-gig card. Everything is running the latest driver set.
Dec 27, 2017 02:51:30.857 [16648] INFO - Crash Uploader - Platform: windows-i386 (10.0 (Build 16299)) ServerUUID: ca2dbdc2411ca5f9cc86d0600abb2fcc288eedfb UserId: danwinst@hotmail.com Version: 1.11.0.4633-70f9c31ed
Dec 27, 2017 02:51:30.857 [15824] DEBUG - HTTP requesting POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] DEBUG - HTTP 200 response from POST https://crashreport.plexapp.com
Dec 27, 2017 02:51:31.598 [15824] INFO - Successfully reported 72431d22-49cc-4bd9-a090-84730de954fe
Does this happen when an iOS client tries to use the server?
There is currently a problem whereby iOS and tvOS plex apps may make the server crash when Automatic Quality Adjustment is enabled, A fix will be released in next version of Plex Media Server. Meanwhile, disable Automatic Quality Adjustment in the app settings on the iOS device
I cannot find the crash report for 72431d22-49cc-4bd9-a090-84730de954fe - if you could provide the zipped logs collected after a crash and restart, I should be able to say if it is the same issue
(It is an old crash report - would have been purged)
Please provide fresh logs
Sorry for posting and then not being a part of the conversation. I was not getting any notifications of anyone responding to the post and on top of that; I did a complete and total rebuild of all PC’s in the house. So, everything got a nice upgrade
Anyway…that aside…I am attaching all logs as of this morning. The crashes are still occurring about every 3 days. The most recent crash was last night on Jan 18, so all the logs are from Jan 18 and 19.
@“danwinst@hotmail.com” said:
Sorry for posting and then not being a part of the conversation. I was not getting any notifications of anyone responding to the post and on top of that; I did a complete and total rebuild of all PC’s in the house. So, everything got a nice upgrade
Anyway…that aside…I am attaching all logs as of this morning. The crashes are still occurring about every 3 days. The most recent crash was last night on Jan 18, so all the logs are from Jan 18 and 19.
@“danwinst@hotmail.com” said:
Oh, and I am not using iOS or tvOS. Everything is either Android or Windows 10 based.
It is different - looks like memory issue during overnight scheduled tasks.
In other reported cases of this, Bitdefender was implicated. Do you have it installed ?
If not, and if the problem is repeatable, you could experiment by disabling one scheduled task at a time and see if the crashes go away to give me a clue as to which might be the cause (if there is a memory leak in Plex Media Server)
The error that eventually leads to the server crashing is this
Jan 19, 2018 03:12:52.534 [17796] ERROR - Couldn't add a new thread to the pool of size 4: boost::thread_resource_error: An attempt was made to load a program with an incorrect format
which appears to be system resources related
If BitDefender is installed, try to run for few days without it and see if there is a difference
If it is not installed, then I suggest disabling scheduled task at a time and running for few days with each change
Disable analyze and tag photos
Disable Fetch missing location names for items in photo sections
I am using Bitdefender. Would not have guessed anything there as I have been using it for 3 years without conflict. I will turn it off and see if that changes anything.
