PMS crashing when Fire TV Plex Client attempts to connect

[gezeebeezee]

Server Version#: 1.21.1.3876 (Running on Windows 10)
Player Version#:

I’m having a problem where Plex Media Server crashes whenever I try to access Plex from my Fire TV within the same network. I have been able to successfully connect from the Fire TV if I restart PMS with the Fire TV Plex Client already open. But if PMS is already running and I open the Plex Client then it immediately crashes PMS and I have to restart it. As a side note: I am able to connect to my PMS from a variety of other clients (e.g. phone, laptop, etc.) so it seems specific to the Fire TV.

Is this a known issue or do I have something set up incorrectly? I can attach logs if needed, but I’m not sure which logs are needed to be honest. There are a lot of log files and I don’t know which ones are relevant.

Please send help! Thank you!

[DonnyK]

EDIT: I just realized that this was posted under topic Windows server. I guess it doesn’t matter because it is clearly the same problem across different operating systems

Server: Mac Mini - Plex Version 4.50.1 (macOS Catalina)

I am having the same problem. Basically, the exact same thing.

At home we have 2020 2nd gen Fire TV Cubes (running Fire OS 7.2.2.9) for serving a lot of media. One gets used for everything and a very high frequency with Plex, much with a friend’s shared libraries.

There hadn’t been any issues until the last week or two after I updated to the latest version, cleaned, added and overhauled my Plex library and updated to the macOS.

Initially, I thought the VPN was switching on and blocking the server.

Messages between the Mac Mini and the Fire TV Cube read things including:
-Something went wrong
-There was an error loading your home screen.
-No content available
-Error loading content

I realized that the server was absolutely crashing every time it was being accessed, even if it was just from another room.

I spent hours today troubleshooting including deleting and reinstalling Plex, adjusting all app settings, deleting and reinstalling libraries, checking all router issues.

Every time I’d go back and restart it, it would eventually crash again. After accessing server on the laptop and from apps on several iPhones, an iPad and the Samsung Smart, I was able to narrow it down with certainty that the crash was happening from the Fire TV Cube.

And it crashes EVERYTHING including the Remote Access setting.

I can send logs if it helps.

FWIW, I am admittedly not the most proficient user but I have been on board for twelve years, have Plex Pass and love it.

Hope there is a fix for this…

[kult]

I am having the same issue;

PMS OXS crashed when FireTV client connect.
Works fine with IOS/local browser connections