PMS not starting after update to latest version on debian 9 i386

Plex Media Server Desktops & Laptops
1

Server Version#: 1.15.8.1198-eadbcbb45_i386
Player Version#: N/A
after upgrading PMS to latest version it doesn’t start anymore, all i get is an error:
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor
Active: failed (Result: exit-code) since Sat 2019-06-15 00:14:55 EDT; 21s ago
Process: 8118 ExecStart=/bin/sh -c PLEX_MEDIA_SERVER_INFO_VENDOR="(grep ^NAM Process: 8115 ExecStartPre=/bin/sh -c /usr/bin/test -d "{PLEX_MEDIA_SERVER_AP
Main PID: 8118 (code=exited, status=132)
not sure why, it work on previous version, now i can’t seem to figure out why it isn’t running now, any help would be greatly appriciated

2

Systemctl’s status output doesn’t really tell us a lot.

sudo journalctl -xe | grep -i plex

does tell us a lot more

The first kind of thing I look for:

ls -la /var/lib/plexmediaserver

make sure it’s owned by user plex:plex

If not, then something changed user plex’s UID on your system
sudo chown -R plex:plex /var/lib/plexmediaserver

Last but not least,

Create a tar ball gz of “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs” and attach that gzip tarball here . We’ll be able to see the last thing it did.

3

Output of sudo journalctl -xe | grep -i plex:

Jun 15 12:02:12 file-server sudo[23704]:     troy : TTY=pts/0 ; PWD=/home/troy ; USER=root ; COMMAND=/bin/systemctl restart plexmediaserver.service
Jun 15 12:02:12 file-server systemd[1]: Starting Plex Media Server...
-- Subject: Unit plexmediaserver.service has begun start-up
-- Unit plexmediaserver.service has begun starting up.
Jun 15 12:02:12 file-server systemd[1]: Started Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished start-up
-- Unit plexmediaserver.service has finished starting up.
Jun 15 12:02:12 file-server kernel: traps: Plex Media Serv[23721] trap invalid opcode ip:b69ea995 sp:bfe410c0 error:0
Jun 15 12:02:12 file-server systemd[1]: plexmediaserver.service: Main process exited, code=exited, status=132/n/a
Jun 15 12:02:12 file-server systemd[1]: plexmediaserver.service: Unit entered failed state.
Jun 15 12:02:12 file-server systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Jun 15 12:02:14 file-server sudo[23726]:     troy : TTY=pts/0 ; PWD=/home/troy ; USER=root ; COMMAND=/bin/systemctl restart plexmediaserver.service
Jun 15 12:02:14 file-server systemd[1]: Stopped Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished shutting down
-- Unit plexmediaserver.service has finished shutting down.
Jun 15 12:02:14 file-server systemd[1]: Starting Plex Media Server...
-- Subject: Unit plexmediaserver.service has begun start-up
-- Unit plexmediaserver.service has begun starting up.
Jun 15 12:02:14 file-server systemd[1]: Started Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished start-up
-- Unit plexmediaserver.service has finished starting up.
Jun 15 12:02:14 file-server kernel: traps: Plex Media Serv[23743] trap invalid opcode ip:b6acb995 sp:bfcc9020 error:0
Jun 15 12:02:14 file-server systemd[1]: plexmediaserver.service: Main process exited, code=exited, status=132/n/a
Jun 15 12:02:14 file-server systemd[1]: plexmediaserver.service: Unit entered failed state.
Jun 15 12:02:14 file-server systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Jun 15 12:02:15 file-server sudo[23746]:     troy : TTY=pts/0 ; PWD=/home/troy ; USER=root ; COMMAND=/bin/systemctl restart plexmediaserver.service
Jun 15 12:02:15 file-server systemd[1]: Stopped Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished shutting down
-- Unit plexmediaserver.service has finished shutting down.
Jun 15 12:02:15 file-server systemd[1]: Starting Plex Media Server...
-- Subject: Unit plexmediaserver.service has begun start-up
-- Unit plexmediaserver.service has begun starting up.
Jun 15 12:02:15 file-server systemd[1]: Started Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished start-up
-- Unit plexmediaserver.service has finished starting up.
Jun 15 12:02:15 file-server kernel: traps: Plex Media Serv[23763] trap invalid opcode ip:b6aa4995 sp:bfdb6070 error:0
Jun 15 12:02:15 file-server systemd[1]: plexmediaserver.service: Main process exited, code=exited, status=132/n/a
Jun 15 12:02:15 file-server systemd[1]: plexmediaserver.service: Unit entered failed state.
Jun 15 12:02:15 file-server systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Jun 15 12:02:20 file-server sudo[23765]:     troy : TTY=pts/0 ; PWD=/home/troy ; USER=root ; COMMAND=/bin/systemctl start plexmediaserver.service
Jun 15 12:02:21 file-server systemd[1]: plexmediaserver.service: Service hold-off time over, scheduling restart.
Jun 15 12:02:21 file-server systemd[1]: Stopped Plex Media Server.
-- Subject: Unit plexmediaserver.service has finished shutting down
-- Unit plexmediaserver.service has finished shutting down.
Jun 15 12:02:21 file-server systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jun 15 12:02:21 file-server systemd[1]: Failed to start Plex Media Server.
-- Subject: Unit plexmediaserver.service has failed
-- Unit plexmediaserver.service has failed.
Jun 15 12:02:21 file-server systemd[1]: plexmediaserver.service: Unit entered failed state.
Jun 15 12:02:21 file-server systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.

output of ls -la /var/lib/plexmediaserver:
total 12
drwxr-xr-x  3 plex plex 4096 Dec 13  2018 .
drwxr-xr-x 40 root root 4096 Jan 23 15:08 ..
drwxr-xr-x  3 plex plex 4096 Dec 13  2018 Library

PMS Plugin Logs.tar.gz (4.6 MB)

Moderator Edit: Legibility - bracket with ```

4

what CPU is that running on?

Jun 15 12:02:15 file-server kernel: traps: Plex Media Serv[23763] trap invalid opcode ip:b6aa4995 sp:bfdb6070 error:0

Is an invalid opcode fault.

PMS requires the SSE2 instruction set. Older 32 bit machines do not have SSE2 4.x

5

It’s an Intel Pentium 4 at 3GHz with HyperThreading, the previous version of PMS ran absolutely fine with no errors and multiple updates, this is the first update that failed, did the system requirements get updated?

1 Like
6

PMS 1.15.x requirements were updated to glibc 2.14.1 which is a substantial update but still nothing major as 2.14.1 is 9 years old itself.

I will check with the build team to see if there was a change.

7

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