PMS - Remote Server Access Failure

Server Version#: 1.32.5.7210
Player Version#: n/a

As of this week, my remote access has entirely vanished. There’s been no network changes, and I’ve validated the ports still show as open.

From accessing the server directly over HTTP over the internal network, everything works normally. However my various clients (iPhone, iPad) and app.plex.tv fail - app.plex.tv is unable to connect to “xxxxx PMS” securely

Logs are attached - Thanks in advance.
Plex Media Server Logs_2023-07-11_19-45-03.zip (3.2 MB)

Hi team,

Unashamedly bump - Is there any further information I can supply to get this one looked at? It looks like the same issue reported in a number of other threads, but if not I’d like to know so I can troubleshoot further locally.

(That, and not being able to stream remotely is killing my usual flight habits!) :slight_smile:

As a test in the interim, I decided to set Secure Connections to Required, and suddenly I started getting certificate errors; Not sure if this is causative but thought I’d add it on.

image

After setting it back to Preferred If I browse directly to the public IP from an external source, it connects on HTTP, but errors on HTTPS.

Hi - I’ve been reading some of the threads and saw some comments about restarting, so I thought I’d give it another go.

When you first start the server, Remote Access actually shows as green… briefly. Then goes back to unable to connect (Port shows as open, I can browse to the Plex server from external, so NAPT is working!) and app.plex fails again.

New set of logs attached - Help! :slight_smile:
Plex Media Server Logs_2023-07-17_19-02-15.zip (4.0 MB)

Hey @ChuckPa sorry to ping you to the thread, but I see you’ve been able to resolve some of these; Am I in the same boat or am I missing something I need to fix?

I can see certificate expired on 5th July but the renewal got stuck. I have referred this to the relevant team to look into

Huge thanks @sa2000 - is this purely internal then, is there anything I can do to prevent it happening again?

Yes that is at our end

The certificate that was stuck has now been purged - if you restart the server, it should request a new certificate

If problem persist, please get fresh server logs - of course with debug logging enabled beforehand - berfore restarting the server

Please wait 15 minutes before capturing new server logs after the restart - if you still have issues with remote access

Looks to now be working again, thank you for the resolution @sa2000!

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