I have tried port forwarding but it doesn’t change anything, even when it does show remote access it doesn’t last long enough to check the port with can you see me.
There has been no changes to my network or router that would coincide with this issue
Any support or acknowledgement would be appreciated.
UPDATE:
I have now noticed if i can manage to establish a connection and get something to play it will stay on despite the PMS saying there is no connection, but the moment any media is stopped the connection is lost.
Could this be certificate related or a follow on issue from the DNS issues of a few days ago?
This issue happened at that time & haven’t stopped.
Can you please disable Verbose logging in the General section of your server settings . restart the server wait a few minutes to try to initiate remote access then get the logs again.
The verbose logs show that the server cannot find a Gateway on any network adaptor. I would disable your VPN temporarily to rule something with it out as causing issues.
Aug 31, 2023 22:52:57.797 [15076] VERBOSE - [Req#3f0] NetworkInterface: ignoring adapter 'VirtualBox Host-Only Network' (fe80::fd46:63bc:f601:3bc8%10,192.168.56.1) because it has no gateway
Aug 31, 2023 22:52:57.797 [15076] VERBOSE - [Req#3f0] NetworkInterface: ignoring adapter 'Local Area Connection 2' (fe80::999b:aca1:f3f5:bb96%5,169.254.237.154) because it has no gateway
Aug 31, 2023 22:52:57.797 [15076] VERBOSE - [Req#3f0] NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1,127.0.2.2,127.0.2.3) because it has no gateway
Aug 31, 2023 22:52:57.797 [15076] VERBOSE - [Req#3f0] NetworkInterface: ignoring adapter 'vEthernet (Default Switch)' (fe80::8b44:1ac6:c139:fd65%18,172.28.0.1) because it has no gateway```
Ever since the update, I cannot access the server remotely. Tried everything from the troubleshooting forum. My systems seems fine, so not sure what happened.
Aug 28, 2023 08:18:35.951 [26316] DEBUG - BPQ: [Idle] -> [Starting]
Aug 28, 2023 08:18:35.956 [26316] DEBUG - FeatureManager: Using cached data for features list
Aug 28, 2023 08:18:36.606 [26316] ERROR - [CERT] PKCS12_parse failed: error:0308010C:digital envelope routines::unsupported
Aug 28, 2023 08:18:36.607 [26316] ERROR - [CERT] Found a certificate, but couldn't install it.
Aug 28, 2023 08:18:36.607 [26316] DEBUG - MyPlex: mapping state set to 'Unknown'.
Aug 28, 2023 08:18:36.607 [26316] DEBUG - Relay: read 12 cached entries from hosts file
Is this your certificate or the Plex one?
If your own certificate, there have been some changes for certificates because SSL v1.1.1 was expiring (30-Sept-2023)
Info -
Your Plex certificate looked ok but I reset it anyway.
Please address the personal certificate if appropriate
then restart PMS
I dont know anything having my own personal certificate. I dont have a NAS system. I just run it staright off my computer and keep my computer on 24/7.
Outside of exiting the web browser, how do i reset the PMS? In settings?
A quick google search taught me… I was able to reset the server by closing out the app completely and re-launching it. but unfortunately i still cant get remote access to work.
Remote Access is simple once you understand what’s needed.
The modem/router must have a port open (the external port) which is Port Forwarded to PMS. Some modem/routers define this in the “forwarding services” and usually related to games. (open ports for gaming)
Windows firewall (defender ?) must also have that same port OPEN to allow the incoming traffic from Plex.tv
The easy way to test this is, from the PC, Canyouseeme.org and check the port.
This will confirm if the modem/router is open correctly.
Since you run PMS on the computer, if you’re testing from that same machine, you should be good to go.
Port 80 is for HTTP internet traffic, ie; Web pages etc. Most ISPs block that port so you can’t run a commercial web server on a personal internet account.
If that port is not open, log into your router & forward that port to the IP of your computer running Plex. (it’s is also advisable to set your Plex computer to a static IP, some routers have an option for static DHCP)
And make sure your Windows firewall has port 32400 open.
but unfortunately i still cant get remote access to work.
