My PMS keeps reverting to Indirect streaming. It will stream remotely as Direct Play for a while and when I stop watching for an hour or two and come back it will be Indirect as evidenced by checking the Dashboard in my web browser.
It also flips back and forth from Remote Access being fully accessible to not being accessible, yet streaming is still working, just indirectly. I have checked that the appropriate ports are forwarded on the router.
I also ran into a strange issue where attempting to set a manual external port and pressing “Retry” would kill the server and I would have to go into DSM, stop PMS, and restart PMS to get it to work again.
I have included the latest logs, which as of right this second, I am able to stream directly, but 30 minutes ago my TV was streaming as Indirect.
I turned on the TV this morning, opened Plex, it says my PMS “is Currently Unavailable”. Connecting directly to the NAS/PMS shows that it is running and I can stream in my browser, just not remotely. Remote Access also shows not available outside your network. Plex Media Server Logs_2020-05-18_10-33-04.zip (3.3 MB)
I will try a few things to see if I can get it working again.
Clicking “Retry” on the Remote Access settings page did not work.
Disabling Remote Connection and re-enabling it seems to have worked.
Remote Access shows “Fully accessible outside your network”
TV is showing all of my content.
Here are the logs from after I disabled and re-enabled. Plex Media Server Logs_2020-05-18_10-36-33.zip (3.3 MB)
The NAS is located on a Verizon Fios network with a Verizon Fios modem/router. The router interface is not the most user-friendly, but I’ll try to find a way to allow the private domain through. If you have any links on how to do it I’d appreciate it.
As far as the settings go, I can take a trip and get on the NAS’s local network. Is there anything special I should do? Should I re-check and then uncheck the Relay option again to get it to save?
Turned on the TV this morning and the TV says PMS is “currently unavailable”.
If I visit https://app.plex.tv/desktop, it says “Unable to connect to “PMS” securely.”
If I visit username.synology.me:32400, it shows the server and all of its content.
This leads me to believe that using my NAS’s DDNS address to connect is essentially the same as being on the local network. I’m unsure as to what is causing Remote Access to be disabled every night. I’ve included the logs. Plex Media Server Logs_2020-05-19_09-38-59.zip (2.9 MB)
Disabling and re-enabling Remote Access did not fix the problem visually, as it still showed Not available outside your network, until I refreshed the page.
Now it says Fully accessible outside your network and I can access my content on the TV and https://app.plex.tv/desktop. One weird thing is, it shows unknown IPs:
Side note: if anyone knows how to let private domains through Verizon’s modem/router please let me know, I searched various forums for an hour yesterday and went through every router setting I could find, but I wasn’t able to do anything other than change my DNS servers.
That is true, but in practice, I am able to do things with DDNS that I should not be able to do.
For example, it allows me to access my PMS remotely even if I disable Remote Access and do not have an SSH Tunnel running.
I’m not sure why, but this corrected itself after I fiddled with it. Hopefully it remains stable overnight.
I’m happy to report that I did not have any issues this morning. I’ve narrowed it down to the Verizon Fios G1100 modem/router, which has a “feature” that clears unused UPnP ports after a certain amount of time. It seems this cutoff is relatively short, less than 12 hours. I thought I had forwarded the port correctly, if I had, it would have saved me a lot of headaches. I would suggest turning UPnP off for increased security, but it isn’t necessary, see below.
If anyone reading this has a Verizon Fios G1100 modem/router, and is not familiar with the interface, this is how you properly forward the port for Plex:
Hi, I am having an issue where playback on my LAN activity is sometimes being detected as WAN activity and gobbling up my bandwidth on a massive scale. I already have “Treat WAN IP As LAN Bandwidth” turned OFF which was causing this issue before, should I turn off the “Enable Relay” switch too? Yesterday my Local Plex usage was detected by my Cox “Panoramic” Modem as 500gb of WAN usage when it should have been all local usage. And I had never seen the Relay switch previously, I don’t know how long that feature has been in Plex. Will shutting off the relay help? This looked like the only discussion that was even slightly related to my question.
