PMS server not loading - Raspberry Pi

bellamyFortescue · June 1, 2021, 10:51am

Server Version#: latest
Player Version#: 4.57.4

Hi there,

First time this has happened to me after a reasonably long time of the server being stable. Just tried to open plex and the local servers were offline, ran status and this was the result

pi@PlexyPi2021:~ $ sudo service plexmediaserver start
pi@PlexyPi2021:~ $ sudo service plexmediaserver status
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: activating (auto-restart) (Result: signal) since Tue 2021-06-01 11:40:33 BST; 1s ago
Process: 3687 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Process: 3689 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR=“$(grep ^NAME= /etc/os-release | awk -F= “{print $2}” | tr -d " )”; export PLEX_MEDIA_SERVER_INFO_DEVICE=“PC”; export PLEX_MEDIA_SERVER_INFO_MODEL=“$(uname -m)”; export PL
Main PID: 3689 (code=killed, signal=SEGV)

pi@PlexyPi2021:~ $ sudo service plexmediaserver status
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: failed (Result: signal) since Tue 2021-06-01 11:40:49 BST; 1s ago
Process: 3718 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Process: 3720 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR=“$(grep ^NAME= /etc/os-release | awk -F= “{print $2}” | tr -d " )”; export PLEX_MEDIA_SERVER_INFO_DEVICE=“PC”; export PLEX_MEDIA_SERVER_INFO_MODEL=“$(uname -m)”; export PL
Main PID: 3720 (code=killed, signal=SEGV)

I’m not sure what to do next, my linux skills don’t extend much beyond the basics and copy and pasting but thought I’d ask here

Jun 01 11:40:49 PlexyPi2021 systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling restart.
Jun 01 11:40:49 PlexyPi2021 systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Jun 01 11:40:49 PlexyPi2021 systemd[1]: Stopped Plex Media Server.
Jun 01 11:40:49 PlexyPi2021 systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jun 01 11:40:49 PlexyPi2021 systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Jun 01 11:40:49 PlexyPi2021 systemd[1]: Failed to start Plex Media Server.

ChuckPa · June 1, 2021, 5:47pm

There are two ‘latest’. which one please?

Also, systemd output doesn’t tell us enough.

Can you manually grab a tar.gz of the “Logs” directory and attach it?

bellamyFortescue · June 2, 2021, 8:42am

Thanks for the reply. I had a clean install from a couple of months ago so reinstalled that ah oh worked great and then copied the two dB files over and the same thing happened again so I presume that those two files were corrupted somehow so just used the backup and updated from that time point. Seems fine now.

Thanks again.

coulter_p · June 28, 2021, 5:12pm

Hey there,

I’ve also been encountering this issue. I have an RPi B+ with the latest Raspbian OS /packages, I’ve added the official repo and installed, but so far plexmediaserver has failed to start with Result: Signal every time:

systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server
   Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
  Drop-In: /etc/systemd/system/plexmediaserver.service.d
           └─override.conf
   Active: failed (Result: signal) since Mon 2021-06-28 18:00:33 BST; 5s ago
  Process: 1059 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}
  Process: 1061 ExecStart=/bin/sh -c  export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-rele
 Main PID: 1061 (code=killed, signal=SEGV)

Jun 28 18:00:33 snespi systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling 
Jun 28 18:00:33 snespi systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is 
Jun 28 18:00:33 snespi systemd[1]: Stopped Plex Media Server.
Jun 28 18:00:33 snespi systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jun 28 18:00:33 snespi systemd[1]: plexmediaserver.service: Failed with result 'signal'.
Jun 28 18:00:33 snespi systemd[1]: Failed to start Plex Media Server.

My override.conf file is just there to try and change the user and group to the default pi user, and I’ve recursively chowned the /var/lib/plexmediaserver/ directory to pi:pi (also tried the same by ensuring that was owned by the Plex user).

I’ve blown away my Plex install on this Pi and restarted a couple times but keep hitting the same issue.

Here’s the recent output from sudo journalctl -xe | grep -I plex:

Jun 28 18:07:52 snespi systemd[1]: /etc/systemd/system/plexmediaserver.service.d/override.conf:1: Assignment outside of section. Ignoring.
Jun 28 18:07:52 snespi systemd[1]: /etc/systemd/system/plexmediaserver.service.d/override.conf:2: Assignment outside of section. Ignoring.
Jun 28 18:08:24 snespi systemd[1]: Starting Plex Media Server...
-- Subject: A start job for unit plexmediaserver.service has begun execution
-- A start job for unit plexmediaserver.service has begun execution.
Jun 28 18:08:24 snespi systemd[1]: Started Plex Media Server.
-- Subject: A start job for unit plexmediaserver.service has finished successfully
-- A start job for unit plexmediaserver.service has finished successfully.
Jun 28 18:08:25 snespi systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
-- An ExecStart= process belonging to unit plexmediaserver.service has exited.
Jun 28 18:08:25 snespi systemd[1]: plexmediaserver.service: Failed with result 'signal'.
-- The unit plexmediaserver.service has entered the 'failed' state with result 'signal'.
Jun 28 18:08:30 snespi systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling restart.
Jun 28 18:08:30 snespi systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 1.
-- Automatic restarting of the unit plexmediaserver.service has been scheduled, as the result for
Jun 28 18:08:30 snespi systemd[1]: Stopped Plex Media Server.
-- Subject: A stop job for unit plexmediaserver.service has finished
-- A stop job for unit plexmediaserver.service has finished.
Jun 28 18:08:30 snespi systemd[1]: Starting Plex Media Server...
-- Subject: A start job for unit plexmediaserver.service has begun execution
-- A start job for unit plexmediaserver.service has begun execution.
Jun 28 18:08:30 snespi systemd[1]: Started Plex Media Server.
-- Subject: A start job for unit plexmediaserver.service has finished successfully
-- A start job for unit plexmediaserver.service has finished successfully.
Jun 28 18:08:31 snespi systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
-- An ExecStart= process belonging to unit plexmediaserver.service has exited.
Jun 28 18:08:31 snespi systemd[1]: plexmediaserver.service: Failed with result 'signal'.
-- The unit plexmediaserver.service has entered the 'failed' state with result 'signal'.
Jun 28 18:08:36 snespi systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling restart.
Jun 28 18:08:36 snespi systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 2.
-- Automatic restarting of the unit plexmediaserver.service has been scheduled, as the result for
Jun 28 18:08:36 snespi systemd[1]: Stopped Plex Media Server.
-- Subject: A stop job for unit plexmediaserver.service has finished
-- A stop job for unit plexmediaserver.service has finished.
Jun 28 18:08:36 snespi systemd[1]: Starting Plex Media Server...
-- Subject: A start job for unit plexmediaserver.service has begun execution
-- A start job for unit plexmediaserver.service has begun execution.
Jun 28 18:08:36 snespi systemd[1]: Started Plex Media Server.
-- Subject: A start job for unit plexmediaserver.service has finished successfully
-- A start job for unit plexmediaserver.service has finished successfully.
Jun 28 18:08:36 snespi systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
-- An ExecStart= process belonging to unit plexmediaserver.service has exited.
Jun 28 18:08:36 snespi systemd[1]: plexmediaserver.service: Failed with result 'signal'.
-- The unit plexmediaserver.service has entered the 'failed' state with result 'signal'.
Jun 28 18:08:41 snespi systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling restart.
Jun 28 18:08:41 snespi systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
-- Automatic restarting of the unit plexmediaserver.service has been scheduled, as the result for
Jun 28 18:08:41 snespi systemd[1]: Stopped Plex Media Server.
-- Subject: A stop job for unit plexmediaserver.service has finished
-- A stop job for unit plexmediaserver.service has finished.
Jun 28 18:08:41 snespi systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jun 28 18:08:41 snespi systemd[1]: plexmediaserver.service: Failed with result 'signal'.
-- The unit plexmediaserver.service has entered the 'failed' state with result 'signal'.
Jun 28 18:08:41 snespi systemd[1]: Failed to start Plex Media Server.
-- Subject: A start job for unit plexmediaserver.service has failed
-- A start job for unit plexmediaserver.service has finished with a failure.
Jun 28 18:10:02 snespi su[589]: pam_unix(su:auth): authentication failure; logname=pi uid=1000 euid=0 tty=pts/0 ruser=pi rhost=  user=plex
Jun 28 18:10:04 snespi su[589]: FAILED SU (to plex) pi on pts/0
Jun 28 18:11:37 snespi sudo[626]:       pi : TTY=pts/0 ; PWD=/var/lib/plexmediaserver/Library/Application Support/Plex Media Server ; USER=root ; COMMAND=/usr/bin/journalctl -xe

Appreciate any help or tips on this one - been going in circles.

coulter_p · June 28, 2021, 5:17pm

Oh and this is my actual override file edited with the systemctl edit plexmediaserver command:

# [Service]
User=pi
Group=pi

coulter_p · June 30, 2021, 4:32pm

@ChuckPa sorry just joined the forms - not sure if I was supposed to tag you in my addition to this thread. Thanks

system · September 28, 2021, 4:33pm

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