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It’s time to listen to your users, Plex.
After 6 years of monthly Plex Pass, I’ve just committed to a lifetime subscription. I’ve never asked for anything until now.
The removal of Watch Together has devastated my family. We relied on it to stay connected across the world, a shared ritual that mattered!!
The new app’s visuals are beautiful, but the functionality doesn’t match. Resume is unreliable, scrubbing doesn’t work on Roku, and basic features feel broken.
I understand apps evolve. What I don’t understand is removing cherished features without replacement and introducing features like Discussions (which I’m sure is cool) that don’t address what your paying users actually want.
You’ve replaced a mature, trusted app with something immature. The promise was “better apps.” The reality feels like regression.
Here’s my ask:
Start actively polling feature and new potential richness to your community through the app.
Make it visible. Make it official.
Listen to the people paying for Plex, and deliver what they’re asking for.
