It appears I am one of the many Plex users having remote access issues. I have researched the issues extensively and tried numerous options to no avail. I am now appealing to the community for help.
Here is the setup:
Plex HW Server: WD PR4100
Firmware Up to date: 5.12.108
LAN IP: 192.168.50.70:32400
Plex Media Server: Version 1.22.3.4392
Manual Port Forwarding set for port 32400
Router: ASUS RT-AX58U
WAN IP: (Static) 139.xxx.xxx.xxx (Paid extra $10/month for static IP)
Port Forwarding set for: 192.168.50.70 Port 32400
ISP: 150/150 up/down through fiber POE device.
ISP Gateway IP: 65.207.XX.XX
Problem: Direct remote access not available outside my network (indirect only)
ISP states his gateway (65.207.X.X) is not blocking and that I have a static IP.
Here are relevant sections of my server logs:
May 10, 2021 08:08:26.391 [0x7fcb32598700] DEBUG - NAT: UPnP, public address is 139.xx.xx.xx
May 10, 2021 08:08:26.391 [0x7fcb32598700] DEBUG - PublicAddressManager: got WAN IP 139.xx.xx.xx from router
May 10, 2021 08:08:26.391 [0x7fcb32598700] WARN - PublicAddressManager: WAN IP on router does not match public IP from plex.tv
May 10, 2021 08:08:26.391 [0x7fcb32598700] DEBUG - HTTP requesting GET (WAN IP).plex.direct:32400/identity
May 10, 2021 08:08:26.396 [0x7fcb32598700] ERROR - Error issuing curl_easy_perform(handle): 7
May 10, 2021 08:08:26.396 [0x7fcb32598700] WARN - HTTP error requesting GET (WAN IP.plex.direct:32400/identity (7, Couldn’t connect to server) (Failed to connect to (WAN IP.plex.direct port 32400: Connection refused)
May 10, 2021 08:08:26.396 [0x7fcb32598700] DEBUG - MyPlex: mapping state set to ‘Mapped - Not Published’.
It looks like a Double NAT situation but my ISP is stating he is not blocking. Any help is appreciated.
