I recently migrated my server from running on a computer to a QNAP TS-253A. Now I can’t seem to get movies to play on certain devices like a LG 55C7 Smart TV (locally on the network) or an AppleTV (remotely). It will work on an iPhone (locally and remotely) and computers (locally and remotely). I am out of ideas and things to try, any help would be much appreciated.
Locally (QNAP --> LG TV webOS) everything is hardwired to a single gigabit switch (LG: 10/100Mbps and QNAP 1Gbps). Runing ping and iPerf network tests show <1ms latency and on WireShark there are no noticeable errors/conflicts/re-requests/broadcast storms/fragmented packets/packets out of order/etc…
Confirmed the Plex Apps and device software is up to date:
Server:
QNAP 4.3.4
Plex Server v1.12.1.4885
Client:
LG webOS 3.7.0
Plex Client 3.13.13
Checking the Plex Media Server.log, it show both the Apple TV and LG webOS:
Mar 29, 2018 21:11:10.257 [0x7f1c0a7ff700] DEBUG - Completed: [192.168.100.148:37818] 200 GET /library/parts/1123/1521683518/file.mp4 (15 live) 9ms 143080 bytes
Mar 29, 2018 21:11:10.260 [0x7f1c0a7ff700] DEBUG - Auth: authenticated user 1 as bmwbmerz8
Mar 29, 2018 21:11:10.260 [0x7f1c0040d700] DEBUG - Request: [192.168.100.148:37820 (Subnet)] GET /library/parts/1123/1521683518/file.mp4 (15 live) Signed-in Token (bmwbmerz8)
Mar 29, 2018 21:11:10.260 [0x7f1c0040d700] DEBUG - Request range: 12541423712 to 0
Mar 29, 2018 21:11:10.268 [0x7f1c0040d700] DEBUG - Content-Length of /share/CACHEDEV1_DATA/Plex/Movies/Star Wars - The Last Jedi.mp4 is 12575681998.
Mar 29, 2018 21:11:10.269 [0x7f1c0a7ff700] DEBUG - Failed to stream media, client probably disconnected after 141620 bytes: 104 - Connection reset by peer
Mar 29, 2018 21:11:10.270 [0x7f1c0a7ff700] DEBUG - Completed: [192.168.100.148:37820] 200 GET /library/parts/1123/1521683518/file.mp4 (15 live) 9ms 141620 bytes
Mar 29, 2018 21:11:10.273 [0x7f1c0a511700] DEBUG - Auth: authenticated user 1 as bmwbmerz8
Mar 29, 2018 21:11:10.273 [0x7f1c092f9700] DEBUG - Request: [192.168.100.148:37822 (Subnet)] GET /library/parts/1123/1521683518/file.mp4 (15 live) Signed-in Token (bmwbmerz8)
Mar 29, 2018 21:11:10.273 [0x7f1c092f9700] DEBUG - Request range: 12542998376 to 0
Mar 29, 2018 21:11:10.281 [0x7f1c092f9700] DEBUG - Content-Length of /share/CACHEDEV1_DATA/Plex/Movies/Star Wars - The Last Jedi.mp4 is 12575681998.
Mar 29, 2018 21:11:10.283 [0x7f1c0a511700] DEBUG - Failed to stream media, client probably disconnected after 141620 bytes: 104 - Connection reset by peer
Mar 29, 2018 21:11:10.284 [0x7f1c0a511700] DEBUG - Completed: [192.168.100.148:37822] 200 GET /library/parts/1123/1521683518/file.mp4 (15 live) 10ms 141620 bytes
Content is 1080 or 720 h.264 with a AC3 5.1 Channel and AAC 2 Channel audio tracks, it also contains subtitles (which are set to off). The only file I have gotten to play successfully was a standard 480 h.264 video file.
