Maybe the following 2 observations for the same clip will give some clues / help you with any potential root cause:
I reproduced the issue with 2 videos (playback on the Shield itself) - It happens only TrueHD clips as noted.
Also if I manually select the AC3 audio stream (‘More’ > ‘Playback Settings’ > ‘Select Audio Stream’ and change it from TrueHD to AC3, the clip plays back very quickly with no issues.
The same approach worked for both videos…
The odd thing, is when I select the AC3 Audio stream, there is NO video transcoding - For Video it It says ‘Direct Play (HEVC)’ (and obviously for Audio it says ‘DirectPlay (EAC3 5.1)’.
However , for the same clip, when I select the TrueHD audio stream, it says transcoding for Video too! 'Transcode(HEVC(HW) - H264(HW).
Which logs do you need? I assume the Plex Media Sever Log (not the Transcode Statistics Log)?
How can I share the logs? Direct Message?
