Server Version#: 1.21.1.3830
Player Version#: Roku App
I appreciate anybody who is willing to lend me a helping hand here. I tend to think this is probably an easy question, but I am relatively new to this forum and having trouble finding the information on my own.
I am running Plex Media Server on a Synology Diskstation DS218+. The NAS is attached to my Verizon FIOS Router via a hard-wire. I have stored several home movies in MP4, MOV, and AVI format on the Diskstation, and am attempting to play them on Plex from my TCL 4K Roku TV, which is connected via Wi-Fi to the router. The DS is on the local network, so it shouldn’t matter but we have a Gigabit connection with Verizon and their top/newest router model. I can stream 4K content from the Roku store no problem, can watch things like The Mandalorian in high quality, all without issue on the TV.
I am running into the issue where 1080p and 4K videos buffer constantly, and sometimes I receive the “server not powerful enough” error on my TV. So watching even a 1 minute home video of my kids when they were babies is an exercise in frustration.
I have checked the Plex settings on my Roku TV, and I have it set for DirectPlay in Original Quality. The reason I have it set this way is because I was assuming that the TV would be able to handle these videos easily and I was trying to avoid any Transcoding happening on the Server.
However, since the videos buffer and I sometimes get the “server not powerful enough” error, I wonder if the TV is incompatible with the video files, and therefor causing the server to attempt to transcode beyond it’s capability. I am not sure if the buffering is happening because of file incompatibility that is causing the Server to Transcode (and it can’t keep up), or if maybe the TV itself is doing the Transcoding within the App (Sorry if that’s a stupid question), and the TV isn’t powerful enough. I sort of thought having a 4k TV would mean no transcoding was necessary, but clearly that must not be the case!
So my question is two fold -
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Is there a setting either on the Plex Media Server or the Plex App on Roku that can help me correct the situation? Something I can do to minimize the issue or something to check where I may have a setting that’s astray? I understand the basics but am no expert in codecs and transcoding.
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Assuming there’s no way to fix this in #1, short of buying new kit, I guess I have to re-encode all the videos on my server so that they wont’ transcode when playing on my TV. If that is the case, do you have any suggestions for picking a file format that will work well with my setup? I have Adobe Lightroom CC (which has basic support for encoding videos on Export), and Adobe Premier Elements that I can leverage to do the encoding. I just don’t know what format is most compatible with streaming to a 4k TV.
Again, thank you so much for your consideration and if you’ve read my entire post, for your time. Thank you and I am grateful for any pointers you may be willing to send my way.
James




