Recording Schedule all of a sudden missing data

General Discussions Plex Features
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Nevermind, as I was posting this I updated epg, still only did a partial, but all my channels still appear to be intact this time.
EPG refresh still only did partial EPG download (IE only a few channels, not all the channels I have).

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And my logs

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Trying today to install DVR on Nvidia Shield. I get to where if finds my channels and I enter my zip code, but then stays on that screen, never completing load. Even left it over night, nothing. Is this related to this problem?

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  1. My EPG is fine until maintenance runs at 2am - when I log in in the morning, it’s wiped out. Shows record fine up until maintenance.
  2. A refresh of the EPG works 100% of the time for me.
  3. I find it hilarious that the biggest impact of recording instability = trouble with the wife. This is so true. And also reinforces how important this process is - must be bullet proof.
  4. Logs attached.

Thanks Plex - great direction overall, enjoying the ride.

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@wh006529 said:

  1. My EPG is fine until maintenance runs at 2am - when I log in in the morning, it’s wiped out. Shows record fine up until maintenance.
  2. A refresh of the EPG works 100% of the time for me.
  3. I find it hilarious that the biggest impact of recording instability = trouble with the wife. This is so true. And also reinforces how important this process is - must be bullet proof.

I’m having the same issue, though it doesn’t seem to fail every night during my maintenance cycle, but it was fine last night and this morning it’s totally gone, guess I’ll attach my logs too, I honestly don’t know which one to look at myself, never dove super deep into the plex low end functioning. Glad it’s summer so not a ton of recording and the wife hasn’t noticed an issuelol. I’m in that same boat got rid of dish months ago and while I fully understand it’s buggy and that’s ok, losing my EPG every other day is tiring. Seems to have started after the last update. It was fine for a long time been using DVR since November.

Not sure it’s important but I’m running the server on Ubuntu not windows

I’ll follow this post but I think for now I’m turning off the auto refresh and just running it myself every week until I know the problem has been solved.

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I found this error over and over during the maintenance window in the logs i attached in my last message; not sure if it helps

2017-06-10 04:12:03,764 (7faf2dffb700) : CRITICAL (agentservice:364) - Exception in update request handler (most recent call last): File "/usr/lib/plexmediaserver/Resources/Plug-ins-8088811b8/System.bundle/Contents/Code/agentservice.py", line 297, in update version = self.agent_get_version(libraryAgent or identifier, 'Artist' if media_type == 'Album' else media_type) File "/usr/lib/plexmediaserver/Resources/Plug-ins-8088811b8/System.bundle/Contents/Code/agentservice.py", line 1172, in agent_get_version for agent in self.agent_info[identifier]: File "/usr/lib/plexmediaserver/Resources/Plug-ins-8088811b8/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/code/sandbox.py", line 108, in <lambda> _getitem_ = lambda x, y: x.__getitem__(y), KeyError: 'com.gracenote.onconnect'

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I’ll follow this post but I think for now I’m turning off the auto refresh and just running it myself every week until I know the problem has been solved.

I turned off auto-refresh last night and woke up to an intact schedule - looks like a bug in the auto-refresh code. Nice find on the error above. I have the same/similar (Win10):

2017-06-10 02:07:27,104 (1cf4) : CRITICAL (core:579) - Exception in update request handler (most recent call last):
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-8088811b8\System.bundle\Contents\Code\agentservice.py”, line 297, in update
version = self.agent_get_version(libraryAgent or identifier, ‘Artist’ if media_type == ‘Album’ else media_type)
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-8088811b8\System.bundle\Contents\Code\agentservice.py”, line 1172, in agent_get_version
for agent in self.agent_info[identifier]:
File “C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-8088811b8\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\code\sandbox.py”, line 108, in
getitem = lambda x, y: x.getitem(y),
KeyError: ‘com.gracenote.onconnect’

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I’ve turned off automatic EPG updates until this seems more stable. I simply refresh the guide manually occasionally when I have the time to check that everything went OK. (The setting might not be immediately obvious since it is placed under scheduled activities, not in the DVR section.)