After posting the following and getting no response from Plex just one glib comment from a forumite and 2 others complaining of missing features i am wondering what the policy is on getting a refund. I don’t see it is worth having paid for Plex since in my usage case it is just not worth the money anymore. You can’t log a proper ticket to Plex you have to post in forums that Plex staff don’t seem to monitor. I just think its not worth it anymore.
Lately it seems that Plex’s focus on getting more clients up and running has resulted in a loss of support for things that are already there. For example here is a non exhaustive list of the issues i see on a regular basis on clients for XBOX ONE and Amazon Fire TV.
1.The XBOX One app is woefully slow to browse.
2.The XBOX One App doesn’t seem to have been updated in eons. You can just binge on a series you have to mess putting next episodes on.
3. No ability to adjust Audio Sync on Xbox One or Fire TV.
4. On the Fire TV you can be browsing about and suddenly Plex starts playing a random Program. Last Night it was determined to make me watch Frasier when i was marking some stuff as Watched. Everytime i selected Watched it would flag the status and then play Frasier. Now i like Frasier but not that much.
5. On the Fire TV if you pause and are away long enough that the Amazon screen saver comes on then you press any button. Instead of displaying the thing you were watching the app reboots and you then have to browse through all the sections then the browse button then find the program then find the season then find the episode then select it then press play. Its so tedious its ridiculous.
Thats all i can think of for now other than to say that this method of support sucks beyond words.
I want to log a ticket with you. Especially as a plex pass lifetime person. I want to know that my concerns are being dealt with. The way it is at the minute i have to keep finding a stupid forum post to know if you have bothered checking into my issue.
I am seriously considering a refund based on the crap support alone. Stop worrying about getting plex onto every device there is and fix it so it works on the ones you already have. We don’t all have massive erections for Apple you know. There are other manufacturers out there.
Rob Fullard
