Remote access Broken after Mac Server Erase/Install

Plex Media Server Remote Access
1

Server Version#: 4.159.0
Player Version#: 2026.7.0 (1660)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

My Mac mini OS corrupted and I had to entirely erase/install. It was a fight to get the plex server service back up and running but eventually I can now play fine from any device on the local network. Remote access says: “Fully accessible outside your network” and a port check is happy with port 32400. However, when testing on an iOS device on 5G I get “No libraries available”.

Research says “The single most likely culprit on a fresh Plex install is a stuck/unminted Let’s Encrypt certificate for the server’s plex.direct hostname”. Is there somebody available to help me see if this is the case please?

2

Further work in Terminal on the Mac says that “There is no Preferences.xml at all — Plex hasn’t written one yet which means the server isn’t fully initialised or claimed properly.”

I tried to post Debug logs here but the account would not let me saying that “new users cannot paste more than 5 links”.

3

Dont really understnad why some users and threads get 30 answers and mine gets zero?