Remote Access Stops Frequently, Users Can Only Connect "Indirect" (updated)

Plex Media Server Remote Access
1

Server Version#:1.32.5.7349 (Windows 10 64bit)
Player Version#: 4.111.1

Yesterday my server was working just fine, today users cannot connect to it unless I tick “Enable Relay”.

PLEX PROB 03
PLEX PROB 031133×441 43.2 KB

The relay allows them to use the server but causes quality issues. My hardware (modem, router, server) did not change in this time period, nor did any settings within them.

PLEX PROB 01
PLEX PROB 01828×604 50.6 KB

PLEX PROB 02
PLEX PROB 02874×572 34.9 KB

While investigating I realized I am also getting the frequent “Not available outside your network” Remote Access dropouts. I will restart it but as soon as someone connects remotely it switches back to Not available.

PLEX PROB 04
PLEX PROB 041077×464 33.6 KB

Plex Media Server Logs_2023-08-02_11-05-56.zip (5.0 MB)

Thank you for your time and consideration.

2

having same issue as op hope someone has a solution

3

I figured it out, bringembig. Are you using ESET NOD32 or some kind of other AV with a firewall? I just tried setting the AV FW from auto to manual and when Plex popped up I selected “allow all” and immediately my Plex server and remote connections are back to normal. I am not sure what changed or why to trigger this in the AV FW.