Plex Web v4.75.0
Plex Media Server v1.25.5.5492…
Asus Router running Asus Merlin Firmware v386.4
Microsoft Windows 10 Pro (Up-todate)
NordVPN running on router encrypting network traffic (except what I specifically flag as WAN)
My Plex Media Server has a static IP address
ISP provides 80/80 mbps
Public IP provided by ISP and a Public IP provided by NordVPN
Internet<->Router<->Plex Server (192.168.1.xxx)
The remote access keeps dropping connection anywhere from a few seconds to a couple of hours. However, no matter the amount of time passed, it will drop the connection.
I am port forwarding 32400 through the Router (both external/internal port the same)
I’ve tested accessing movies with an iphone using the cellular network and it streams the movie as long as the remote access stays connected.
Note: I did have to whitelist plex.tv IPs on the router firewall to prevent Remote Access from using the VPN public IP. They keep changing those ips so that is fun. It drops more frequently if using the VPN public IP which is why I keep whitelisting new plex.tv ips discovered with nslookup. This forces the use of the ISP public IP issued to my network/router.
Under Settings/Network:
LAN Networks: 192.168.1.0/24
Terminate Sessions Paused for Longer Than: 0
Treat WAN IP As LAN Bandwidth is checked
Enable Relay is checked
(I’ve tried both checked and unchecked - doesn’t seem to make a difference)
Under Settings/Remote Access
Private: Local IP:32400 ← Public ISP provided public:32400 ← Internet
Manually specify public port: 32400 (I’ve tried both manual & not using manual-same result)
Internet upload speed: 80 mbps
Limit remote stream bitrate: Original (No limit)
I’ve followed the instructions at:
Troubleshooting Remote Access
Some questions:
Should I set DEBUG to see what is happening?
Given the description of my setup above, does it appear I’ve done something wrong?
What log file(s) should I be looking at to solve this problem?
Any other suggestions regarding a dropping connection?
Thanks in advance for any assistance you might give.
