This says what quality to playback the video at. Since you have it set to 2, it will force a transcode if the source is above 2. I believe your optimized versions are 10 Mbps, so this will trigger a transcode. Change this to Maximum like in my image.
Note that this wasn’t an encoding issue. I played another video at original quality after the optimized one, and it still couldn’t play more than a few seconds without getting stuck.
Here is a video of me adjusting the settings like you said, and this small optimized video still get’s stuck buffering
From your video I can see the dark orange cache bar getting filled so it’s not a transmission issue. It doesn’t appear to be a transcode issue either as it wouldn’t be able to fill that cache if the transcoder wasn’t working fast enough. So it just appears to be an issue starting playback and maybe keeping that cache filled. Your test file is so short I can’t tell how playback will continue long term.
I cant tell from the log. There isn’t enough info in there. Please note that the logging setting for Web is not retroactive. It only starts logging after you enable it. They need to enable the option first, recreate the problem, then grab the logs.
From the video info I see that it is 60fps. I don’t believe Web can playback 60fps files, so my guess is your server is trying to transcode it and not succeeding. As a test, take that file and drop it directly into a browser window. If it is supported it should start playing. If you get an option to download the file or it starts to d/l on it’s own, then it’s not supported and PMS will have to transcode.
I cant tell from the log. There isn’t enough info in there. Please note that the logging setting for Web is not retroactive. It only starts logging after you enable it. They need to enable the option first, recreate the problem, then grab the logs.
This is exactly what we did. We turned on debugging, and then recreated the issue.
From the video info I see that it is 60fps. I don’t believe Web can playback 60fps files, so my guess is your server is trying to transcode it and not succeeding. As a test, take that file and drop it directly into a browser window. If it is supported it should start playing. If you get an option to download the file or it starts to d/l on it’s own, then it’s not supported and PMS will have to transcode.
If this was a browser issue, why is it working on my machines at home?
I did the test and it started playing in the browser without issues.
