Server Version#:1.29.2.6364-6d72b0cf6
Player Version#:
Had to reformat an ubuntu machine after a botch OS upgrade, and restored plex from a manually taken backup of the /usr/ files and the var/lib/plexmediaserver files
When logging in to any player, I see the previous version showing the correct libraries, but offline, and the new version online, but has not inherited any of the libraries.
Sign-in-sign-out and reboots have no effect
library files are all in identical locations, in external drives unaffected by the reformat (and manually validated)
Is there a way to complete this restore?
I thought so too, but I’ve validated a recursive chown ( chown -R /var/lib/plexmediaserver) a few times.
I’ve re-performed it and rebooted, and the issue persists.
And yes, I replaced the fstab file with a backup and validated the files were reachable
Thanks for the help, log attached!
490917 (of total: 490917).
Nov 02, 2022 15:47:17.225 [0x7f2b3272ab38] DEBUG - Request: [127.0.0.1:41674 (Loopback)] GET /web/js/883-883-f1b1427bce9454e51024-plex-4.87.2.25887-d04a1ad.js (6 live) #61 GZIP Signed-in
Nov 02, 2022 15:47:17.225 [0x7f2b3272ab38] DEBUG - [Req#61] Final path: "/snap/plexmediaserver/331/Resources/Plug-ins-f4cdfea9c/WebClient.bundle/Contents/Resources/js/883-883-f1b1427bce9454e51024-plex-4.87.2.25887-d04a1ad.js"
Nov 02, 2022 15:47:17.225 [0x7f2b32502b38] DEBUG - Request: [127.0.0.1:41684 (Loopback)] GET /web/js/main-179-4311b1e69996afdff1f5-plex-4.87.2.25887-d04a1ad.js (6 live) #62 GZIP Signed-in
Nov 02, 2022 15:47:17.225 [0x7f2b32502b38] DEBUG - [Req#62] Final path: "/snap/plexmediaserver/331/Resources/Plug-ins-f4cdfea9c/WebClient.bundle/Contents/Resources/js/main-179-4311b1e69996afdff1f5-plex-4.87.2.25887-d04a1ad.js"
Nov 02, 2022 15:47:17.227 [0x7f2b3272ab38] DEBUG - Content-Length of /snap/plexmediaserver/331/Resources/Plug-ins-f4cdfea9c/WebClient.bundle/Contents/Resources/js/883-883-f1b1427bce9454e51024-plex-4.87.2.25887-d04a1ad.js is 1747970 (of total: 1747970).
Nov 02, 2022 15:47:17.227 [0x7f2b32502b38] DEBUG - Content-Length of /snap/plexmediaserver/331/Resources/Plug-ins-f4cdfea9
You installed the SNAP from the Ubuntu store.
Snaps dont use /var/lib/plexmediaserver
Also going to recheck your cert.
Nov 02, 2022 15:47:20.117 [0x7f2b34f68b38] DEBUG - Completed: [127.0.0.1:41706] 200 GET /activities (7 live) GZIP 0ms 478 bytes (pipelined: 4)
Nov 02, 2022 15:47:21.176 [0x7f2b34f68b38] WARN - [CERT] TLS connection from [::ffff:192.168.0.24]:35984 came in with unrecognized plex.direct SNI name '192-168-0-24.d8701e3df3344352bccb697759087a10.plex.direct'; using installed plex.direct cert
Lastly, you have two instances of the server named B********.
(one from /var/lib and one from /snap )
It sounds like the best plan is to uninstall the snap instance and then debug the var/lib installation
The second instance appears to be a sympton of this particular install, so I suppose I’ll need to resolve the double installed instance from var and snap, and then update
I’ll get on this when time allows and update the thread. Thanks!
Thanks!
I was able to remove the snap and reinstall, and re-apply the backup - so no longer creating ghost accounts.
However, Plex now fails to start properly and is, consequently, not working at all
Here’s the new log file Plex Media Server log.zip (46.5 KB)
OK, I think I’ve resolved that issue but ran into another - Ubuntu was giving a keyring error that I was able to work around, and now the server is coming up, but is showing its own status as down and isn’t displaying the imported libraries
Thanks again for your help
I believe there’s a startup crash log that wasn’t previously present Plex Media Server.log (694.4 KB) Plex Tuner Service.log (4.7 KB) Startup Crash.log (163 Bytes)
Crash log seemed to indicate issues in the preferences XML, so I re-replaced it from backup and chowned it again, but it appears it’s still crashing at startup, as log files aren’t updating but startup crash.log is refreshing
Not sure how to proceed with the preferences.xml, as I don’t have a way to parse it Startup Crash.log (163 Bytes)
The snap version of plex seems to be working just fine as a placeholder - is there a way I can simply import my watch history into the new Ubuntu snap store version? That’s the key piece of data I can’t easily recreate, given the amount of content and users I have
That guide was very helpful, though I ran into a roadblock at the end - apparently, with the snap version, the db lives in the snap directory, which look to be near impossible to modify as it always mounts as read only. so, I cannot copy the settings.sql file into the directory or even try to cat the two files with full directory names.
Let me know if you have a workaround for that. If not, here’s the XML file and we can pursue that route instead Preferences.zip (222 Bytes)
At the moment I’m actually trying to do the opposite -
1 Read from saved backup
2 Import directly into SNAP instance
The native instance is the one failing to launch due to preferences.xml
The snap instance is currently running a dummy library just to maintain access, but has none of the history from the database, as I cannot write to the snap directory
If you think your utility can write to snap, I’m down!
If writing to snap is going to continue to be a roadblock, trying to repair the XML may be the more reasonable path forward
