Server Version#: 1.25.4.5468
Certain Movies and TV shows throw an ‘Playback Error’ when initially loading at around 13% unless I change the video setting on the roku to force direct play. When force direct play is true the video and audio play back normally. This happens with local and remote roku users. Same videos play fine on the web client and on the android client.
This had been happening for roughly a month now, I thought the latest PMS update would fix it but it didn’t so I’m here looking for a solution.
Scott Leighton
Plex Media Server Logs_2022-01-31_16-42-18.zip (4.0 MB)
Your logs are showing your attempts to play HEVC on the i5-5200U which has no HEVC hardware capability.
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: Selected protocol http; container: mkv
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: analyzing media item 142220
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: E2 - Skin: Direct Play is disabled
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: E2 - Skin: no direct play video profile exists for http/mkv/hevc
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: E2 - Skin: no direct play video profile exists for http/mkv/hevc/aac
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] Skin - audio.channels limitation applies: 6 > 2
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] Skin - audio.channels limitation applies: 6 > 2
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] Skin - audio.channels limitation applies: 6 > 2
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations
Jan 31, 2022 16:38:50.178 [0x7fad2af3fb38] DEBUG - [Transcode] MDE: Almost Human - S1 E2 - Skin: selected media 0 / 142220
Given it’s not capable of HEVC in hardware, it will fall back to software.
The Roku timing out at 13% tells us the i5 itself does not have enough horsepower to convert it in software.
Given you have this CPU, I would not use HEVC media. Sticking to H264 will be the best for you.
system
May 2, 2022, 4:36am
3
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
