@Mike-E I am sorry that it was not as straightforward as I thought.
Roku have changed their process and now need an incident ID / issue ID before they retrieve an app crash log for us. The app crash log goes to roku. To get an incident ID / issue ID, they need the user to do the following immediately after the app crash
On the roku remote, and just after the Plex app crashes out to the Roku home screen, press the Home button 5 times and then press the Back button 5 times and then take a photo of the screen - it should now give timestamp and device details and an issue ID
I am sorry I was not aware of this Roku process change. They would not fetch a log for us without this ID
So what this means - is reporoducing the problem - with Roku app remote logging enabled and server debug logging enabled and then going through the process and letting me know the device ID, plex account name used and the time and the photo of the roku issue ID screen
