Samsung Playing Breaks Every 5-25 Minutes

Server Version#: 1.16.1.1273
Player Version#: 2.0.12 PMS Version: 1.16.1.1273/4B6101F87 (Samsung UE40H6400)

Log Attached to this Message. My Friend is looking here by me and after 5-25 Min. The Stream is Stoping. Now checks whats going on. Other Friends with Plex for Windows 10, LG TV or Xbox one X have no problems. Only the Samsungs Tv make that problem. Any Tips ?

Plex Media Server Logs_2019-06-28_17-41-38.zip (54.3 KB)

Jun 28, 2019 17:38:13.817 [1744] DEBUG - Streaming Resource: Terminated session 0x5649808:xtcd2cdfm52rs with reason Client stopped playback.

According to the log, the app told PMS to stop. We’ll need to see whats going on with the client. There is an option in the app to send log data to PMS. Enable that, then recreate the issue and provide me that new log.

Ok here is the New log with send log data to pms on. Server Version is now : 1.16.1.1291
The Same Error on the new Server Version.

Plex Media Server Logs_2019-07-02_17-53-38.zip (40.8 KB)

Ok, I see where the video stops. It appears that PMS is not receiving the correct information from the client. PMS tracks streams by what’s called a session. Each session is unique, that’s how it can track playback. PMS is not getting the session information so it thinks there is no playback and stops the stream.

Do you have this PMS setting enabled (set to something other than 0)?

Turn that back to 0 and see if that helps.

I have set it to 0 and it works now. :slight_smile:
But it is a problem from my friend his samsung client, i hope it is fixed next time.

Thanks for help.

Unfortunately, the Samsung Smart Hub app is no longer maintained so it is unlikely a fix will come out.

I was disappointed when I realized all dev had stopped. My Samsung hasn’t been updated in, what feels like years. It is version 2.012 (by orca) but the Samsung App store says it was last updated August 2018. If that is right, it must have minor updates that didn’t address much.

Samsung TVs can play a tremendous number of formats natively. Of clients hitting my server samsung TVs have the lowest transcode percentages. Just drop a file on a USB stick or USB hard drive and plug it into the TV’s USB port. The TV will just play it. I do this with 4K as churning through my little plex server over wireless buffers too much. And it will play a great amount of codecs (Dolby Atmos being the only one I miss). The client is holding up well. Handled 3D on plex perfectly. Although some 4K movie switch to 3D, somewhat randomly. It only happens in Plex.

My greatest annoyance is the 17-19 minute hang when playing TV episodes. It doesn’t happen with movies, only your typical 22 minute TV episode. Usually some time in the 17th minute it just stops. And will never continue. I have to exit the episode… wait for the episode to update the TIME on the watched point, then I can resume. Sometimes it is as late as minute 19, but 17:20-17:50 is the sweet spot. When it starts happening with every episode I can restart Plex and it will behave and then go right back to the 17 minute stall.

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