Playback stops on Plex for LG and Plex for Samsung

Plex Players Smart TVs
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Server Version#: 1.18.4.2171

Since upgrade to 1.18.4.2171 on the server, I have two family member that complain or playback issues when on their Smart TV. Behaviour is the following:
Start a TVShow… after 10 to 20min Playback stops.

Sometimes with an error: “There was a problem playing this item. The video did not start playing in time.” With a message box and the option to go back.
Sometimes no error. And all they need to do is to restart the playback and it will continue.
Then again after 10-20min…same thing.

For now only people on Smart TV seem to have the issue.
I’m trying to understand where to start looking to identify the cause.

Thanks

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I have the exact same problem. Everything was working fine until two days ago.

Samsung ks8000 TV was on latest version. Server was not, so I tried updating server but problem i still there.

Happens on all videos, UHD, HD and SD. Starts fine and stops after 7 to 20 minutes into playback.

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Installed Emby for the first time and it works perfectly. So the issue is definately plex related.

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Any update or news on this issue?
Still having the issue

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No, but it seems to be related to: Samsung TV buffering / failing during streaming

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My problems have been solved with version 4.21.2 for the smart TV

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My Samsung Smart TV doesnt seem to have that version available
Is there a way to force update?

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Helder74 I see you have confirmed your App version in another Discussion as already being 4.21.2 by checking your server settings /authorized devices

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The issue still exists… and on settings /authorized devices I don’t see the SmartTV’s listed.
Only see Android, Other, Server and Web…

This is why I’m confused now, on where I checked the version.

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