I just installed Plex for Windows on my HP Spectre x360 13t and the scaling setting in Windows is not being respected. The text is tiny. Also, can you switch to full screen? The only option I could find was to maximize the screen.
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Yes, I see that. However, it shouldnât be that difficult. Most windows apps work just fine on laptops with UHD screens. Plex Media Player worked fine on this laptop, too. The new one doesnât. Why create a special process for what is now mainstream hardware? I imagine the majority of laptop users do not have an external monitor hooked up. Have defaults for the scenario of single, UHD displays.
Not our bug. This is a workaround.
Plex owns the application, so you own the bug regardless of whether it is something you introduced or a problem with the programming framework you used. If the workaround is just an environment variable, then obviously it should be something you can put into the application settings too. Asking your customers to edit environment variables to make the application work properly is ludicrous.
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Okay.
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Idk what the other guy was on about, but I agree it takes a bunch of legwork to even find out what the issue is, since the newer release doesnât have a distinct name, so even google searches lead to older solutions like scale-factor= which no longer work.
If itâs not possible to solve scaling through the Plex app itself in the short term, maybe you guys could give us an announcement or popup directing us to the article to edit the variables.
Hi @WolfRamAlpha12 youâve got a good point. Weâll discuss this over the coming days. Itâs a super annoying behavior for users to work out. Itâs one of those things that should just work.
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Yep the new player name is unfortunately a bit generic with no unique keywords, which will probably cause some troubleshooting issues in general. If you search for Plex for Windows, Google will almost surely bring up stuff for PMS for Windows, PMP for Windows, and the old Plex app for Windows, so sorting through whatâs useful or not will be a challenge.
I hadnât even thought about it until reading this. Good catch.
Server Version#:
Player Version#: 1.0.0
Plex for Windows 1.0.0 (released 8/14) does not honor the Windows 10 font scaling ratio, rendering the app really difficult to read and utilize.
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Weâre currently consuming a rounded form of the systemâs display scale. This leads to a Goldilock situation where our app displays too large, too small, or just right. In the first two cases the zoom can be pathologically comical.
Weâre going to figure out a way to a) retrieve the raw scale value (bypass the rounded scale) or b) ignore the system scale, default to a scale of 1, and allow the user to change scale in the UI.
Iâm marking this âsolvedâ if only to bubble this post to the top of the thread. Iâll comment again here and in our release notes when the issues is fully addressed.
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I donât know anything about the programming aspect of this but it baffles me why you would release an app with this scaling issue. I would call the app completely useless on my surface pro as everything is too small. And if Iâm reading the comments above about having to go find some setting to fix this on our own, that is ridiculous. I will continue to use the windows store version which does not have these issues. Please fix. Thank you
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Our testers evidently had moderate display scaling values set.
Player version#: 1.00.792
F11 will take it to full screen. The button seems to be available either inside a playing file, or (more amusingly) when the app gets stuck in fullscreen and canât switch back to maximized, but only the exit fullscreen button. Switching between a window and fullscreen works great with F11, but maximized it will go fullscreen but not back. I had to hover over the taskbar icon, right click on the title area, and select maximize for it to actually get out of fullscreen mode.
The fonts never changed and are super tiny on my Samsung 4k tv.
I waited awhile then opened plex again, all is good!
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As a developer and a systems engineer I recognize the difficulty in testing every use case, but many users are likely to at least start out with the recommended scaling percentage as the default, so I would expect that those are pretty moderate values as well.
Also, given that you had to have been developing this for quite some time and planning the project for some time before that, the decision to pick an SDK that supports âvery few of the available Windows display scalesâ seems like it ought to have been a decision that should have been taken into account well before now.
It would seem like you could have the environment variable set by pulling the scaling factor from the display settings during the install rather than having the users have to set something that as you say âshould just workâ.
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This worked for me. Win10 1903. Plex version 1.0.0
This scaling bug is really super annoying. It renders the app unusable. At least for me. Using an HP Elite X2 G3 with 3.000 x 2.000 Pixel resolution (13" touch display) and a Windows scaling factor of 200 percent. Plex Media Player is working fine. Like every other software on my computer. Even in a multi monitor setup.
Configuring the windows display scale worked for me (scaling factor 2.0), but thatâs not something an average Plex user should be forced to do (https://support.plex.tv/articles/configuring-windows-display-scale/)
By the way: Using a touch screen with Plex is still a problem. Try to play a movie with the dedicated âPlayâ button by touching it with your finger. Itâs impossible. I have no issues at all when I use the trackpad or a mouse. Hope this can be fixed as well!
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Also, every time you try and play something (for me, I only ever use it by connecting my mobile to the player and then playing it that way i.e. using my mobile as a âremoteâ), it jumps back to a maximized window and out of fullscreen.
Yeah same here, i have my PC connected to a 4K TV with Windows display scaling set to 200% Plex is not respecting this and i cant read a thing from the couch. Unusable for me in its current state.
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