"Secure Connection" crashes Plex outside Wifi

Plex Media Server Remote Access
1

Server Version#: 1.18.1.1973

I bought a new Plex PC to switch from OSX to Windows, and all is well streaming remotely via Wifi, but as soon as I do it via Cellular Data, the Plex program on my Windows crashes.

Example:
Windows 10: Plex Server, Secure connections set to Preferred (and Remote Access is green check)
iPhone: I open Plex, see my library, but the moment I click PLAY on a movie, my Windows Plex crashes/closes (but if I’m on Wifi, works like a charm)

1st troubleshooting step was to simply format/factory restore my computer so I can eliminate 3rd party programs, malware, etc etc. So after formatting, the very 1st app I installed was Plex, add a movie, play it on iPhone, same issue.

I tried Googling, found lots of older articles so went through results from this year, didn’t have much luck (suggestions were mostly malware related, other programs, etc).

I’m kind of at a loss.

  • I don’t think it’s the computer (I formatted)
  • I don’t think it’s my router (worked liked a charm on my OSX Plex)
  • I don’t think it’s my iPhone (worked liked a charm via OSX Plex)
  • I don’t think it’s network/firewall (I turned off all of that in case)

I can provide some logs, although I’m not sure which part of the log is important, is it common to just paste the entire log/zip here and you guys are smart enough to know “this is the section it crashed at”?

Edit: Also, is it safe to post my ZIP log? It won’t have any IP’s that one can somehow try and remote into my PC?

2

I’m in the same boat, happened to me once before about a year ago and the only fix came with another windows update a few weeks later. but back with the same issue again hoping for a quick fix

3

did you ever get this fixed?

4

Hey Brenton, I wrote this reply out after your initial message but looks like I never saved it sorry! Here’s my reply/update:

Thanks for replying, and that’s weird you had the same issues, windows update fixed it, and now it’s back!

I have slightly narrowed it down with further troubleshooting though, so I bought a new Windows machine, and it works.

So Windows PC #1: Fresh install (Dell), doesn’t work.
Windows PC #2: Fresh install (Lenova), works.
Windows PC #3: Old install (old computer of mine), works.

So it can’t be router/phone/network, it has to be some type of configuration on specific machines. The Dell one (that doesn’t work), I installed Plex after a fresh install, I updated everything Windows-wise, and it still didn’t work.

Yet the other 2 PC’s (old or new), worked.

So in other words, never figured out the issue/solution, I simply bought a brand new machine.